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IBAN is an international bank account number used for both domestic and international transactions.

The IBAN number for your personal account can be found:

• on the front page of the LHV client agreement
• in LHV Internet bank, if you choose “Summary Statement” from the left hand side, or
• on the back of your LHV bank card (if you have a bank card).

The BIC for LHV Pank is LHVBEE22.

Transfer limits can be viewed:

• In the LHV Internet Bank, by selecting “Information and Settings” → “Accounts and Limits” in the menu on the left. There you can view your active accounts, access authorisations to the account(s), and the daily or monthly limits.
• In your Internet Bank agreement (either printed or in digital container).
• LHV mobile app.

The following options are available for changing transfer limits:

• The most convenient way to change the limits is to submit an application in the LHV Internet Bank. After logging in, select “Information and Settings” → “Accounts and Limits” in the menu on the left. There you can view your active accounts, access authorisations to the account(s), and the daily or monthly limits. By using the button “Change”, you can select the limits and user rights you wish to grant to the users of the Internet Bank, and then conveniently submit your application to us. We will review the application and contact you (the owner of the account) as soon as possible to verify the limits.
• If you do not have the option of using the Internet Bank, we can change the limits on the basis of a digital signature. To do so, send an application in unattested written form to the e-mail address info@lhv.ee. We will then contact you to specify the information presented and send a new Internet Bank agreement for you to sign.
• If you do not have the option of using the Internet Bank or providing a digital signature, you can also change the transfer limits at LHV’s customer offices. See the opening hours of our offices here.

You can obtain your account statement from the LHV Internet Bank. After entering, select “Assets and Liabilities” → “Account Statement” from the menu on the left.
Select the account and the period for which you need the account statement. Then, press the button “Update Statement” and save the statement in BDOC format.

The same pricelist is valid for all of our clients.

If you need to transfer money at some point in the future, you can fill in the payment order in advance. On the day when you are inserting the payment you do not need to have the required amount for the payment on your account. However, ensure that the required amount is on your account on the payment date and that your account’s transaction limit allows for the payment to be executed.

You can view payments with a future date in your Internet bank by choosing Everyday banking → Payments → Pending payments.

Under pending payments, you can see payments yet to be made, which are:

• currently being processed,
• prepared, but awaiting your final confirmation,
• with a future payment date,
• faulty, or
• cancelled by you or by LHV. You can see payments cancelled by you for a period of 10 days.

On the payment date, checks for sufficient funds in your account and transaction limits shall be performed six times during the day (06:45, 09:30, 12:00, 14:00, 16:30 ja 18:00).

If the funds have not been received by the time of the last check or the transaction limits have not been increased for the payment, we shall cancel the payment and you will need to enter a new payment order.

The error message is displayed when:

• the reference number field should be filled in, but is empty;
• the reference number field is filled in, but is incompatible with the standard.

The reference number on LHV’s payment form must correspond to the Estonian or international creditor reference number standard (ISO 11649).

If you have made sure that the invoice has the same reference number as the one you entered on the payment form, then it means that the service provider has not followed the standard reference number format when compiling the invoice. In this case, please enter the reference number in the “Payment desciprion” field.

The restriction only applies to private customers using PayPal. Business customers can set up their account so that disbursements are made to an account opened in Estonia or to the business customer’s bank card issued by MasterCard.

Private customers can direct payments to a bank card issued by MasterCard.

A European payment is a payment in EUR to another Estonian bank or a bank within the SEPA area.

The SEPA area is a single euro payments area, consisting of 28 European Union Member States: Estonia, Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom, and in addition Iceland, Norway, Liechtenstein, Switzerland, Monaco, and San Marino.

To make a European payment, in the Internet bank choose Everyday Banking → Payments → Payment type → European payment.

In the Internet bank, European payments are free of charge for LHV clients.

Check the arrival dates of payments here

Settlements between banks in the SEPA area are performed five times a day. In order for a payment by a client of LHV to reach another bank on the same day, the payment needs to be made by 16:30 at the latest. The more accurate arrival periods are:

Payments made during the weekend arrive in the beneficiary’s account on Monday between 08:45-10:00.

* The times may vary depending on the bank. Precise information will be provided by the sender’s bank.

European payments made over the weekend are deposited in the beneficiary´s account on Monday at 08:45-10:00.

In case of an in-house payment, the accounts of both the remitter and the beneficiary are at LHV. The payment can be in any of the currencies that LHV mediates and the payment reaches the beneficiary immediately.

To make an in-house payment, in the Internet bank choose Everyday Banking → Payments → Payment type → In-house payment.

If you use LHV Trader, then a payment entered before 17.00 and associated with a Trader account shall be received within an hour, by the morning of the next business at day the latest.

A TransferWise payment consists of two transactions: a currency exchange and a payment.

You can make a payment in the chosen currency to the country where this is legal tender (for instance, you can make a payment in pounds sterling to the UK, a payment in US dollars to the United States, etc.).

The payment is made in the LHV internet bank or mobile bank but using TransferWise technology.

An LHV TransferWise payment can be made in the LHV Internet Bank or using the LHV mobile bank app.

The key terms and conditions of a TransferWise payment made via LHV’s e-channels include:

• TransferWise payments are available in the Internet Bank and using the mobile app
• Your LHV bank account must have sufficient funds in euros for both the payment and the service charges
• The receiving currency may be GBP, USD, SEK, INR or AUD
• You must have an active TransferWise account, in addition to an LHV bank account, to be able to make a payment

Since the payment provider is TransferWise, an active TransferWise account is required. Opening one carries no obligations for you. Once you have opened an account, you can conveniently access information on both pending and past payments by logging in to the TransferWise website.

When you make a TransferWise payment in the LHV Internet Bank or using the LHV mobile bank, you will be redirected to open a TransferWise account as soon as you have chosen the currency in which you would like to make the payment.

The page for opening an account is in English.

You do not have to; however, when you make a TransferWise payment in the LHV Internet Bank or using the mobile app, you will be asked to connect your existing TransferWise account to your LHV account.

As soon as you have chosen the payment currency on the payment form you will be redirected to the TransferWise page from which you can log into your TransferWise account.

To make a payment, open the LHV mobile app and then:

1. Write in beneficiary’s name;
2. write in beneficiary’s account number;
3. choose the currency you wish them to receive;
4. write in the amount required;
5. you will see the exchange rate and the payment service charge on the screen (the service charge is already included in the euro amount);
6. press the ‘Start Connecting’ or ‘Continue’ button
7. you first payment will bring you to a screen where you can link your existing TransferWise account to your LHV account or, if you do not have one, where you can open a new account;
8. then enter the beneficiary’s details
   • details of the beneficiary’s bank
   • the beneficiary’s e-mail
   • a reference for the beneficiary
9. approve the payment order, and the amount indicated on the payment order in euros will be transferred into your TransferWise account.

Open the LHV Internet Bank to make a payment. For the TransferWise payment form go to: Everyday banking → Payments → New payment → Payment type → choose TransferWise payment from the drop-down menu

1. Write in the payment beneficiary’s name
2. choose the currency you wish them to receive;
3. write in the amount;
4. you will see the exchange rate and the payment service charge on the screen (the service charge is already included in the euro amount);
5. press the ‘Start Connecting’ or ‘Continue’ button
6. Your first payment will bring you to a screen where you can link your existing TransferWise account to your LHV account or, if you do not have one, where you can open a new account;
7. then enter the payment beneficiary’s details
   • details of the beneficiary’s bank
   • the beneficiary’s e-mail
   • a reference for the beneficiary
   8. approve the payment order, and the amount indicated on the payment order in euros will be transferred into your TransferWise account.

LHV collects no service charge for the payment; you only pay TransferWise’s service charge. The total amount of service charges is shown on the payment order, and this amount will be debited from your LHV bank account immediately after the payment has been approved.

Detailed information on TransferWise’s service charges and their calculation is available on TransferWise’s webpage.

The payment will be received within 1 to 4 business days.

The payment order shows the estimated date of its receipt. TransferWise will keep you up to date on the movement of the payment by e-mail until the payment has been received in the recipient’s account.

You can always call or write to LHV customer support. TransferWise will contact you if there is a problem with the payment.

You need to enter the ACH ABA number in the routing number field. A bank operating in the United States may have two routing numbers, one ACH and other for the Domestic Wire transaction system.

ACH ABA is a 9-digit number (like the Domestic Wire ABA number) and banks use different names for it, e.g. “Routing number", "Electronic ABA routing number", "ACH routing number" or "Routing/Transit number".

Please note that the routing number 026009593 is a Wire transfer routing number and will not work with Bank of America ACH transfers. In this instance, the correct Bank of America ABA routing number is 121000358.

Find more information on TransferWise site (choose English (US) in language settings).

A cross-border payment is a transaction:

• in a foreign currency (even if the beneficiary’s bank is located in Estonia);
• in EUR, but the beneficiary’s bank is located outside the SEPA area.

To make a cross-border payment, in the Internet bank choose Everyday Banking → Payments → Payment type → Foreign payment.

You can view service charges for cross-border payments here

When filling in the foreign payment form, it is necessary to know:

• The beneficiary’s account number and the BIC number of the beneficiary’s bank;
  If you are missing the BIC, please fill in the fields “Name of the beneficiary’s bank” and “Address of the beneficiary’s bank”. If you know the beneficiary’s bank code (e.g. ABA in the USA, BLZ in Germany, Sort Code in Great Britain, etc.), please write it in front of the name of the bank, in the field “Name of the beneficiary’s bank”.

• The name of the correspondent bank can be marked down if this information has been forwarded by the beneficiary (optional).

If you are making a cross-border payment, you can choose whether to pay the service charge yourself in full or to share payment of the service charge with the beneficiary. View the service charges here

Receiving a cross-border payment can take 1-5 banking days depending on the payment speed, so make sure that the payment is forwarded in time and choose the suitable payment speed for your payment. View the specific payment arrival deadlines.

When making a cross-border payment, you can choose whether to pay the full service fee yourself or share the fees with the beneficiary.

Shared fees mean that the remitter covers the service fees of the remitting bank and the beneficiary those of the beneficiary’s bank.

If the beneficiary’s bank is located in the European Economic Area (EEA) and the currency is that of the EEA, the payments can be carried out only with shared fees. If the payment is made outside the EEA there may be deductions from the amount. For example, USD payments.

If the service fee is paid by the remitter, the latter will cover the service fee of the remitting bank as well as any other bank participating in the payment chain. The beneficiary will receive the full amount, that is, the beneficiary will receive the exact amount transferred by the remitter.

For this service fee option, the remitter will pay EUR 20 to LHV in the form of service fees which, as a rule, covers the service fees of all the banks participating in the payment chain.

The remitter can choose the option of paying the service fees only if the beneficiary’s bank is located outside the EEA.

For rouble payments, Russian banks only accept the option of full amount to beneficiary (fees paid by remitter).

Before submitting the payment, please make sure that you have sufficient funds on your account to pay the service charge. LHV’s cross-border payment charges are accounted in euros.

*The service fee of EUR 7 is paid if the beneficiary’s bank is in the European Economic Area (EEA) and the currency of payment is the currency used in the EEA

The arrival of a cross-border payment depends on the chosen payment speed:

*If the beneficiary’s bank is in the European Economic Area and the currency of payment is the currency used in the European Economic Area, the payment cannot be executed as a regular payment
**The only currencies available for express payments are the CHF, CZK, DKK, NOK, SEK, HUF, GBP, EUR

The arrival of a cross-border payment depends on the chosen payment speed:

*If the beneficiary’s bank is in the European Economic Area and the currency of payment is the currency used in the European Economic Area, the payment cannot be executed as a regular payment
**The only currencies available for express payments are the CHF, CZK, DKK, NOK, SEK, HUF, GBP, EUR

Send the remitter:

• Your current account’s IBAN, which can be found in the Internet bank (Estonian IBAN has 20 digits, e.g.: EE901010123456789012)
• The BIC (or SWIFT) code for LHV Pank: : LHVBEE22
• Address of LHV Pank: Tartu mnt 2, Tallinn, Estonia

Instructions for a rouble payment

For rouble payments to be received, forward to the remitter:

• Your current account’s IBAN, which can be found in the Internet bank (Estonian IBAN has 20 digits, e.g.: EE901010123456789012)
• The BIC (or SWIFT) code for LHV Pank: : LHVBEE22
• LHV Pank´s Correspondent Bank: SEB Pank, SWIFT: EEUHEE2X
• LHV Pank´s Correspondent Bank account details:
  • Sberbank of Russia, SWIFT: SABRRUMM012
  • Sberbank’s INN: 7707083893
  • Sberbank’s BIK: 044525225
  • Sberbank’s account with CBRF: 30101810400000000225
  • SEB Pank´s account with Sberbank: 30111810100000000333

A cross-border payment in USD can be made from LHV Pank only when the beneficiary account is in a bank located in the US.

To enter a payment in the Mobile Bank, choose USD as the currency, and in the Internet Bank, select TransferWise payment as the payment type. Read more on the TransferWise payment.

If the recipients account is not in a bank located in the US, it is not possible to make a TransferWise payment.

• Cuba
• North Korea
• Iraq
• Iran
• Syria
• Sudan
• Zimbabwe
• Burma (Myanmar)
• Ivory Coast
• Democratic Republic of the Congo
• Liberia
• Sao Tome and Principe
• Turkmenistan

If a payment has not yet been accepted for processing, you can cancel it in the Internet bank yourself. To do so, choose Everyday banking → Payments → Pending payments.

It is not possible to personally cancel a payment order which is being processed, so please contact our customer support immediately by telephoning 6 800 400.

If the payment has not been sent out of the bank, then cancelling the payment is free.

If the payment has been sent out of the bank, then LHV’s service charge does not apply to cancelling within 10 banking days, but the beneficiary’s bank’s service charge may have been deducted from the returned amount.

Cancelling an in-house payment is free.

If the payment has not been sent out of the bank, then cancelling the payment is free.

If the payment has been sent out of the bank, then a fee for cancelling the payment is charged. In this case, cancelling depends on the decision of the beneficiary. If the beneficiary agrees to return the payment, the beneficiary’s bank’s service charge as well as service charges of payment mediatorsmay have been deducted from the amount.

If the payment is not yet being processed, you can change it in the Internet bank yourself. To do so, choose Everyday banking → Payments → Pending payments. First, cancel the pending payment order and then insert a new payment.

You cannot personally change a payment order which is being processed, so please contact our customer support immediately by telephoning 6 800 400.

If the payment order has been sent out of the bank, it is not possible to change the payment.

In LHV, a standing order means that LHV shall perform the required transactions on your behalf, on the date agreed in the contract. In LHV, it is possible to conclude a standing order agreement for in-house and European payments.

For the standing order, you can determine:

• beneficiary
• the payment date and the interval after which the payment repeats (e.g. week, month, year), as well as
• the method of transfer, and the sum.

You can choose between three options for the transferring of funds:

• On the payment date, we will deduct the agreed sum from your account and transfer it to the recipient. We shall check whether there are sufficient funds for the payment on the payment date and on the two following days.
• On the payment date, we will transfer the entire available balance of your account to the recipient. We shall check whether there are sufficient funds for the payment only on the payment date.
• You determine the amount which has to remain in your account on the payment date – we will transfer the remaining available funds to the recipient. We shall check whether there are sufficient funds for the payment only on the payment date.

On the payment date you only need to take care that the required amount is available in your account on the right date and that the transaction limits are sufficient. If there are insufficient funds in the account at that time or the transaction limit is insufficient for a standing order payment, the standing order shall not be fulfilled.

The standing order agreement shall remain valid and this shall not hinder further payments (provided that there are sufficient funds on the account and the transaction limit is sufficient at the time of the standing order payment).

The most convenient way to conclude a standing order is in the LHV Internet bank, bank office, or with a digitally signed agreement. If interested, please contact LHV's customer support.

If you want to change the details of a standing order, the current standing order payment must be terminated and a new agreement with new details must be concluded. The most convenient way to do so is in the LHV Internet bank, bank office, or with a digitally signed agreement. If you need help, please contact LHV's customer support.

The transfer of settlement services means closing the current account in your current bank and opening a new current account in a new bank.

Upon transfer, the current account number shall change.

Upon transferring settlement services, you can choose whether you want to transfer all or only some of your standing orders and e-invoice standing order agreements.

If you are still thinking about whether to transfer your settlements to LHV, then take a look at our list of good reasons here.

It is not possible to transfer settlement services, if:

- your current account has been seized;- you have debts before your current bank;- you have concluded one of the following agreements:    - credit agreement;    - bank’s securities management agreement;    - term deposit, investment deposit, saving or operating deposit, or some other investment service agreement    - The issuer of e-invoices does not send e-invoices to LHV

For all EUR and currency transfer and converting transactions that occur with the transfer, the service must be paid for according to the price list (current and new) of the banks.

Yes, the respective application needs to be presented in writing to your local office of the National Social Insurance Board. You can file the application at the office, send it by mail or sign it digitally and send it by e-mail. The application form for the payment of pension, family benefit or parental benefit to your bank account is available at the web page of the National Social Insurance Board. The changes take force from the first day of the following month, when the application has been filed before the 20th day of the current month.

Yes, definitely, as the employer transfers your salary or wages to your bank account. For this, please fill in the application we have prepared, sign it digitally and e-mail it to your employer’s accountant or print it out and deliver it to them in person.
Application to redirect earnings

The location of LHV’s ATMs can be found on our web page. The ATM located at LHV’s Tallinn and Tartu office can be used 24/7.

It is possible to withdraw up to EUR 1000 at a time.

The withdrawal sum also depends on the cash withdrawal limit set for the card. When the limit and balance are sufficient, and it is still not possible to withdraw the sum requested, the reason might be that there are not enough notes in the machine to withdraw the requested amount.

5, 20 and 50 euro notes can be withdrawn from the machine.

The limitations are imposed by the account owner and/or the user of the card (e.g. account balance or card withdrawal limit). In the case of large amounts there is also a service fee, which can be found in the applicable price list.

This can be a problem when the account owner and/or the user of the card has placed the respective restriction upon the card. To change the restriction, log in to the Internet Bank and choose “Everyday banking” -> “Bank cards”.

It is possible to deposit up to 200 notes, and there is no limitation on the sum.

All euro notes can be deposited, i.e. 5, 10, 20, 50, 100, 200 and 500 euro notes.

No, it is only possible to deposit money into a bank account. Then, if you wish, you can transfer it from your bank account to your credit account.

LHV’s ATMs can be used to change the PIN code for any LHV Pank bank card.

No. Whilst there is a relevant entry on the tax declaration automatically, since a transfer of securities from one of your accounts to another does not constitute a sale of securities, you may delete the relevant row on the declaration.

These payments will be treated as profit distribution and, accordingly, will be subject to income tax at the corporation level. In addition, these disbursements may be subject to taxation at the natural person level. Accordingly, it would be definitely necessary to obtain confirmation from the issuer as to whether income tax has been paid or not. An explanation on this type of disbursement is available on the website of the Estonian Tax and Customs Board (ETCB)

You can transmit your investment account report via the Internet bank, under the option Assets and Liabilities -> Investment Account Report -> Transmit to ETCB. Information can be transmitted from 15 February to 31 March. The information will be received the next day, at the latest (usually within an hour from transmission). Your information will reach the ETCB as preliminary information, and you will need to transmit it to your tax declaration by pressing a button.

LHV Pank will not transmit any information to the ETCB for you. Based on the system in use, you can obtain a tax report statement via the LHV Internet Bank. Once you have double-checked the accuracy of the statement, you will need to enter the information on your declaration manually, based on the report. The ETCB already has information about any transactions completed at the Estonian Central Register of Securities (ECRS), and the sales value of the transactions will have been transferred to your tax declaration. You will need to add any acquisition costs and transaction fees to the declaration yourself.

All LHV account types – Investment Contract, Growth, portfolio management, LHV Trader and LHV Broker accounts – can be declared to the ETCB as investment accounts.

In the investment account system, the investment account report can be automatically sent to the Tax and Customs Board when a minor logs in to his or her online banking account (i.e. when the legal representative logs in to the minor’s account with the minor's user identification). In the standard system, the legal representative can download the necessary tax report from the LHV Internet bank and, on this basis, complete the income tax return of the minor in the office of the Tax and Customs Board.

If a parent acquires the securities specified in clauses 2 (1) 1)–5) and 7) of the Securities Market Act on behalf of a child, but on account of their own funds, the consent of the court is not required for the acquisition and transfer of these securities provided that the proceeds of the sale remain in the ownership of the child. The aforementioned also apply to further transactions in the securities specified in the first sentence on account of the proceeds of the sale.

We recommend that you have a look at the ETCB forum at foorum.emta.ee and at the tax fora on the financial portal at fp.lhv.ee. Regarding investment accounts, you can read the Ministry of Finance investment account instructions . For further information, please contact the Estonian Tax and Customs Board by telephoning 1811.

The money in a deposit is released by the morning of the deposit's expiry date.

You will find the interest rates for term deposits here: lhv.ee/hoius

You must have an account in LHV Bank in order to open a deposit. Once you have an account, you can open a term deposit in one of our offices or in the Internet Bank.

Starting from 2018, the state will tax the interest earned on the deposits of private individuals, which are paid out in 2018 or later.

If you deposit your money in an investment account and you wish to defer the payment of income tax, please inform the bank of it via the Internet Bank as soon as possible. Interest rates are shown without considering the taxes.

Income tax shall only be paid on deposit interest by those private individuals, who are Estonian tax residents and who have not informed the bank that their account, in which the interest is received, is an investment account.

Estonian tax resident is a person, whose permanent residence is in Estonia or who has stayed in Estonia for at least 183 days in a year. For tax purposes the residence can be verified in the Internet Bank (“Information and settings” - > “Details”).

An investment account enables an active investor to postpone the income tax liability and reinvest the earned return without paying the income tax in between.

It is wise to carefully consider which accounts should be classified as investment accounts. Most definitely it is not reasonable to do it with your daily current account, since declaration of the same at a later date will be extremely complicated.

The choice of investment account can also be made in the Internet Bank. “Information and settings” -> “Accounts and limits” - > “Active accounts”. Choose the account and save the selection. Later you should also declare this account on your income tax return as an investment account.

The amendment that entered into force at the beginning of 2018 concerns both the demand deposit as well as the term deposit interest. Whereas it doesn’t matter when the deposit agreement was concluded or for which period the interest is paid, since the tax system is so-called cash-based. This means that the time when the interest is paid to the client is what matters.

You do not have to declare or pay the interest yourself. The bank shall withhold income tax and declare and pay it on your behalf.

The clients, whose deposit interest is subject to income tax, will from now on see two entries in their account statement: interest and income tax payment. Calculation of income tax follows the traditional rounding-off rules.

Example: if you took out a 12-month (365-day) deposit contract in the amount of EUR 500 with an interest rate of 0.30%, then at the end of the deposit period the bank will transfer the interest to your account in the amount of EUR 1.52 and withhold 30 cents as income tax.

All interest rates displayed by the bank are gross amounts. This means that no taxes have been deducted from the interest rates.

Some clients (such as enterprises, non-residents, users of investment account system) do not have to pay income tax on deposit interest. This is why it is not reasonable, given the complicated tax system, to show interest rates together with taxes and without them.

The data of the interest earned on bank deposits will be automatically shown on your pre-populated income tax return starting from 2019.

If you choose a deposit with automatic extension (together with interest), it will not defer the payment of income tax. To be specific, upon the expiry of your deposit, we will transfer the principal amount of the deposit to your account together with interest, withhold income tax and open a new deposit XXXX.

You can log in to LHV Bank with your ID card, Mobile ID, Smart-ID or the PIN calculator given to you by LHV Bank.

You can log in to LHV Bank with your ID card, Mobile ID, Smart-ID or the PIN calculator given to you by LHV Bank. You can also create a password that gives you access to your account if you wish. To do this, log in to your account with your ID card, Mobile ID, Smart-ID or PIN calculator and select Passwords under INFORMATION AND SETTINGS.

Your username is specified in your Client Agreement. Call our client support on 6 800 400 or send an e-mail to info@lhv.ee to obtain this information quickly.

You cannot change your username in the Internet Bank, you have to call our client support on 6 800 400 or send an e-mail to info@lhv.ee.

If you are using the Web browser Firefox or Internet Explorer, enabling ID card extensions will help. For this, proceed as follows:

• Firefox Web browser: In the menu, open Firefox – Add-ons – Extensions. On the list, find Estonian ID Card authentication, and check to make sure the extension is enabled. Close all windows of the Web browser. Open the Web browser again and try to log in.
• Internet Explorer Web browser: In the settings menu, open Manage Add-ons – Toolbars and Extensions. On the list, find "EstEIDIEPluginBHO Class“, select it and check to make sure the extension is enabled. Close all windows of the Web browser. Open the Web browser again and try to log in.

If the problem persists, update your ID card certificates.

Call our client support helpline on 6 800 400 or send an e-mail to info@lhv.ee in the event of further problems.

Using ID-card on Google Chrome 42 is disrupted even for users with previously successful sessions and you need to update your ID-software.
To restore the functionality, do the following:

• close all open browser tabs;
• renew your ID-software at installer.id.ee;
• reopen browser.

Read more on id.ee →
In addition to that Windows XP or Vista users need to enable NPAPI plugins. Read detailed instructions on id.ee →

This error may be caused by several circumstances occurring at the same time; it is difficult to identify one specific reason. Renewing the base software of the ID card usually helps. Read more at installer.id.ee.

Problems may also occur if use of the EstEID plug-in is prohibited. To allow the plug-in, do as follows:

• Google Chrome: due to the security requirements in place since version 32, the ID-card signature plug-in has been disabled by default. The warning text and icon reading “Plug-in blocked” will be displayed on the browser’s address bar on the signature page. You can select the plug-ins that are not blocked by clicking on the icon. Make sure in the settings that the EstEID plug-in is always enabled; after that, press the “Back” button on the signature form, as the signing process has already failed. If you have disabled the plug-in previously and no warning message is displayed, open chrome://plugins in the browser window, find the EstEID plug-in and mark the tickbox “Always allowed”.
• Internet Explorer: select Options (the gear icon) > Manage add-ons. In the table, find the plug-in EstEIDIEPluginBHO Class and check that the status is ‘Enabled’. To change the status, right-click on the row and select ‘Enable’ from the opening menu.
• Firefox: select Firefox > Add-ons in the browser menu and check that the EstEID (or Estonian ID Card) plug-in is allowed.
• Edge: The ID-card can be used for logging into the internet bank, but it is not possible to confirm payments or sign agreements. To do this, other web browsers must be used. If Edge displays an error stating it is not possible to sign with the ID-card, the same page can be opened in Internet Explorer by selecting “Open with Internet Explorer” from the menu bar on the top (the rightmost icon, with three dots).

The fastest way to get a calculator is to stop by one of our branch offices. If that is not convenient for you, please contact customer support.

1. Download the free Smart-ID app.
2. Register and associate Smart-ID with your ID card or Mobiil-ID.
3. Create your own PIN1 and PIN2 and memorise them. PIN1 is needed for logging into e-service websites and PIN2 is required for confirmation of user actions.

1. If your phone’s SIM does not support Mobiil-ID, you will have to visit your operator’s branch and get a new SIM with Mobiil-ID support. Be sure to bring a personal identification document, either your ID card or the Republic of Estonia passport if you are using digi-ID.
2. Activate Mobiil-ID certificates on the Police and Border Guard Board website with your valid ID-card or digi-ID. For that you will need your ID card’s PIN1 and PIN2.
3. When you are logging into mobile or internet bank, the phone will ask you to enter PIN1. When you are confirming a payment, you will have to enter PIN2.

Mobiil-ID works both in Estonia and abroad.
The Mobiil-ID monthly fee is approximately 1 euro.

LHV Bank uses the service offered by the Certification Centre www.sk.ee, which sends the control code to the correct mobile phone on the basis of the ID code. Enter your username, which leads to the ID code and this is how people are identified.

LHV Bank uses the service offered by the Certification Centre www.sk.ee, which sends the control code to the correct person on the basis of the ID code. Enter your username, which leads to the ID code and this is how people are identified.

To protect your bank account against unauthorised access and misuse, your means of authentication is blocked temporarily in situations where there have been repeated unsuccessful attempts to use it. The block is only set to a specific means of authentication, i.e. If entering with the PIN-calculator is temporarily not possible, you can still use login with a Smart-ID or password. The block will be removed automatically after a certain period of time.

If you are convinced that you have not made a mistake in entering your username and/or password, make sure to contact LHV customer support.

First, submit an application to conclude a hire-purchase contract. You can do this at our business partner’s point of sale or on our website. Once we have reviewed your application, we will assign you a limit up to which you can conclude one or, if you wish, also several hire-purchase contracts. You may also have the credit transferred to your bank account in the form of a consumer loan.

You can let us know about your purchase needs here. We will get in touch with a representative of that company and, if possible, begin to do business with them, so that you can use the LHV hire-purchase option for purchases also from that merchant.

As a private person, you can apply for hire-purchase if:

• your monthly income is at least EUR 250
• you are aged 18 to 75
• you are a citizen of the Republic of Estonia, a citizen of the Russian Federation or holder of a grey passport, who holds a residence permit and resides in Estonia.

A company, too, can apply for hire-purchase. For this, an application needs to be completed and submitted along with the balance sheet and the profit report as at the end of the last month.

You only need to submit your account statement if this is requested by LHV Finance customer support.
When you submit a six month account statement, you yourself choose the appropriate format:

• statement digitally certified by the bank (so-called digidoc format)
• hard copy printout certified by the bank
• statement printed out at an LHV Bank office

If your bank does not provide printouts in any other form, a PDF file will do as well.

E-mail the statement to finance@lhv.ee or drop it off at an LHV Bank office.

Once you have submitted an application, we will assign you a limit valid for 90 days. Up to this limit, you can conclude one or several hire-purchase contracts.

1. From among our business partners, choose the merchant from which you would like to buy goods or services.
2. Let the merchant know that you would like to use the LHV hire-purchase option to make a purchase.
3. Together with the merchant, choose the contractual terms that suit you and review the contract.
4. Sign the contract.

You can also use the LHV hire-purchase option to make a purchase from an online shop. In this case, the merchant will provide you with information about the contractual terms and then send you the contract to sign.

Some online shops have the LHV hire-purchase link. It works like a bank url: if you choose this payment method, you can apply for a limit and sign a contract online straight away.

We will forward the information about the amount of the first instalment and its due date to you by e-mail once a contract has been concluded. The amount of the instalment and the payment due date are also recorded in the payment schedule attached to your contract. Should you be unable to find the information you need, please call our customer support on 680 2700 or e-mail to finance@lhv.ee.

We will send you the invoice by e-mail or post every month, five days before the payment due date. If you have also requested an e-invoice, we will send it to the Internet bank of your choice.

Pay your instalments into the AS LHV Finance account EE707700771001062897. Indicate the number of your hire-purchase contract as the reference number.

The most convenient way to make your monthly payments is to use the automatic e-invoice standing order service. You can conclude a standing order agreement via the Internet bank of the same bank where you would like to make your monthly payments.

You do not have to wait for an invoice to arrive to pay an instalment. If you have not received an invoice, look up the exact amount on the payment schedule of your contract. Transfer this amount into the AS LHV Finance account EE707700771001062897.

At the latest, the instalment must be received in the AS LHV Finance account on the payment due date set out in your contract. We therefore advise you to transfer payment before 4 pm on the business day preceding the payment due date at the latest. This way, you can make sure that the payment will be received by us on time.

For your invoice to be paid automatically, conclude an e-invoice standing order agreement via the Internet bank of the bank where you would like to make your monthly payments. Going forward, you will no longer need to worry whether your invoice has been paid on time. It is important to just make sure that on the payment due date there are sufficient funds available in your bank account for paying the instalment.

Information that may be needed for requesting an e-invoice and concluding a standing order agreement:

• Invoice issued by: AS LHV Finance
• Account number: account from which you wish to make payments
• Customer ID: agreement number
• Expiry of order: leave this field blank
• Invoice payment: select automatic payments
• Standing order date: date of receipt of invoice
• Limit: leave this field blank

Your hire-purchase contract is easy to amend. All you have to do is e-mail your request to us at finance@lhv.ee. If needed, you can apply for a grace period or change the payment due date or the amount of the monthly instalment. It costs 10 euros to amend your contract. This amount will be added to your next invoice. If you pay the entire hire-purchase amount early, this will attract no service charge.

It is free of charge to repay the entire hire-purchase amount early. E-mail your request to us at finance@lhv.ee.

Information is available from our customer support by calling 680 2700 or e-mailing to finance@lhv.ee. Customer support operates from 9 am to 9 pm daily.

Yes, companies are also eligible for hire-purchase. For this, an application needs to be completed and submitted along with the balance sheet and the profit report as at the end of the last month. Purchases from 500 euros will be financed.

The service charge of the Bank consists of several parts:

• cross-usage charge,
• processor’s charges,
• charges of international card organisations,
• bank’s margin.

Since the dynamics of the components differ, we prepare a separate offer for each trader.

It depends on what kind of terminal you wish to have. Monthly rental fees are approximately EUR 20 (plus VAT).

In that case, it should first be verified that the transactions were sent successfully. For that, please check if the daily report receipt came out of the terminal. If not, please send the transactions by following the instructions for your terminal, and the money will arrive in your account by 11.00 the next day. If that does not help either, write us at the e-mail address info@lhv.ee.

In that case, we will ask you to send us the copies of the receipts for that day, together with a copy of the day’s transaction report receipt, to the e-mail address info@lhv.ee.

The sales receipts from payment terminals must be kept for six months from the date of the transaction.

The money will arrive in the business’s account at LHV Bank by 11.00 on the following day.

The number of points of sale of a business is not limited. Neither is the number of terminals in one point of sale.

• Check if the terminal is in the connection area. If not, move to a connection area.
• Terminal needs a restart. Instructions on how to perform the operation are included in the User Manual.
• If restarting does not help, contact the processing person by calling 671 1444.

We are offering the standard e-commerce solution available in Estonia. Its integration is similar with that of a bank link.

The e-commerce solution we are providing complies with all PCI-DSS requirements. To reduce fraud, we are using 3D-Secure card user authentication.

Yes, we do; however, since it is a risk product, we are very careful when it comes to selecting the traders to whom we issue such terminals.

It is possible to apply for the loan when the remaining income after paying daily expenses is sufficient to cover the loan payments. If you have taken a loan from a financial institution before, you should not have had any problems with its repayments.

A home loan helps to finance the purchase or renovation of a home.

The loan application is available on the website of LHV. If your salary is currently not being deposited in LHV Pank, please send an account statement for the past 6 months’ to the address kodulaen@lhv.ee (digitally signed).

The apartment or house you are planning to purchase can be used as collateral. Self-financing can be replaced with additional collateral, which can be another property belonging to you or another person that is in a good condition. Real estate in good condition and in Tallinn, Tartu or the vicinity of either city is preferred.

It depends on your creditworthiness as the loan applicant. We analyse the repayments of your earlier loans and home loan collaterals and calculate a loan sum that you would be able to pay back.

The repayments of loans and leases may amount to up to 50% of your income, but the rate also depends on the number of dependents you have. We will apply a 6% interest on the monthly payments, based on the regulation of Eesti Pank.

You can use the following tool to calculate the biggest possible loan sum you can possibly take.

You can choose between an annuity schedule and a schedule with equal payments of the loan principal.

In the case of an annuity schedule, the loan payment for each month remains fixed until the end of the loan period. At the beginning of the loan period, it is mainly comprised of the interest, but with each consecutive instalment, the share of the principal increases. The interest is calculated on the outstanding loan balance.

In case of a schedule with equal payments of the loan principal, the principal is divided into equal parts, to which the interest is added. As the interest is calculated on the outstanding loan balance, your instalments will decrease with each subsequent month.

So, in case of an annuity schedule the payments are equal throughout the whole loan period, resulting in a larger total interest sum. With a schedule with fixed payments of the loan principal, the instalments are bigger at the beginning of the loan period, but are constantly decreasing and the total interest paid will be smaller.

The self-financing rate depends on the condition of the property to be purchased. When the property is new and in a very good condition, the self-financing rate is at least 15% and in case of older real estate at least 20%. The precise sum of the required self-financing depends on the condition and location of the collateral and your solvency.

If you want to, you can replace the self-financing with additional collateral. This can be another property belonging to you or another person that is in good condition. Real estate in good condition and in Tallinn, Tartu or the vicinity of either city is preferred.

In case of a construction plan, we will take into account the total cost of the project. The self-financing is always paid first, and then the building must be completed with the help of the home loan. When you want a loan offer for the construction of a house, please send the construction plan, the construction budget and the construction permit to the address kodulaen@lhv.ee. In addition, please include the valuation report of the house to be built, which establishes both the present as well as the potential future market value.

When planning to take a home loan, please remember that you need to pay the self-financing sum, agreement fee and the fee for the appraisal of the property.

When a collateral agreement is concluded, a notary fee and state fee also apply. These sums depend on the substance of the transaction and the amounts of the loan and mortgage. The notary fee can be calculated with the following tool: notarnet.ee/kalkulaator.

As real estate that is collateral for a loan must be insured for the entire loan period, also take into account the insurance costs.

Yes. If you are applying for a home loan and are not yet a client of LHV, you must first conclude a client agreement at our office.

You can choose the date of the loan payments yourself when filing the loan application. On the basis of the loan application we will compile a loan schedule including all the repayment dates and sums.

It is your responsibility to make sure that you have the required sum available on your LHV Pank account on the date of each payments. It is debited from your account automatically without a separate invoice.

Yes, it is possible. If you want to return the whole loan sum or a part of it prematurely, it can be done free of charge at LHV Pank. To do so, send an e-mail to your loan administrator.

In order to end the loan agreement prematurely, you need to transfer, by the agreed date, an amount which covers the interest accumulated to date and the unpaid principal sum to the account at LHV Pank which is linked to the loan.

Just like you, it is also in the interests of us as the bank that should the collateral property be damaged, the insurance would compensate the damages.

When concluding the insurance contract, make sure that all of the most common risks are covered. Coverage of risks related to fire, water, natural disasters and acts of vandalism are required in all cases.

The collateral property must be insured for the duration of the loan period. Please state LHV Pank as the beneficiary.

Preferred collateral is an apartment or private residence in Tallinn, Tartu or the vicinity of either city. The collateral does not need to be your place of residence. The property to be purchased can also be used as the collateral.

The acceptance rate of collateral may be up to 85% of the market value. The acceptance rate depends on the location of the collateral, the type of the collateral and its condition.

If you need a grace period, please contact your loan administrator and let them know.

For you, a mortgage means that if the loan is not repaid, the bank will be entitled to sell the apartment or house (including the land) owned by you.

Before you consent to the establishment of a mortgage:

• consider carefully whether you are prepared to risk and give up an apartment or house owned by you if there are any problems with the repayment of the loan.
• decide whose and what obligations you are prepared to guarantee.
• you are entitled to request, from both the notary and the bank, drafts of the contracts to be concluded and, once you have received them, review their content carefully.
• do not be afraid to contact the bank or the notary’s office to find answers to any questions that have come up.

Use legal assistance, if needed.

When you are about to sign a notarised contract:

• listen to the notary’s explanations very carefully.
• do not be afraid to ask if something remains unclear.
• double-check that the contract states specifically what you have agreed upon with both the borrower and the bank.

Once contracts have been signed:

• be proactive and take an interest in how the performance of the loan contract is proceeding.

If the borrower does not reply to your questions, make sure to contact the bank.

• always communicate any changes in your contact details (address, telephone number, and e-mail address). Only in this way can you be certain that the necessary information will reach you.
• carefully review any notices sent by the bank and make sure to collect any registered letters.

If the borrower is not performing their obligations, the bank will contact you and provide you with an opportunity to perform the obligation.

By performing the borrower’s obligation, you can prevent the sale of the pledged apartment or house as well as avoid incurring any additional costs or litigation.

You are entitled to require the borrower to indemnify any amounts you have paid on their behalf.

We provide leasing for passenger cars, vans, motorcycles, boats, commercial vehicles, heavy machinery and other equipment.

Not at all. However, your status as a customer of LHV will make your life much simpler – our Internet bank provides information on the lease, allows you to make payments and to conclude a standing order agreement.

You should look for the most suitable sales advertisement, and request a lease offer on the basis of the advertisement. Please keep in mind that we cannot provide the same quote for later choices – e.g. the choice of an older vehicle might shorten the lease period.

In such a case, you can apply for leasing together with another person, using his or her income or property to provide an additional security and qualify for the leasing together with that person. When a surety is involved in a lease agreement, the same documents and data as those provided by the applicant must be submitted by the surety. The verifiable regular net income must be a minimum of 900 euros per month for the two applicants in total.

Depending on whether you wish to use the leasing option for buying out the vehicle or merely using it, you can choose between financial lease or operational lease. A financial lease allows you to pay the full price of the vehicle together with the interest over the lease period, and to become the owner of the vehicle upon expiry of the agreement. An operational lease should be your choice, if you wish to use the vehicle, but have yet to decide whether or not you wish to become its owner. You will not be required to pay the full price of the vehicle in the case of an operational lease. Rather, we will agree, upon the conclusion of the lease agreement, on the residual value of the vehicle at the end of the lease period. The residual value is thus the price of the vehicle that we do not expect you to cover with the lease payments. At the end of the lease period, you have the option of buying out the vehicle at its residual value. Should you not choose this option, the vehicle is returned to the bank. We also provide the option of establishing a residual value for the property leased under financial lease. In this case, however, you have to pay the residual value together with the last monthly instalment, or apply for amendment of the agreement to defer the payment over a longer period of time.

Indeed, we do. We simply refer to it as a “financial lease”. Vehicle hire-purchase is a form of financial lease used for cases where VAT is not added to the price of the vehicle – i.e. the vehicle is sold by a private person or another person not liable to value added tax.

Lease payments will be made on a monthly basis, on the date specified in the agreement. Ten days before the payment due date, the bank will provide you with an invoice based on which you can effect a transfer. If you wish, you can also request your leasing invoice as an e-invoice and arrange for a standing payment order, through the internet bank of your home bank, for its automatic payment.

Yes, we do. To persons not liable to value added tax, the bank will disburse the price of the vehicle together with VAT. As VAT is to be refunded to persons liable to value added tax, we have established the general rule of providing funding in the amount which does not include VAT. VAT will be refunded by the state within one or two months. In the meantime, we offer the option of deferring payment of VAT for up to three months.

Should you wish to change the date of payment for some reason, the agreement will need to be amended. For this purpose, please fill out the corresponding form, sign it digitally, and send it to info@lhv.ee. A service fee will be charged for the amendment in accordance with the price list.

Should you wish to change the lease payment, the agreement will need to be amended. For this purpose, please fill out the corresponding form, sign it digitally, and send it to info@lhv.ee. The amendment requires a new credit decision. This will take 3-7 days. A service fee will be charged for the amendment in accordance with the price list.

Should you wish to shorten the lease period, the agreement will need to be amended. For this purpose, please fill out the corresponding form, sign it digitally, and send it to info@lhv.ee. A service fee will be charged for the amendment in accordance with the price list.

Should you wish to extend the lease period, the agreement will need to be amended. For this purpose, please fill out the corresponding form, sign it digitally, and send it to info@lhv.ee. The amendment requires a new credit decision. This will take 3-7 days. A service fee will be charged for the amendment in accordance with the price list.

Never hesitate to contact us. We will find a solution together.

To apply for a grace period, please fill out the corresponding form, sign it digitally, and send it to info@lhv.ee. Private customers are requested to provide an account statement, business customers are asked to submit the financial statements. The decision regarding the grace period will be made on the basis of the documents submitted.

The insurer needs to be informed of all insured events. Please bear in mind that payments must still be continued, even if the vehicle cannot be used. Where the damage is extensive enough for the vehicle to be written off, the payment obligation will expire upon transfer of the compensation by the insurer to the bank. This will effectively terminate the lease agreement. The same in cases of theft.

The insurer needs to be informed of all insured events. Please bear in mind that payments must still be continued, even if the vehicle cannot be used. Where the damage is extensive enough for the vehicle to be written off, the payment obligation will expire upon transfer of the compensation by the insurer to the bank. This will effectively terminate the lease agreement. The same in cases of theft.

As a rule, the lease agreement may be prematurely terminated only when you buy out the vehicle yourself, or find another buyer for the vehicle. The amount to be received for the vehicle must cover or exceed the contractual residual value. For premature termination of the lease agreement, please fill out the corresponding form, sign it digitally, and send it to info@lhv.ee. The final calculations will be prepared on the basis of the application. Once the invoice has been paid, we will issue the documents on the termination of the agreement.

To all intents and purposes, such a disposal still constitutes the conclusion of a new lease agreement with a new lessee. For this purpose, the buyer (e.g. the transferee) must submit a lease application together with the additional documents required. Where the credit decision passed on the basis of the transferee's application is positive, the transferor only needs to submit an application for termination of the lease agreement. For this purpose, please fill out the corresponding form, sign it digitally, and send it to info@lhv.ee.

A change of cars requires termination of the existing agreement and conclusion of a new agreement. You thus first need to sell your existing car. The existing car can also be purchased by the seller of the new car. You need to fill out a new lease application for the new car, and submit the accompanying documents. You can also lease a new car by maintaining the existing lease agreement and putting the existing car up for sale.

Please bear in mind that you still need to make lease payments while the car is for sale. Should you face payment difficulties, you can apply for a grace period. You can also apply for an exemption from the motor own damage insurance payments, but only if the car is being sold by a partner of LHV with the appropriate insurance cover. No exemption can be provided, if the car is being sold anywhere else. No exemption can be provided from motor third party liability insurance.

Users entered in the registration certificate of the vehicle do not require an authorisation document for travel within Europe. An authorisation document in unattested written form is required where the vehicle is taken to another European country by a person who has not been and is not intended to be entered in the registration certificate. A notarised authorisation document is required for travels to Russia, other CIS countries or Asia. The authorisation document will be issued, if you have no payables to the bank (under the lease agreement or any other agreement) and if the vehicle has valid insurance cover in the country of destination.

Please bear in mind that an authorisation document from LHV is required for any operation in the traffic register of the Estonian Road Administration (change of users in the registration certificate, making copies of the registration certificate or licence plate). You thus need to submit the corresponding application to LHV to obtain an authorisation document.

The corresponding application must be submitted to LHV in order to obtain the authorisation document. The authorisation document will, as a rule, be issued only if you have no debts to the bank under the corresponding agreement or any other agreement (exceptional cases need to be coordinated with the lease manager). With no debts and valid insurance cover, the authorisation document will be issued within 24 hours. Should you have debts or insufficient insurance cover, the issue of the authorisation document will be delayed. A fee will be charged for the authorisation document in accordance with the price list.

You could need an authorisation document, when ordering an extra key for your vehicle.

We are as interested as you are in ensuring compensation for any damage that may occur to the vehicle. In addition to motor third party liability insurance, any vehicle leased must also be covered with motor own damage insurance for protection against damage not compensated through motor third party liability insurance. For example, motor own damage insurance provides compensation for damage caused to the vehicle even if you alone are responsible for the accident. Should you have no insurance cover, you will be asked to compensate any damage yourself. To make sure that insurance cover is uninterrupted (by, for instance, forgetting to make an insurance payment), the vehicle must be insured for a period of 12 months at a time, with full payment for the entire period. We do understand that full payment for an entire year is a major cost. We therefore offer our customers the option of insuring the leased vehicle conveniently and favourably via LHV, paying the insurance in instalments together with the lease payments. You can pick your own insurance company – our insurance broker will provide you with an offer, comparing the prices and conditions of several insurers.

Should you wish to modify your car in any way, please contact LHV and ask for our consent. No consent is required if you wish to fix something or replace a spare part or if you wish to add an element that can be removed, without damaging the vehicle, upon expiry of the leasing agreement. By contrast, the installation of a gas device entails the alteration of the car, which requires the approval of the bank.

As the lessee, you will be responsible for the technical maintenance of the vehicle. You will also be obliged to maintain all technical and warranty documents. In addition, you will need to ensure preservation of the warranty. Should you have any questions, please do not hesitate to contact LHV or the car dealer. At the end of the lease period, the vehicle must be returned to LHV in the same condition it was in at the moment of delivery. Naturally, we do take normal wear and tear into account. Nonetheless, broken parts need to be replaced prior to returning the vehicle.

Under the general conditions of the lease agreement, a fee of 16 cents must be paid upon termination of the agreement for each kilometre exceeded.

First, we advise you to carefully consider your options before you make this decision. It is important to realise that although through the rental agreement you can transfer all the obligations under your leasing agreement to the person renting your car, it is you who will remain liable before LHV. If you are certain that you wish to proceed with renting out your car, you must seek LHV’s consent to do so. For this, you have to submit a relevant request including the name and personal identification code or registry code of the sublessee. Furthermore, allow for the fact that, in order to provide its consent for a sublease, LHV may wish to modify the terms of your agreement, since the risk profile of the transaction will change.

Under the terms of your leasing agreement, payment for a year’s policy must indeed be made in one instalment when property is insured. We prefer this, since this way we can be certain that insurance cover will not lapse because the payment of an instalment is forgotten or not made. A policy is also paid for in one instalment when insurance is taken out through LHV, since the bank pays the insurance company the full cost of the insurance policy when property is insured. If you wish, however, we will provide you with financing for an insurance policy, in which case we will divide its cost into 12 portions and add these payments to your monthly invoice. In this respect, it is important to note that, if policies are financed, the monthly insurance payments will also include interest charges. Information about the interest rate applicable to insurance policies is available in our price list and in the insurance offer forwarded to you.

Choose a valuer suitable for you from the following selection. Both OÜ Value Expert and OÜ Roheline Laine will carry out a valuation of the vehicle at a location suitable for you.

Indeed, we have this requirement. We would like the traffic register to verify, for its part, the due transfer of the ownership of the property, so that we may be convinced that there will be no impediments to the registration of the property. In addition, national regulations, too, require a relevant entry to be made in the traffic register within 5 business days after a vehicle is first used in Estonia or when its ownership is transferred.

An application can be submitted by a company:

1. registered and operating in Estonia, with a turnover and/or balance sheet total of up to EUR 2 million per annum
2. employing up to 9 people (inclusive)
3. whose operator, owners and management board members have had no overdue deferred debt in the past two months

Kindly submit your micro loan application and annual report along with your balance sheet and profit and loss account, up to 6 months old, via e-mail to mikrolaen@lhv.ee.

• The company’s equity must be over 25% of the balance sheet total.
• The company must not be loss-making.
• The debt-service coverage ratio (DSCR) of the company must be greater than 1.2. This indicator is calculated by adding the company’s operating profit for the period to the depreciation for the same period (the result is called EBITDA), and the free cash flow obtained is divided by the loan repayments for the same period. A value of the indicator below 1.2 indicates a cash flow shortfall (cash flow not covering loan repayments), whereas a value of 1.2 suggests that the company’s free cash flow perfectly covers the repayments under its current loan obligations but that there is no buffer for any potential risk scenarios. A value over 1.2 indicates that the company’s free cash flow covers its current loan obligations (e.g. a value of 1.4 signifies that free cash flow exceeds loan repayments by 40%).

The period of a micro loan is 12 to 60 months.

We will e-mail you a pre-completed loan contract. The authorised representative is requested to sign the contract digitally and return it to us.

Yes, a micro loan can be repaid before its term. If you provide three months’ advance notice of your intention to repay the loan early, there is no fee for early repayment. If you want to repay the loan before the three month notification period, a fee of 3% of the sum returned prematurely is applied. If you wish, you can e-mail a free-form application to mikrolaen@lhv.ee.

Yes, the period of a micro loan can be extended. If you wish, you can e-mail a free-form application to mikrolaen@lhv.ee.

Unfortunately, this is not possible.

Unfortunately, no grace period is available on a micro loan.

Interest on a micro loan begins from 6%, to which 6-month EURIBOR is added. Interest depends on the company’s profile, risk level and loan servicing ability. EURIBOR changes every 6 months, as a result of which the interest on the micro loan and, accordingly, the loan repayment change as well.

The contract fee is 1.5% of the loan amount taken out but not more than EUR 300.

Once the company’s application and necessary financial information have reached us, we will normally advise the applicant of our loan decision on the following business day.

Generally, the micro loan is transferred into the company’s account on the business day following the signing of the loan and surety contracts.

There are none. This loan is designed for all kinds of development activities related to a company.

First, a loan repayment schedule will be prepared for the company. Monthly loan repayments have to be made by the client on the dates and in the amounts indicated on the schedule. This means that on the payment date the company’s account will be debited by the amount indicated on the schedule. For this, no separate invoice will be sent.

Micro loans can be applied for in amounts up to EUR 25,000.

A guarantee by a private individual or company is accepted as collateral.

Typically, the guarantor is the owner(s) of the company or a member of its management board. Another company is also acceptable is a guarantor. It is important for the guarantor to not have been in arrears in the past 2 years.

A micro loan can be applied for on multiple occasions if the outstanding loan balance does not exceed EUR 25,000.

Yes, the repayment term can be modified. If you wish, you can e-mail a free-form application for this to mikrolaen@lhv.ee. The contract amendment fee is EUR 30.

Where a loan repayment is not made by the payment date, a reminder will be sent in the form of a letter. Given that a fine for delay will also have to be paid in the event of delayed payment, it is advisable to notify us about any payment difficulties immediately. Together, we will be able to identify the best solution.

Information about our business client services is available on our website at lhv.ee. If you have any questions, do not hesitate to contact us by calling 684 6118 or emailing to mikrolaen@lhv.ee.

No. If the company’s loan application is granted, the company will have to open an account at LHV Pank.

We offer debit cads and credit cards.

A private client can choose between the Partner Debit Card, Private Client’s Debit Card, Football Card or Gold Debit Card. Find a solution that suits you with the help of the debit card comparison table.

We also offer our private clients the Parter Credit Card, Private Client’s Credit Card and Gold Credit Card. Find a solution that suits you with the help of the credit card comparison table.

Our corporate clients can choose between a corporate client’s debit card or credit card.

All the bank cards of LHV have contactless capacity.

LHV bank cards can be applied for by:

• all customers of LHV, and
• by users who have completed an application to register as a client.

The application for a bank card can be submitted via the LHV homepage, Internet bank or in a customer office.

The additional Partner Bank Card, which is offered in cooperation with Tallinna Kaubamaja Group, can be applied for at the information desks in the Tallinn and Tartu Kaubamaja stores and Selver supermarkets. You can pick up the card from the information desk in Tallinn or Tartu Kaubamaja stores, or from an LHV office; whichever suits you best.

LHV clients can order the bank card to be sent to their home address by post.

The card will arrive at the customer office in about five banking days. Sending the card by post may take a little longer (depending on the services of Eesti Post), but will be delivered to your home within a week.

As a private customer you can get an overview of possible expenses from the comparison table of private customer bank cards, and as a business customer you should look at the comparison table of business customer bank cards. We also invite you to look at LHV Bank’s price list .

All LHV bank cards allow Internet payments. The security code required for Internet purchases is the 3-digit number on the back of your card next to the signature line.

You can pay with the card online if “Online purchases” are allowed with the card agreement. You can view and change the options of your card in the Mobile bank and in the Internet bank under the menu item “Everyday banking” -> “Bank cards” -> “Card data”.

You can set daily and monthly limits for transactions that you perform with your bank card (i.e. cash withdrawal, card payments and Internet purchases) in your Internet bank and in Mobile bank.

In the interest of security, we advise you to keep the card use limits as low as possible. Keep in mind your actual money needs. As an option, you can restrict any user rights that you do not need yourself.

When you use a bank card, situations may arise where your transaction on-site or online does not produce the desired result. Such instances, and tips on how to deal with them, are outlined below.

Card payments or purchases online

• Your account statement shows transactions not completed by you.
• Your account has been charged for the purchase twice.
• You have not received the goods ordered.
• The goods ordered are defective or do not match their description.
• You have not been provided with a refund for the goods returned or the cancelled service.
• You have paid, but no service has been provided.

ATM transactions

• Your account statement shows a transaction not completed by you.
• The ATM did not dispense cash, but your account has been debited with the amount.
• You deposited cash, but it has not reached your account.

In such instances, you are advised to always phone our customer support at 6 800 400, so that a customer service attendant can help you to decide how to proceed.

If you notice transactions on your account statement that have not been completed by you, also ask for your card to be closed immediately. If operations with your account have been completed incorrectly, you are entitled to contest the card transaction.

You are entitled to contest a card transaction with the bank within 13 months from when the transaction is completed, if the transaction was not completed by you or a person authorised by you. In other instances, contact the merchant or service provider directly if a problem occurs. If you are unable to solve the issue in this manner, contest the card transaction with the bank within 1 month from the date of the problematic transaction.

Our customer representative will e-mail you a form for contesting the transaction, although you can also complete one at the nearest LHV customer office.

A contactless payment is a payment made using a bank card that you only need to wave above a payment terminal, without entering the PIN code. In Estonia, contactless payments can be used for purchases of up to €25. Contactless payments are made using contactless technology (near-field communication, NFC), which has already found wide-spread use around the world.

The bank card with contactless capability can be used like a regular card, but purchases up to €25 can be paid for by simply waving the card. Card terminals supporting contactless payments can be identified by the sign . To make a contactless payment, you simply need to wave the card near the terminal and the transaction has been concluded. The payment terminal will also display instructions and information about whether the payment was successful.

Estonian banks and vendors will adopt the contactless payment option gradually: compatible payment terminals are being added weekly. These can be identified by the sign .

Contactless payments can be made if it has been enabled for the card and the card’s daily and monthly limit is sufficient. There is also a maximum limit set for contactless transactions in the payment terminals. Each country where contactless payments can be used has set their own limit for transactions, which differs by country. In Estonia, it is €25. International contactless payment limits can be found here. In case the purchase amount exceeds the transaction limit, you must enter your PIN-code. Depending on the payment terminal, you may also need to insert your card in the terminal.

Yes, all the operations can be carried out like before. The only difference is that the contactless payment option has been added to the card to make paying for smaller purchases faster and more convenient. For all purchases exceeding €25, in Estonia you still need to insert the card into the payment terminal and verify the payment with your PIN code.

Each contactless payment transaction is protected with a unique cryptogram. This ensures that a transaction is concluded only when the vendor has initiated it and the card is in the immediate vicinity of the terminal (up to 2 cm). Contactless payment limits can be set and, if desired, disabled in the Internet or Mobile Bank.

In case of loss or theft, block the card in LHV’s Mobile Bank immediately or contact LHV’s client support to have the card closed. You can also disable the contactless payment capability in the Mobile and Internet Bank or set small limits for both the daily and monthly payments.

Yes, you can view and change the options of your card in the Mobile Bank or in the Internet bank under the menu item “Everyday banking” -> “Bank cards” -> “Card data”. We also advise you to keep the limits as small as possible.

All of LHV’s new cards will have contactless capability. To apply for the card, go to: How can I become a holder of an LHV bank card?".

With an LHV bank card you can withdraw cash for free from LHV ATMs. For larger amounts (from EUR 10,000) see the pricelist.

The location of LHV’s ATMs can be found on our web page. The ATM located at LHV’s Tallinn and Tartu office can be used 24/7.

In case of withdrawals from the ATMs of other banks in Estonia and European Economic Area countries, a withdrawal fee of EUR 1 applies. From other ATMs in another foreign country 2 EUR + 2.5% of the amount.

Cash withdrawals from credit account, the fee 2 EUR + 2.5% of the amount applies.

You can deposit cash in LHV ATMs. The location of LHV’s ATMs can be found on our web page. The ATM located at LHV’s Tallinn and Tartu office can be used 24/7.

No cash operations are performed in the offices of LHV.

You can apply for the credit limit in the Internet bank, by phone or in a customer office. To submit an application in the Internet bank, choose “Everyday banking” -> “Bank cards” -> “Card data” -> “Apply for credit”.

You will receive a reply to your credit limit application within five working days.

Interest must be paid for the used credit limit in accordance with the interest rate set forth in the agreement (amount of interest as a percentage per year). Interest shall be calculated on the basis of the actual number of days in a month and a 360-day year. Interest starts running when the interest-free period ends.

The payment date is the 10th day of each month. On that day, all the interest that has accumulated for the credit limit used until the end of the preceding month will be debited from your LHV current account.

See also: Examples of annual percentage rate of charge for cards

The automatic repayment of the credit limit is the amount that you have chosen for the repayment of credit to the bank per month. For an LHV bank card that has a credit limit (e.g. Partner Bank Card, Private Customer Card, LHV Credit Card, Business Customer Credit Card) you can choose an automatic monthly payment in the amount of 0-100% of the credit limit. You can change the size of the repayment (0-100%) in the Internet bank whenever you want.

If you choose a 100% repayment, you can use the card interest-free as a daily means of payment.

If you choose a 0% repayment, you can repay the used limit in amounts and on times of your own choosing.

In case there is not enough money for the automatic repayment on your current account on the 10th day of the month, the existing amount on the account will be deducted. If you wish, you can transfer the missing amount to your credit account on your own. The missing part of the repayment will start to collect interest on the credit account.

The annual percentage rate of a Credit Card is 15.42% per annum on the following example conditions: credit limit € 1,000, interest rate 18% per annum (fixed), interest-free period 35 days, repayment sum of €1,081, assuming that the credit is used immediately, in its full amount, and is returned in the course of one year in equal monthly instalments.

The annual percentage rate of a Private Customer Card is 23.11% per annum on the following example conditions: credit limit € 500, interest rate 18% per annum (fixed), monthly fee of the card € 1, interest-free period 12 days, repayment sum of € 553, assuming that the limit is used immediately, in its full amount, and is returned in the course of one year in equal monthly instalments.

The annual percentage rate of a Partner Credit Card is 15.33% per annum on the following example conditions: credit limit € 300, interest rate 18% per annum (fixed), interest-free period 36 days, repayment sum of € 324, assuming that the credit is used immediately, in its full amount, and is returned in the course of one year in equal monthly instalments. The Partner Credit Card is presented by AS LHV Pank in cooperation with Tallinna Kaubamaja AS.

The annual percentage rate of a Partner Bank Card is 25.67% per annum on the following example conditions: credit limit € 300, interest rate 18% per annum (fixed), monthly fee of the card € 1, interest-free period 19 days, repayment sum of € 336, assuming that the limit is used immediately, in its full amount, and is returned in the course of one year in equal monthly instalments. The Partner Bank Card is presented by AS LHV Pank in cooperation with Tallinna Kaubamaja AS.

The annual percentage rate of a Gold Card is 15.09% per annum on the following example conditions: credit limit € 2,000, interest rate 18% per annum (fixed), interest-free period 40 days, repayment sum of € 2,163, assuming that the credit limit is used immediately, in its full amount, and is returned in the course of one year in equal monthly instalments.

To use a bank card safely, pay attention to the following.

• When you are paying for a purchase with the card in a shop or for a service, be sure to check that the amount displayed on the payment terminal is correct before you confirm the payment. When entering your PIN, take care that it is not visible to other people; if necessary, cover the keypad with your free hand.
• When you are using the card for Internet purchases, do not enter your card number or its security code on any web page that does not seem trustworthy.
  • Before making the purchase, check the background of the seller.
  • Avoid using public computers for online purchases.
  • Do not share your bank card numbers with anyone over fax, mail or e-mail.
  • You can block or allow online purchases with your card at any time in LHV Internet bank. We advise you to give the permission for a payment immediately before a purchase, and block payments again as soon as the transaction has been completed.
  • To protect yourself from the damages caused by possible card fraud we advise you to keep daily and monthly payment limits as low as possible.
• our bank card is your electronic money – keep it as carefully as you would keep your cash. Only you are permitted to use the card. Never give it to anyone else. Learn your PIN by heart. Do not carry your PIN or keep it together with the bank card.
• Should you lose your card, inform LHV Bank immediately and our customer representative will close the card. If you have lost the card, do not use the temporary card blocking option in the Internet bank.

Should your bank card be lost or stolen, block it immediately in the Internet Bank or Mobile Bank. If you happen to find your card, and are convinced that no one else has had access to it in the meantime, you can reactivate the card via the Internet Bank or Mobile Bank.

• If you are unable to find your card, or are unable to block it on your own, please let our client service know by telephoning +372 680 0400.
• If you card is lost or stolen while abroad, call MasterCard Global Services at 001 636 722 7111.
• Via MasterCard Global Services it is possible to order an emergency replacement card or cash. These will be delivered to you within three working days, although the precise date of arrival will be given to you by the customer service representative. When using a card or cash sent as emergency assistance, you will need to pay their cost of issuing
  (a maximum of EUR 150).

If you discover transactions on your bank card statement which you have not, to your knowledge, made, immediately contact LHV Bank. We will check the transactions and contest wrong transactions, if necessary.

You can change the PIN of your LHV bank card in LHV ATMs. The location of LHV’s ATMs can be found on our web page. The ATM located at LHV’s Tallinn and Tartu office can be used 24/7.

If your PIN has been locked, please contact our customer support at info@lhv.ee or +372 6 800 400.

As of 1 January 2018, the general basic exemption of EUR 6000 per year or EUR 500 per month is applied to all income and consequently, the additional basic exemption on pensions and incapacity for work allowances are not calculated.

In 2018:
- if the annual income is up to EUR 14 400, the basic exemption is EUR 6000 per year,
- if the annual income increases from EUR 14 400 to EUR 25 200, the basic exemption shall be decreased based on the formula 6000 - 6000 / 10 800 x (amount of income - 14 400),
- if the annual income is more than EUR 25 200, the basic exemption is 0.

Additional information on taxation can be found on the Estonian Tax and Customs Board website.

Disbursements from the III pension pillar can be either untaxed or taxed at a rate of 10% or 20%. Namely, the lower tax rate is another solid reason why it pays to accumulate pension savings in the III pillar. If the annual income falls between EUR 14 400 and 25 200, it should be considered upon taking money out of the III pillar, whether to do it in several years or all at once. The latter depends on whether the annual income changes with time and how. The disbursements should be distributed in a way that the basic exemption minimum rate does not decrease as a result.

The average life expectancy in Estonia is 77.8 years old. Pension age begins at 63 for men and 62.5 for women. In reality, people sometimes retire earlier; the average retirement age being 59.6. Most people who retire before the official retirement age are unemployed, who then receive a proportionally smaller pension.

There are about 400,000 old age pensioners, out of whom 16.4% are working.

While people are now working because they want to, in the future it will be inevitable as the retirement age will be pushed to an even later time. Starting in 2016, both women and men will be able to retire at 63 and from 2026, at 65. According to the estimates of researchers, the retirement age should rise to 69 by 2060, to ensure the functioning of the pension system.

Contributions to the second pension pillar are calculated on the income taxable in Estonia. If you do not have income taxable with social tax, no contributions are made to the second pillar and you will accrue no “debt”. It is not possible to make contributions to the second pillar at your own initiative.

Pension collection is a long process that may cover several decades, depending on the age of the individual. Contributing towards your pension is just like a marathon: it does not matter how fast you were in the first could of hundred metres. With your pension, it is important to follow the long-term rate of return figures, for instance, over a period of 10 years or from the time the pension system was set up. Brief, temporary concessions in yields do not affect the end result much.

As of 1 August 2011, pension contributions can be directed to a new pension fund on an ongoing basis and the money already accumulated can be moved from one fund to another three times each year. When the application to transfer the accumulated funds, i.e., the application to exchange units at the latest:

• on 30 November, the exchange is effected on the workday following 1 January;
• on 31 March, the exchange is effected on the workday following 1 May;
• on 31 July, the exchange is effected on 1 September or the following working day.

No. In previous years, gifts were handed out for enrolment with a pension fund; however, the law now plainly states in black and white that the choice of a pension fund may not be influenced by any benefits. Likewise, the bank must not make loan interest dependable on the choice of the pension fund (subsection 14 (5-1) of the Funded Pensions Act). If this happens, you should stand up for your rights and notify the Financial Supervision Authority about the situation.

The right to use second pillar funds arises when you reach retirement age. Pursuant to law, this money cannot be withdrawn earlier. You can find more information on the retirement age and acquiring the right to receive disbursements from the II pillar on the Pensionikeskus website.

Once you have joined second pillar, you cannot pull out.

You can select and switch the funds similarly to the II pillar pension funds. If you do not yet have the II pillar, you need to first submit a choice application to start saving up for III pillar funds. In this application, you specify the III pillar fund(s) in which you wish to start making contributions. Unlike the II pillar choice application (that directs monthly contributions to just one fund), several funds can be specified in the III pillar choice application. To make contributions to the III pillar, you can set up a standing order in the (internet) bank or make one-off contributions.

You can invest at any suitable moment and just the amount you want to. You can make a single payment or a standing order, which you can cancel if desired.

The state refunds the income tax on the money invested in a III pillar pension fund in March next year. For instance, if you invest EUR 100 before the end of the year to the LHV Täiendav Pensionifond (Supplementary Pension Fund) or to the LHV Pensionifond Indeks Pluss, you shall receive an income tax return of EUR 20 from the state next year in March. To receive an income tax refund, you must mark down the III pillar investment in your income tax declaration.

Income tax shall be returned from an amount that does not exceed 15% of your annual gross income or EUR 6000 per year.

Similarly to the II pillar, the use of the III pillar pension fund services are not limited to one particular bank; the service is provided by account managers who have a relevant status: AS LHV Pank, Swedbank AS, AS SEB Pank, Luminor Bank AS and Coop Pank AS.

The II and III pillar fund units are located on your pension account. You can see the status of your pension account under the heading “My account” in the internet bank of your choice or in the Pension Centre.

You can view the history of your III pillar transactions and applications under the heading “My account” on the Pension Centre’s web site.

The pension account number can be found quickly if you log in to the “My Account” section on the Pension Centre’s web site.

If a III pillar choice application exists, the funds transfer payment order does not need to include the ISIN code of the requested pension fund. The choice application could also include several III pillar funds. In such a case, the amount paid shall be distributed between the selected funds according to the ratios marked on the choice application.

By submitting a III pillar choice application, a pension account shall also be opened in the case you do not yet have a II or a III pillar. The III pillar choice application also needs to be submitted if you want to start collecting in the III pillar. A III pillar choice application with the objective of opening a pension account and identifying yourself, can only be submitted via an account manager in a bank whose client you are (AS LHV Pank, Swedbank AS, AS SEB Pank, Luminor Bank AS and Coop Pank AS).

You should make a bank transfer (payment order) to buy III pillar units. If you want to make regular purchases, it is reasonable to add a standing payment order in the internet bank. You can also transfer money to several funds with one payment order if you have submitted the III pillar choice application. In such a case, an ISIN code will not be added in the payment order’s description.

There are several options to execute a payment order depending on whether you want to identify yourself with your personal identification code or pension account number and whether you want to use the choice application or not. You should always add the pension payment processing code 30101119828 into the payment order’s details field to mark payments to the III pillar. If you want to use the choice application, then you DO NOT NEED to add the fund’s ISIN code into the explanation field.

If you are using your personal identification code to identify yourself, then leave the reference number field blank and write the following information into the explanation field: 1) 30101119828) 2) ISIN code of the desired fund, and 3) your ID code written as "ID: XXXXXXXXXXX". (For example: 30101119828, EE3600010294, ID: Your personal identification code)

If you use your pension account number for the identification process, then add it into the reference number field and include the following in the details: 1) 30101119828 and 2) ISIN code of the desired fund.

The ISIN code of the LHV Täiendav Pensionifond (Supplementary Pension Fund) is EE3600010294 and the ISIN code of the LHV Pensionifond Indeks Pluss is EE3600109419.

Money could be returned for several reasons. Firstly, the amount paid into the fund was smaller than the established minimum amount, which can be found in the fund prospectus. You should be extra careful when using a choice application when making the payment, as this distributes the transferred amount proportionally among the selected funds. Another reason could be that you have just started collecting in the III pillar and have not yet submitted the III pillar choice application. It is compulsory to submit a choice application when you start collecting in the III pillar.

Exchange will be formalised as an application, which you can submit at a branch or under the heading “My account” of the Pension Centre. You can exchange fund units from one III pillar fund to several target funds.

If you want to exchange units between the funds of different fund management companies, you need to take into account that the management company shall be entitled to apply a unit redemption fee and issue fee in the amount established in the pension fund terms and conditions. The fees shall not apply if you exchange from one fund of the management company to another.

You can submit the payment application at a branch or under the heading “My account” of the Pension Centre. You can detail the sales of several different funds on one application. If you sell units of several pension funds at once, take into account that the amount shall be transferred to you if all the sales detailed on the application have been executed and the income tax has been deducted.

You can sell back the shares of LHV Täiendav Pensionifond and LHV Pensionifond Indeks Pluss on any banking day (to submit an application, please contact LHV customer support). The redemption fee for the units of the LHV Täiendav Pensionifond is 1%, the redemption fee for the units of the LHV Pensionifond Indeks Pluss is 0%.

Disbursements (not only profit, but the entire disbursement) shall be taxed with the valid income tax rate (20%).
Disbursements shall be taxed with 10% income tax provided: the shareholder has reached the age of 55, but not within five years before the first acquiring of voluntary pension fund shares; in the case that the shareholder is fully and permanently incapable of work.
Disbursements shall not be taxed, if the amount of money accumulated in the voluntary pension fund is used to conclude a lifetime regularly paid pension agreement (annuity) with an assurance undertaking.

Transfers of assets from insurance to fund or from fund to insurance should be started with an insurance company.

If you wish to formalise succession to II or III pillar fund units, go to a branch of your choice.

Only Estonian tax residents born in 1983 and after can join the II pillar. Non-residents and those born before cannot join the II pillar.

Passively managed pension funds invest in certain index-following funds irrespective of the market situation, and there is no active management of assets in these funds. The composition of assets in a passively managed fund is stable, meaning that such funds do not adapt to changes (unlike funds that have a fund manager. Figuratively speaking, passively managed funds always operate at full throttle. There are bound to be periods where the yield of such funds is highly negative. When the market falls, the fund manager cannot do anything to reduce the risks. The client has a much bigger role when evaluating fund compatibility, whereby such funds are suitable for clients with previous investment experience who can assess the fund risks.

As the passive funds do not have active management, i.e., active addition and reduction of risks according to the market situation, it means that such funds have lower management fees.

We are able to provide the service for such a low fee since LHV’s fund business has reached a critical mass and all the functions related to the administration of funds have been constructed. From this fee, conventional third-party costs as well as LHV’s administrative costs are covered.

It is possible to join LHV’s new passively managed pension funds in all our branches, over the Internet or with the help of LHV’s salesmen. When the application to transfer the accumulated funds, i.e., the application to exchange units at the latest:

• on 30 November, the exchange is effected on the workday following 1 January;
• on 31 March, the exchange is effected on the workday following 1 May;
• on 31 July, the exchange is effected on 1 September or the following working day.

You can use the home furnishing loan to furnish your home or summer cottage, for instance, to buy home appliances or new furniture. It can also be used to buy garden equipment or electronic products.

A home furnishing loan is an unsecured small loan with more favourable conditions due to its intended use. If you have applied for a home furnishing loan, you will sign a small loan contract, which has already been prepared by using the home repair loan conditions.

You can apply for a home furnishing loan, if- your monthly income is at least EUR 250,- you are between 18 and 75 years old,- you are a citizen of the Republic of Estonia, a citizen of the Russian Federation or holder of a grey passport, who holds a residence permit and resides in Estonia.You do not have to have a bank account at LHV to apply for a home furnishing loan.

You only need to submit your bank statement if this is requested by LHV Finance customer support. When submitting a six-month bank statement, choose the appropriate format: - statement digitally certified by the bank (so-called digidoc format) - hard copy printout certified by the bank - statement printed out at a LHV Pank officeIf your bank does not provide printouts in any other form, a PDF file will do as well.E-mail the statement to finance@lhv.ee or drop it off at a LHV Bank office.

Once you have submitted an application, we will assign you a limit valid for 90 days. We will send you an e-mail with the limit decision. Up to this limit, you may enter into a loan contract, which can be signed conveniently without leaving your home in our self-service environment. If you are unable to sign a contract digitally, you may also enter into a contract at any Euronics shop.

We will forward the information about the amount of the first instalment and its payment due date to you by e-mail once a contract has been concluded. The amount of the instalment and the payment due date are also recorded on the payment schedule attached to your contract. Should you be unable to find the information you need, please call our customer support at 680 2700 or send an e-mail to finance@lhv.ee.

We will send you the invoice by e-mail or post every month, five days before the payment due date. If you have also requested an e-invoice, we will send it to the Internet bank of your choice.Pay your instalments into the AS LHV Finance account EE707700771001062897. Indicate the number of your loan contract as the reference number.The most convenient way to make your monthly payments is to use the automatic e-invoice standing order service.You can conclude a standing order agreement via the Internet bank of the same bank where you would like to make your monthly payments.

You do not have to wait for an invoice to arrive to pay an instalment. If you have not received an invoice, look up the exact amount on the payment schedule of your contract. Transfer this amount into the AS LHV Finance account EE707700771001062897.

At the latest, the instalment must be received in the AS LHV Finance account on the payment due date set out in your contract. We therefore advise you to transfer payment before 16.00 on the business day preceding the payment due date, at the latest. This way, you can make sure that the payment will be received by us on time.

For your invoice to be paid automatically, conclude an e-invoice standing order agreement via the Internet bank of the bank where you would like to make your monthly payments. Going forward, you will no longer need to worry whether your invoice has been paid on time. It is important to just make sure that on the payment due date there are sufficient funds available in your bank account for paying the instalment.

Information that may be needed for requesting an e-invoice and concluding a standing order agreement:

• Invoice issuer: AS LHV Finance
• Account number: account from which you wish to make payments
• Customer ID: contract number
• Expiry of subscription: leave this field empty
• Invoice payment: select automatic payments
• Standing order date: date of receipt of invoice
• Limit: leave this field empty

Your home furnishing loan contract is easy to amend. All you have to do is e-mail your request to us at finance@lhv.ee. If needed, you can apply for a grace period or change the payment due date or the amount of the monthly instalment. It costs EUR 10 to amend your contract. This amount will be added to your next invoice. If you repay the entire loan amount early, there will be no service charge.

There is no charge for repaying the entire loan amount early. E-mail your request to us at finance@lhv.ee.

Information is available from our customer support by calling 680 2700 or e-mailing finance@lhv.ee. Customer support operates from 09.00 to 21.00 daily.

You can use the health and beauty loan to pay for various medical services such as dental treatment, laser eye surgery, or aesthetic surgery. The loan may also be used to buy health and beauty products.

The health and beauty loan is an unsecured small loan with more favourable conditions due to its intended use. If you have applied for a health and beauty loan, you will sign a small loan contract, which has already been prepared by using the health and beauty loan conditions.

You can apply for a health and beauty loan, if

• your monthly income is at least EUR 250,
• you are between 18 and 75 years old,
• you are a citizen of the Republic of Estonia, a citizen of the Russian Federation or holder of a grey passport, who holds a residence permit and resides in Estonia.
  You do not have to have a bank account with LHV to apply for the health and beauty loan.

You only need to submit your bank statement if this is requested by LHV Finance customer support. When submitting a six-month bank statement, choose the appropriate format:

• statement digitally certified by the bank (so-called digidoc format)
• hard copy printout certified by the bank
• statement printed out at a LHV Pank office

If your bank does not provide printouts in any other form, a PDF file will do as well.

E-mail the statement to finance@lhv.ee or drop it off at a LHV Bank office.

Once you have submitted an application, we will assign you a limit valid for 90 days. We will send you an e-mail with the limit decision. Up to this limit, you may enter into a loan contract, which can be signed conveniently without leaving your home in our self-service environment. If you are unable to sign a contract digitally, you may also enter into a contract at any Euronics shop.

We will forward the information about the amount of the first instalment and its payment due date to you by e-mail once a contract has been concluded. The amount of the instalment and the payment due date are also recorded on the payment schedule attached to your contract. Should you be unable to find the information you need, please call our customer support at 680 2700 or send an e-mail to finance@lhv.ee.

We will send you the invoice by e-mail or post every month, five days before the payment due date. If you have also requested an e-invoice, we will send it to the Internet bank of your choice.

Pay your instalments into the AS LHV Finance account EE707700771001062897. Indicate the number of your loan contract as the reference number.

The most convenient way to make your monthly payments is to use the automatic e-invoice standing order service.

You can conclude a standing order agreement via the Internet bank of the same bank where you would like to make your monthly payments.

You do not have to wait for an invoice to arrive to pay an instalment. If you have not received an invoice, look up the exact amount on the payment schedule of your contract. Transfer this amount into the AS LHV Finance account EE707700771001062897.

At the latest, the instalment must be received in the AS LHV Finance account on the payment due date set out in your contract. We therefore advise you to transfer payment before 16.00 on the business day preceding the payment due date, at the latest. This way, you can make sure that the payment will be received by us on time.

For your invoice to be paid automatically, conclude an e-invoice standing order agreement via the Internet bank of the bank where you would like to make your monthly payments. Going forward, you will no longer need to worry whether your invoice has been paid on time. It is important to just make sure that on the payment due date there are sufficient funds available in your bank account for paying the instalment.

Information that may be needed for requesting an e-invoice and concluding a standing order agreement:

• Invoice issuer: AS LHV Finance
• Account number: account from which you wish to make payments
• Customer ID: contract number
• Expiry of subscription: leave this field empty
• Invoice payment: select automatic payments
• Standing order date: date of receipt of invoice
• Limit: leave this field empty

Your health and beauty loan contract is easy to amend. All you have to do is e-mail your request to us at finance@lhv.ee. If needed, you can apply for a grace period or change the payment due date or the amount of the monthly instalment. It costs EUR 10 to amend your contract. This amount will be added to your next invoice. If you repay the entire loan amount early, there will be no service charge.

There is no charge for repaying the entire loan amount early. E-mail your request to us at finance@lhv.ee.

Information is available from our customer support by calling 680 2700 or e-mailing finance@lhv.ee. Customer support operates from 09.00 to 21.00 daily.

You must have USD 5,000 or the equivalent amount in euros to open an LHV Trader account. This amount may decrease later without the need to close the account. US stock exchanges have established day trader rules for accounts where the value of suitable collateral is less than USD 25,000. Leverage can no longer be used if the value of the assets in the account drops below USD 2,000.

Real-time market data can be ordered via Trader platform by right clicking at relevant ticker in the trading window and selecting Launch Market Data Subscription Manager. There it is possible to select market and price information sets.

LHV Trader market data prices are displayed at the price list page.

Please read a thorough article (in Estonian) about market data in Financial portal.

If a client concludes 4 or more transactions within the same day (purchase and sale of the same stock, option, bond or single stock future (SSF) within the same trading day), then they qualify as a day trader and in order to continue trading, they must have at least USD 25,000 worth of assets in their account, and a breach of this rule results in transactions being blocked on the account for 90 days. Purchases and sales of the same security within the same day are the only transactions that count, as buying one security and selling another does not qualify as day trading. This restriction does not apply to futures, but does apply to options and short selling.

You have to start by checking for the simplest errors. Check that your Internet connection is working and that you can access other pages. After that, you could reboot your computer (and the modem). The next step you could try is to log on from another computer (all necessary software may not be installed when you buy a new computer). The version of Java installed on your computer may not be compatible with the Trader software.

No. However, you can transfer different currencies from one account to the other (USD, EUR, GBP, CHF, HKD, CAD, AUD, JPY, SEK, RUB, NZD, NOK, HUF, DKK, CZK).

You can enter orders for money transfer at any time, but transfers are made from 9 am to 5 pm on business days. Check the LHV website for information about the exact times when money is transferred on public holidays when foreign markets are open.

You can restore the LHV Trader settings that have been deleted or lost for any other reason. In the trading window of the LHV Trader system, go to File -> Restore Settings -> and select the last trading day which has the settings you want to restore from the menu.

You have to change the settings of your order to trade on the primary and secondary market. Select Pre-settings from the Global Settings menu in LHV Trader and tick the box ‘Permit order activation or fulfilment outside regular trading hours’. You have to tick the box ‘Fulfil outside RTH’ in the order validity menu if you want to permit single orders to be fulfilled on the primary or secondary market.

Cancelling and amendment of orders is usually free of charge. Option and future orders are exceptions, as stock exchanges have often established charges for these. Usually USD 1.5 per order amendment or cancellation is charged.

All of the most common currencies can be converted in the LHV Trader system. All you need to do is enter the symbol of the currency (EUR, USD, SEK) in the empty line on the trading screen, select Cash and the symbol of the other currency. The transaction is completed similarly to securities transactions.

The minimum account for currency trading is USD 2,000 and the maximum leverage rate is 1:50.

LHV Trader allows clients to use leverage or to borrow money with equities as collateral, which can be used to buy new equities. All equities that cost more than one dollar and are traded on the main US stock exchanges (NYSE, AMEX, NASDAQ) can be used as collateral. You can borrow another 10,000 euros if you have 10,000 euros in your account. You can inflate your account to 40,000 euros within the same day, which means that the client's own funds comprise only 25% of the total amount in the account. The share of own funds must be brought back to 50% by the end of the day. You must keep in mind that options and equities of low liquidity are not considered as part of collateral. You must already have collateral in your account when you trade in futures, which reduces the maximum amount you can borrow. You must have at least $2,000 in your account to use leverage and buy short positions.

The scale of leverage can be viewed at the Leverage section of the account page. There are given the leverage multiplier: if it is below one then no leverage is used, if below two the double leverage is used.

Short selling securities allows you to benefit from decreases in security prices. You can short sell equities by concluding a sale transaction for selling equities you don't actually have by borrowing them from your broker. The position can be closed/covered with the completion of the relevant purchase transaction by buying shorted equities back from the market. Short selling is extremely risky, as potential losses are unlimited. Not all equities can be shorted; the best indicator is to add the shortable column in LHV Trader settings. A Green colour indicates that an equity is shortable Dark Green indicates that the equity is shortable if a counterparty is found and Dark Red indicates that the equity is not shortable at the moment The column can be added to the trading window: Settings -> Global Settings -> Trading Window -> Default Settings -> Shortable

The goal of the 2-factor authentication is to avoid possibility that third person may access Trader account using username and password. By activating 2-factor authentication it is not possible to access Trader account by using simply username and password. Instead, it is necessary to use authentication via Handy Trader phone app.

Android

1. Install Handy Trader app from Google Play Store
2. Open the app
3. Select „Register Two-Factor“
4. Select „Continue“
5. Enter Trader username and password, select „Continue“
6. vSelect or enter phone number that will receive text messages
7. Select „Get Activation Code“
8. You will receive a text message to the selected phone number
9. Enter activation code, enter pin code twice
10. Select „Activate“
11. App displays the success message
12. Select „Done“ to exit the activation procedure
13. 2-factor authentication is ready to use.

iOS
Preconditions:

• Device must have either TouchID or FaceID.
• Device iOS version must be 8 or later.
• Device must have either TouchID, FaceID or Passcode enabled. TouchID/FaceID is the recommended choice.

1. Install Handy Trader app from App Store
2. Open the app
3. Enable pop-up notifications by the app
4. Select „Register Two-Factor“
5. Select „Continue“
6. Enter Trader username and password, select „Continue“
7. Select or enter phone number that will receive text messages
8. Select „Get Activation Code“
9. You will receive a text message to the selected phone number
10. Enter activation code
11. Select „Activate“
12. Use selected authentication method (FaceID or TouchID) in order to confirm activation
13. App displays the success message
14. Select „Done“ to exit the activation procedure
15. 2-factor authentication is ready to use.

2-factor authentication can be used via Handy Trader app (Android/iOS). The usage of the 2-factor authentication is for free.

1. Enter username and password at Trader log in window.
2. Device that has Trader app with activated 2-factor authentication displays a pop-up notification to initiate an authication process.
3. Open the notification, enter pin code and and select „Log in“.
4. If the pin code is correct the logging in at Trader is successful.

We can answer this question best if you visit LHV Bank for a free consultation either in our Tallinn office (Tartu mnt. 2) or Tartu office (Ülikooli 2a). We will find the best way to make your money grow if we work together.

Select Buy-Sell Shares in GROWING OF FINANCES if you would like to buy or sell shares. You can enter orders for buying/selling shares 24 hours a day.

Definitions:

• Symbol - abbreviated name of the share. Use the Find Symbol function to search for the abbreviated name.
• Quantity- quantity of the shares you want to buy or sell.
• Order Type - order with reference price, order with market price or stop order. When using an order with reference price or limit order, set the duration of the order.

In LHV it is possible to invest in shares traded on OMX, XETRA, NYSE, NASDAQ and other stock exchanges. We have created a database of all the shares traded by LHV. If you cannot find the share you are looking for in the database then please contact our brokers by calling 6 800 420 or sending an e-mail to info@lhv.ee. Search for traded shares

You can short a limited number of US stocks. The list is constantly changing and even during one day it might happen that a share found in the list cannot actually be sold short Shortable stocks search

Pre-market trading begins with LHV 5h30m earlier than regular trading (generally US pre-market starts at 11:00 and regular trading at 16:30). You can use only day limit orders on the pre-market. Pre-market orders will be active until the end of regular trading and after that they will be cancelled. Those orders will not participate in after-market trading.

Pre-market trading involves a higher risk than regular trading. Please read about additional risks.

When buying funds you have to know whether this fund is tradable or not.

An exchange-traded fund (ETF) is an investment fund traded on stock exchanges, much like stocks. To trade it, you must go to the Securities buy-sell section.

If You want to buy or sell mutual funds go to GROWING OF FINANCES menu and select Fund units buy/sell. Fund Manager will calculate the price for your fund trade on the evening of your trade date therefore the exact trade price will be inserted into your Internet Bank on the next banking day.

If you want to buy or sell options then go to GROWING OF FINANCES menu and select Options buy/sell or choose the option you want to sell under the Summary statement and click press sell.

The second way to end an option is to exercise it. In order to exercise an option select exercise next to the option you want to exercise or go to Option exercise under GROWING OF FINANCES.

Market orders are used when certainty of execution is a priority over price of execution. This order type does not allow any control over the price received and your order will receive a price once it is executed. The order will be executed in full and you can access it under Pending transactions. An order which is submitted less than one hour before the market close may be executed on the next trading day. Once the order is executed, it is visible under Securities transactions.

N.B. The execution of a market order differs slightly on Baltic exchanges. In order to execute the order, 10% more money is reserved and the largest possible amount will be executed at the best possible price. The remaining part of the order will be cancelled regardless of the fact that it would have been possible to continue the execution with a less favorable price.

Stop Loss (maximum loss) is designed to limit an investor's loss on a security position, once the set level is reached, the security will be sold. N.B. When the specified stop price is reached, the stop order is entered as a market order. This means the trade will be executed, but not necessarily at or near the stop price. A stop loss order can be used when trading US shares and options.

Limit orders are used when you wish to buy a security for less, or sell for more, than the market price. The order might, however, never be fully executed, if the market price does not match the limit order price. N.B. A buy limit order can only be below the market price and a sell limit order above the market price, otherwise the orders are executed at market price. If it has not been possible to execute the order during the set timeframe, the order will be automatically cancelled and the money will be transferred back to your account in the currency the order was supposed to be settled in.

An Baltic securities account is an account opened with the Estonian Central Securities Depository for holding Baltic securities.

You can view your Baltic securities account number by selecting INFORMATION AND SETTINGS, then Contracts.

You can trade during regular trading hours. If exchanges are closed your order will be processed at the beginning of the next trading session. You can check trading hours here: www.worldtimezone.com

Good ’til cancelled order is valid for one quarter. In the beginning of each quarter all orders which have not been filled and are older than one quarter will be cancelled.

Currency is converted automatically at the moment a limit order is entered and when it expires or is cancelled, the money is repaid in the currency in which the order was entered, as it is not automatically converted back to the initial currency.

The money settles in the account in one to six days after you have sold the securities, depending on the exact fund or the market the securities are traded on. Detailed information can be found here. After the stated time has passed, the money can be transferred from the account. Before the settlement the money can only be used to buy new securities.

(1) T - Trade date

Account position and balance are different views of the account. Account position is the default view of a portfolio.

Account position means that a price has been given to purchased securities and their status is ‘Pending', but they are not in your account yet. You can sell the shares that are in your position, but you have to wait until the actual transaction is completed before you can transfer money from the account. The transaction is usually completed on day T+2 if you entered the share order on day T.

Click on account balance in the Portfolio overview and you will see all of your assets that have been settled, i.e. 3 days have passed from a share transaction and 1 day has passed from an option transaction. Account balance is particularly important when you want to transfer money, as you can see when the money (or securities) was received in the account. LHV allows its clients to immediately perform a new transaction with the money raised from the sale of shares (otherwise you would have to wait for T+2 days before you can perform a new transaction), which means that keeping an eye on the account position is more important when trading.

You can see pending orders by selecting GROWING OF FINANCES and Pending orders. Pending orders can also be cancelled there by pressing the cancel button next to the corresponding order.

There are three ways to transfer securities to your account in LHV Bank:

• • By changing your account manager
• • As a free of payment transfer (FOP)
• • As a delivery versus payment (DVP).

The easiest way is to make a free of payment transfer: start an order in the Internet Bank by entering the security’s name (or its ISIN), its quantity and the price you wish to use for the transfer. Then enter the name, securities account number and account manager of the counterparty.

Please note: Make sure you send the transfer order also to the bank that is the counterparty's account manager when you transfer securities without payment. The transaction order must be identical to the counterparty's transaction.

Please visit our office or contact our client support if you would like to change your account manager or make a delivery versus payment.

The maximum amount depends on the market value of the collateral held in your account and the general limits determined by LHV Bank. At the moment, you can borrow up to 100,000 (one hundred thousand) euros, or its equivalent in a foreign currency, through our Internet Bank without LHV Bank’s additional approval.

The value of the collateral is calculated by multiplying the market value of securities and currency held in your account by the collateral rate. View the list here.

The sufficiency of the collateral can be observed under Summary statement at ASSETS AND LIABILITIES.

Margin is repaid automatically. Every amount received in your account reduces the amount of margin used whilst margin always remains available to you to the extent of the available own funds. If you used the margin in one currency and transferred another currency to your account, you have to convert the currency yourself in order to repay the margin, as there is no automatic conversion. You have to pay interest only for the days when you used the margin.

Interest is withdrawn from your account on the 5th day of every month.

When you want to buy or sell bonds, select “Bonds buy/sell” under INVESTING, then choose the desired bond from the drop-down menu, enter the amount, price and the term of validity of the order.

When entering the price it is important to note that clean price is used. Clean price means that in the transaction the accrued interest is added to it and the final market price is the sum of the clean price and the accrued interest.

Clean price + accrued interest = dirty price

Clean price is the price of a bond without the accrued interest.
Dirty price is the price of a bond with the accrued interest.
Accrued interest is the interest accumulated in the period since the bond’s last interest payment.

When submitting the order, first the clean price is reserved on the account along with the transaction fee. When the order is executed, then the dirty price, which includes the accrued interest and transaction fee, is entered for the order.

Starting from 1 July 2016, it will no longer be possible to make external payments in USD through LHV Pank. The change will not affect securities trading and investing. You will be able to buy or sell securities listed in US dollars as usual; dividends will continue to be deposited into your account in USD. There will be no changes in currency exchange.

There is no constraint on the purpose of a consumer loan. You decide what to use the available funds for. A small loan suits perfectly, for instance, for travelling, payment of costs incurred by travelling, studies, or entrepreneurship, purchase of various products and services, and for unexpected costs.

As a private person, you can apply for a consumer loan if

• your monthly income is at least EUR 250
• you are aged 18 to 75
• you are a citizen of the Republic of Estonia, a citizen of the Russian Federation or holder of a grey passport, who holds a residence permit and resides in Estonia

You do not have to have a bank account at LHV to be able to apply for a consumer loan.

You only need to submit your account statement if this is requested by LHV Finance customer support. When you submit a six month account statement, you yourself choose the appropriate format:

• statement digitally certified by the bank (so-called digidoc format)
• hard copy printout certified by the bank
• statement printed out at an LHV Bank office

If your bank does not provide printouts in any other form, a PDF file will do as well.

E-mail the statement to finance@lhv.ee or drop it off at an LHV Bank office.

Once you have submitted the application, we will assign you a limit valid for 90 days. We shall send you an e-mail with the limit decision. Up to this limit, you can conclude one or several small loan contracts. You can conclude a contract conveniently without leaving home, through our self-service](/coflink/auth/login). If you are unable to sign a contract digitally, you can also conclude a contract at any Euronics shop.

We will forward the information about the amount of the first instalment and its due date to you by e-mail once a contract has been concluded. The amount of the instalment and the payment due date are also recorded on the payment schedule attached to your contract. Should you be unable to find the information you need, please call our customer support at 680 2700 or send an e-mail to finance@lhv.ee.

We will send you the invoice by e-mail or post every month, five days before the payment due date. If you have also requested an e-invoice, we will send it to the Internet bank of your choice.

Pay your instalments into the AS LHV Finance account EE707700771001062897. Indicate the number of your consumer loan contract as the reference number.

The most convenient way to make your monthly payments is to use the automatic e-invoice standing order service. You can conclude a standing order agreement via the Internet bank of the same bank where you would like to make your monthly payments.

You do not have to wait for an invoice to arrive to pay an instalment. If you have not received an invoice, look up the exact amount on the payment schedule of your contract. Transfer this amount into the AS LHV Finance account EE707700771001062897.

At the latest, the instalment must be received in the AS LHV Finance account on the payment due date set out in your contract. We therefore advise you to transfer payment before 16.00 on the business day preceding the payment due date, at the latest. This way, you can make sure that the payment will be received by us on time.

For your invoice to be paid automatically, conclude an e-invoice standing order agreement via the Internet bank of the bank where you would like to make your monthly payments. Going forward, you will no longer need to worry whether your invoice has been paid on time. It is important to just make sure that on the payment due date there are sufficient funds available in your bank account for paying the instalment.

Information that may be needed for requesting an e-invoice and concluding a standing order agreement:

• Invoice issued by: AS LHV Finance
• Account number: account from which you wish to make payments
• Customer ID: agreement number
• Expiry of order: leave this field blank
• Invoice payment: select automatic payments
• Standing order date: date of receipt of invoice
• Limit: leave this field blank

Your consumer loan contract is easy to amend. All you have to do is e-mail your request to us at finance@lhv.ee. If needed, you can apply for a grace period or change the payment due date or the amount of the monthly instalment. It costs EUR 10 to amend your contract. This amount will be added to your next invoice. If you repay the entire consumer loan amount early, there will be no service charge.

There is no charge for repaying the entire consumer loan amount early. E-mail your request to us at finance@lhv.ee.

Information is available from our customer support by calling 680 2700 or e-mailing finance@lhv.ee. Customer support operates from 09.00 to 21.00 daily.

You can become a customer of LHV anywhere in Estonia. We are cooperating with our trusted partners, Selver and Euronics, so that you don’t necessarily need to visit the bank offices in Tallinn or Tartu.

To become a customer, do the following:

• Fill in the Application for Opening an Account on the website of LHV and enter your contact details.
• Bring along your identity document and visit a Euronics store or the information desk of a Selver, where you can have yourself identified. Find a suitable location
• After that, the bank will contact you and send you the client agreement for digital signing. To do so, you will need a valid ID-card with passwords and a card reader or a Mobiil-ID application.
• Send the signed agreement back to the bank and you can start settling your transactions.
• You can order the LHV bank card online and we will deliver it to your home by post. Read more

Should you wish, you can sign the client agreement at our office in Tallinn, at Tartu mnt 2 (City Plaza), or in Tartu, at Ülikooli 2a. Should you wish to save time when visiting the office, we recommend you fill in the customer registration form beforehand. Please remember to bring your identity document to the office (ID-card, passport, residence permit or Estonian driving licence).

Should you wish, you can sign the client agreement with the sales representatives of LHV as well, at various shopping centres. For more information, contact our customer support at (+372) 6 800 400.

In Tallinn, our office is located in the city centre, in the City Plaza office building, at Tartu mnt 2.

In Tartu, our office is located in the immediate vicinity of the Tasku Centre and the bus station, at Ülikooli 2a.

When coming by car, you can conveniently park right in front of the office:

• in front of the Tallinn office, there are designated spaces for our customers in Europark, with 30 minutes of free parking time.

If you want to open an account for your child, come to our office. Please remember to bring your child’s birth certificate and your own identity document. From the age of 7 and above, the child’s identity document is also required to open the account.

You can obtain your account statement from the LHV Internet Bank. After entering, select “Assets and Liabilities” -> “Account Statement” from the menu on the left.
Select the account and the period for which you need the account statement. Then, press the button “Update Statement” and save the statement in BDOC format.

To change your contact details, enter the LHV Internet Bank. Select “Data” under “Information and settings” on the left and make the changes.

To order the magazine “Investeeri”, enter the Internet Bank. Select “Data” under “Information and settings” on the left and make the changes. As a rule, we publish the magazine 3-4 times a year and will deliver it to your home by post.

We are a non-cash bank, so you cannot make any cash transactions at our offices.

With an LHV bank card you can withdraw cash from any ATM, whether in Estonia or abroad. Read more

You can deposit cash into your bank account via LHV’s ATMs. Read more

We offer business loans and overdraft facility to companies, and private loans and consumer loans secured by real estate to private persons. In addition, both companies and private persons can take a loan secured by securities. With the help of LHV leasing, you can purchase a vehicle you need, as well as heavy equipment and other devices. To make a purchase of any size, you can use the hire-purchase option or apply for a credit card.

If interested read more

For more information, call our customer support at (+372) 6 800 400 or write to info@lhv.ee

The most comprehensive overview of the status of your LHV pension funds is available in the LHV Internet Bank. Enter the Internet Bank

You can also view the status of your LHV pension funds at any other Internet Bank that you use on a daily basis.

To exchange currency, enter the Internet Bank and select “Currency exchange” under “Everyday banking” on the left. Then, determine the

• source currency, i.e. the currency you are using at the moment and that you wish to exchange with another currency:

• target currency, i.e. the currency you wish to obtain as a result of the exchange.

In the account view, we use the exchange rate of the European Central Bank.

In currency exchange, we use the current market rate (purchase or sales rate, respectively) which is available in our Financial Portal: select “Markets and prices” and then “Currencies”.

To opt out of your subscription to the market review or the magazine, enter the Internet Bank. Choose “Data” from the subdivision “Information and settings” on the left and make the desired changes.

To cancel the service, visit the client office or send your request to info@lhv.ee

After cancelling the service, you can use the Baltic Analysis service until the end of the current month, as we apply the service charge for the entire month. The last service charge is shown on the invoice prepared on the 15th day of the following month.

To close your account, visit the client office or send your request to info@lhv.ee.

An e-invoice is an electronic invoice sent to the Internet bank, replacing a paper invoice. You can order e-invoices from your service provider who provides their clients with such an option.

If you have ordered an e-invoice, we shall prepare a pre-filled payment order according to the e-invoice, which you can review and confirm for payment in LHV Internet bank.

The e-invoice standing order service allows you to pay invoices automatically. You only need to order the e-invoice and set up the automatic payment. The standing order service is convenient because it does not require separate approval of regular invoices.

Concluding an e-invoice standing order agreement and standing payments are free of charge for you at LHV.

You can choose the day on which the e-invoice arrives at the bank as the payment date for the e-invoice, or the payment due date for the e-invoice as established by the company who issued the e-invoice. Some companies provide the possibility to choose a date from their suggested range as the payment date for an e-invoice.

This service is free of charge for LHV clients. We shall not charge you for paying the invoices either.

The easiest way to order an e-invoice is via the Internet bank. To do so, choose Everyday banking → E-invoices → Order new.

You can confirm the pre-filled payment order by clicking „Pay“on your e-invoice post-it note in Internet bank. Upon paying the invoice, it is possible to immediately conclude an e-invoice standing order agreement. The concluded e-invoice standing order agreement shall become valid from the next incoming invoice.

It is possible to conclude an e-invoice standing order agreement immediately when processing the e-invoice order. To do so, in the Internet bank choose Everyday banking → E-invoices → Order new.

If the e-invoice order has been processed, then in the Internet bank choose an e-invoice, for which you want to conclude a standing order agreement, from the menu of e-invoices. To do so, choose Everyday banking → E-invoices → Choose e-invoice → Order details and changing → Invoice payment → Change.

The concluded e-invoice standing order agreement shall become valid from the next incoming invoice.

In the Internet bank choose an e-invoice, for which you want to change the standing order agreement, from the menu of e-invoices: Everyday banking → E-invoices → Choose e-invoice → Order details and changing → Invoice payment → Change.

The changes to the e-invoice standing order agreement shall become valid from the next incoming invoice.

If you terminate an e-invoice standing order agreement but an e-invoice has already come in, then termination does not apply to this invoice and it shall be automatically paid by the bank.

You can cancel the automatic payment. Here you will find an explanation how to do that.

If the issuer of the e-invoice permits the cancelling of the e-invoice order in the bank, then in the Internet bank choose the e-invoice, the order of which you wish to cancel, from the menu of e-invoices. Everyday banking → E-invoices → Choose e-invoice → Order details and changing → Cancel.

If the issuer of the e-invoice does not permit the cancelling of the e-invoice order in the bank, contact the issuer.

If you did not order the e-invoice but only pay it, only the person who has an agreement with the service provider can cancel the e-invoice order.

Please inform the service provider issuing the e-invoice about the problem.

If there are insufficient funds in your account on your chosen payment date for paying the e-invoice, the bank shall try to pay the e-invoice until the payment date shown on the e-invoice.

If there are insufficient funds on the account on the e-invoice payment date, the payment shall not be executed. In this case, you need to pay the invoice manually.

If you have entered an e-invoice standing order agreement for which you have also set a separate limit, the e-invoice was not paid due to the limit being too low.

Check the limit for e-invoice standing order agreements in your Internet bank: Everyday banking → E-invoices → Choose e-invoice → Order details and changing → Invoice payment → Limit.

If you have concluded an e-invoice standing order agreement, then partial payment of the e-invoice is not possible at LHV.

Without an e-invoice standing order agreement partial payment of the e-invoice is possible. When paying in this way, remember that many services shall not be extended before the invoice has been fully paid (e.g. newspaper order, sports club’s monthly pass, insurance agreement, etc.).

You do not have to settle the e-invoice at the bank, since an e-invoice is not an obligation towards the bank. An e-invoice is an obligation towards the company that issued it. If the e-invoice was not paid at the bank, you must ensure that you will not remain in arrears towards the company that issued the e-invoice.

If you have concluded an e-invoice with standing order agreement which is related to the e-invoice, and you wish the bank not to settle the e-invoice automatically this time, you will have to cancel the payment prepared by the bank. You can conveniently do so yourself in the Internet bank: Everyday banking -> Payments -> Pending Payments -> Select the payment you want to cancel -> Cancel selected -> Cancel payment.

If you have concluded an e-invoice with standing order agreement which is related to the e-invoice and in the future you wish to pay the e-invoices manually, end automatic payment of the e-invoice. You can do this conveniently in your Internet bank: Everyday banking -> E-invoices ->Choose e-invoice -> Order details and changing -> Invoice payment -> Change -> Choose “I make my own payments” -> Confirm.

Before preparing the e-invoice order at the bank, forward the information of the actual remitter to the company issuing the e-invoice. In the future, the company will send the e-invoice to the actual remitter; however, without a detailed description of the product bought. The company shall send you an e-invoice that you cannot pay, but on which you can see the list of purchased services.

To distinguish between e-invoices ordered from the same company, you can conveniently add an order name to all e-invoices in the Internet bank. For example, you can specify in the name of the e-invoices whether this is your home or car insurance, or life insurance.

You may enter the name of the order immediately when concluding the e-invoice agreement; however, this is not mandatory. The names of orders can be changed or added at any time in the Internet bank.

If the payment date selected in the standing order agreement (for example, the 18th day) is later than the payment due date of the e-invoice (for example the 10th day), your e-invoice will be settled automatically on the payment due date (on the 10th day).

The table below describes the process of paying e-invoices with different payment dates and payment due dates.

If the e-invoice is paid after the payment due date, please consider that the company who issued the e-invoice will calculate a fine for delay.

You can use the car loan for purchasing or repairing different vehicles. This includes passenger cars, motorbikes, ATV-s as well as watercraft.

The vehicle can be registered in your name right from the start. Please remember to send a copy or a photo of your vehicle’s registration certificate to finance@lhv.ee after signing the car loan contract.

A car loan is an unsecured small loan with more favourable conditions due to its intended use. If you have applied for a car loan, you will sign a small loan contract, which has already been prepared by using the car loan conditions.

As a private person, you can apply for a car loan if

• your monthly income is at least EUR 250
• you are aged 18 to 75
• you are a citizen of the Republic of Estonia, a citizen of the Russian Federation or holder of a grey passport, who holds a residence permit and resides in Estonia.

You do not have to have a bank account at LHV to be able to apply for a car loan.

You only need to submit your account statement if this is requested by LHV Finance customer support. When you submit a six month account statement, you yourself choose the appropriate format:

• statement digitally certified by the bank (so-called digidoc format)
• hard copy printout certified by the bank
• statement printed out at an LHV Bank office

If your bank does not provide printouts in any other form, a PDF file will do as well.

E-mail the statement to finance@lhv.ee or drop it off at an LHV Bank office.

Once you have submitted the application, we will assign you a limit valid for 90 days. We shall send you an e-mail with the limit decision. Up to this limit, you can conclude one or several small loan contracts. You can conclude a contract conveniently without leaving home, through our self-service](/coflink/auth/login). If you are unable to sign a contract digitally, you can also conclude a contract at any Euronics shop.

We will forward the information about the amount of the first instalment and its due date to you by e-mail once a contract has been concluded. The amount of the instalment and the payment due date are also recorded on the payment schedule attached to your contract. Should you be unable to find the information you need, please call our customer support at 680 2700 or send an e-mail to finance@lhv.ee.

We will send you the invoice by e-mail or post every month, five days before the payment due date. If you have also requested an e-invoice, we will send it to the Internet bank of your choice.

Pay your instalments into the AS LHV Finance account EE707700771001062897. Indicate the number of your car loan contract as the reference number.

The most convenient way to make your monthly payments is to use the automatic e-invoice standing order service. You can conclude a standing order agreement via the Internet bank of the same bank where you would like to make your monthly payments.

You do not have to wait for an invoice to arrive to pay an instalment. If you have not received an invoice, look up the exact amount on the payment schedule of your contract. Transfer this amount into the AS LHV Finance account EE707700771001062897.

At the latest, the instalment must be received in the AS LHV Finance account on the payment due date set out in your contract. We therefore advise you to transfer payment before 16.00 on the business day preceding the payment due date, at the latest. This way, you can make sure that the payment will be received by us on time.

For your invoice to be paid automatically, conclude an e-invoice standing order agreement via the Internet bank of the bank where you would like to make your monthly payments. Going forward, you will no longer need to worry whether your invoice has been paid on time. It is important to just make sure that on the payment due date there are sufficient funds available in your bank account for paying the instalment.

Information that may be needed for requesting an e-invoice and concluding a standing order agreement:

• Invoice issued by: AS LHV Finance
• Account number: account from which you wish to make payments
• Customer ID: agreement number
• Expiry of order: leave this field blank
• Invoice payment: select automatic payments
• Standing order date: date of receipt of invoice
• Limit: leave this field blank

Your car loan contract is easy to amend. All you have to do is e-mail your request to us at finance@lhv.ee. If needed, you can apply for a grace period or change the payment due date or the amount of the monthly instalment. It costs EUR 10 to amend your contract. This amount will be added to your next invoice. If you repay the entire car loan amount early, there will be no service charge.

There is no charge for repaying the entire car loan amount early. E-mail your request to us at finance@lhv.ee.

Information is available from our customer support by calling 680 2700 or e-mailing finance@lhv.ee. Customer support operates from 09.00 to 21.00 daily.

The home repair loan can be used for fixing up your home or summer house or, for instance, buying property.

A home repair loan is an unsecured small loan with more favourable conditions due to its intended use. If you have applied for a home repair loan, you will sign a small loan contract, which has already been prepared by using the home repair loan conditions.

As a private person, you can apply for a home repair loan if

• your monthly income is at least EUR 250
• you are aged 18 to 75
• you are a citizen of the Republic of Estonia, a citizen of the Russian Federation or holder of a grey passport, who holds a residence permit and resides in Estonia

You do not have to have a bank account at LHV to be able to apply for a home repair loan.

You only need to submit your account statement if this is requested by LHV Finance customer support. When you submit a six month account statement, you yourself choose the appropriate format:

• statement digitally certified by the bank (so-called digidoc format)
• hard copy printout certified by the bank
• statement printed out at an LHV Bank office

If your bank does not provide printouts in any other form, a PDF file will do as well.

E-mail the statement to finance@lhv.ee or drop it off at an LHV Bank office.

Once you have submitted the application, we will assign you a limit valid for 90 days. We shall send you an e-mail with the limit decision. Up to this limit, you can conclude one or several small loan contracts. You can conclude a contract conveniently without leaving home, through our self-service](/coflink/auth/login). If you are unable to sign a contract digitally, you can also conclude a contract at any Euronics shop.

We will forward the information about the amount of the first instalment and its due date to you by e-mail once a contract has been concluded. The amount of the instalment and the payment due date are also recorded on the payment schedule attached to your contract. Should you be unable to find the information you need, please call our customer support at 680 2700 or send an e-mail to finance@lhv.ee.

We will send you the invoice by e-mail or post every month, five days before the payment due date. If you have also requested an e-invoice, we will send it to the Internet bank of your choice.

Pay your instalments into the AS LHV Finance account EE707700771001062897. Indicate the number of your home repair loan contract as the reference number.

The most convenient way to make your monthly payments is to use the automatic e-invoice standing order service. You can conclude a standing order agreement via the Internet bank of the same bank where you would like to make your monthly payments.

You do not have to wait for an invoice to arrive to pay an instalment. If you have not received an invoice, look up the exact amount on the payment schedule of your contract. Transfer this amount into the AS LHV Finance account EE707700771001062897.

At the latest, the instalment must be received in the AS LHV Finance account on the payment due date set out in your contract. We therefore advise you to transfer payment before 16.00 on the business day preceding the payment due date, at the latest. This way, you can make sure that the payment will be received by us on time.

For your invoice to be paid automatically, conclude an e-invoice standing order agreement via the Internet bank of the bank where you would like to make your monthly payments. Going forward, you will no longer need to worry whether your invoice has been paid on time. It is important to just make sure that on the payment due date there are sufficient funds available in your bank account for paying the instalment.

Information that may be needed for requesting an e-invoice and concluding a standing order agreement:

• Invoice issued by: AS LHV Finance
• Account number: account from which you wish to make payments
• Customer ID: agreement number
• Expiry of order: leave this field blank
• Invoice payment: select automatic payments
• Standing order date: date of receipt of invoice
• Limit: leave this field blank

Your home repair loan contract is easy to amend. All you have to do is e-mail your request to us at finance@lhv.ee. If needed, you can apply for a grace period or change the payment due date or the amount of the monthly instalment. It costs EUR 10 to amend your contract. This amount will be added to your next invoice. If you repay the entire home repair loan amount early, there will be no service charge.

There is no charge for repaying the entire home repair loan amount early. E-mail your request to us at finance@lhv.ee.

Information is available from our customer support by calling 680 2700 or e-mailing finance@lhv.ee. Customer support operates from 09.00 to 21.00 daily.

The LEI (Legal Entity Identifier) is a global legal entity identifier, consisting of a 20-digit alphanumeric code. The LEI code is unique, it shall be issued once for a specific legal entity and the same code cannot be issued to another legal entity. The LEI code does not replace the registry code of the commercial register of the Republic of Estonia. In Estonia, the registry code is still used to identify a legal entity.

The LEI code associates a legal entity with key information, which allows legal entities participating in global financial markets to be clearly and uniquely identified.

LEI codes are already used to identify the parties to EMIR derivative instruments transactions and due to the application of implementing regulation EU/2017/105, no other alternative codes can be used when providing notification of transactions made with derivative instruments starting from 1 November 2017.

The LEI code shall be used for reporting as of 3 January 2018, pursuant to the MiFID II and MiFIR regulation, transaction reports shall, among other things, also be used for investigating market abuse. The format of the transaction reports is established by an implementation regulation of the European Commission.

Legal entities that have been assigned the right to provide investment services are obliged to notify surveillance authorities of transactions made with the securities of a legal entity client by using the LEI code. In case a legal entity client does not have a LEI code, the reporting obligation cannot be performed and as a result the transaction orders of such legal entities cannot be fulfilled.

Legal entities are required to submit an LEI code in the event that they wish to use an LHV Broker, LHV Trader, or LHV portfolio management service, and when they wish to buy or sell listed securities. In addition, an LEI code is necessary in the case of FOP and DVP transactions involving listed securities if there is a change in the owner of the securities (for example, shares are transferred from the account of a legal person to the account of a private person).
An LEI code is not necessary in the case of unlisted shares and private limited company shares, unlisted bonds and transactions involving traditional fund shares.
Without an LEI code, LHV Pank is unable to correctly report transactions to regulatory agencies, which means that it is no longer possible to perform the corresponding transactions. Transaction restrictions will enter into force on 03 January 2018, at the latest.

An LEI code can be applied for from separately authorised agencies, information on which can be found on the Global Legal Entity Identifier Foundation homepage. There are a number of different opportunities and the selection can be made freely. For example, LHV has enjoyed smooth and fast cooperation with the following: Bloomberg LEI, Slovenian Central Securities Clearing Corporation, and WM Datenservice.
Unfortunately, there is no agency in Estonia that issues LEI codes. Since each LEI code is unique, a code issued elsewhere is also valid in Estonia.

The LEI code shall be issued for a fee and is also subject to a yearly maintenance fee.

It is worth noting that the price may vary substantially depending on the service provider.

To correctly perform the reporting duty, the LEI code of a legal entity must be valid. The company providing the investment service shall check the validity of the code before completing the transaction.

An investment service provider must ask a legal entity client all information which is required for submitting transaction-related information to a regulatory authority. This information also includes the LEI code.

In case a legal entity client does not submit to the investment service provider all the information required for completing a securities transaction, including the LEI code, the service provider shall not be able to perform the reporting duty pursuant to law. In this case, the transaction orders of such legal entities cannot be executed starting from 3 January 2018.

Add your LEI code to the internet bank data of your company by selecting "Information and settings" → "Data" → "LEI code".
The LEI code issued to a company will reach the universal database within 24 hours of it being issued. Therefore we recommend that our clients wait 24 hours after the LEI code has been issued before adding it to their internet bank. If the code is not in the LEI database, adding it to LHV internet bank may not be successful.

The public subscription of LHV Group’s new shares shall be performed during the period of 2.05-16.05. In order to subscribe for shares you need an investment services contract and an ESCD account. LHV shares may be subscribed for through all banks who are ESCD account operators: LHV Pank, Swedbank, SEB Pank, Nordea Bank, Danske Bank, Eesti Krediidipank, Tallinna Äripank, Citadele banka, and Versobank.

A subscription application may be submitted using the channels provided by the account operator; subscription for shares is easiest in the Internet Bank.

Holding or subscribing for LHV shares is free of charge at LHV Pank.

View details from the prospectus.

The share issue is public and primarily aimed at Estonian retail investors. All private persons and companies in Estonia can subscribe for shares. View details from the prospectus.

LHV Group plans to issue 2,000,000 new shares. The subscription price of an LHV share is EUR 6.95. The subscription price is approximately twice the post-issue book value of an LHV share. Private placements of LHV shares, too, have been completed at similar price levels previously. The capital raised will be used to grow LHV’s existing businesses. View details from the prospectus.

The amount needed for subscription must to be in the account at the time of the transmission of the subscription order. The subscription amount shall be reserved until issuing the shares. View details from the prospectus.

No limit has been set on subscription during issue. At a minimum, one share may be subscribed for; however, not more than the issue size, or 2,000,000 shares, may be subscribed for. For detailed information, see the prospectus.

In the event of over-subscription, shares will be allocated on the basis of all the subscription applications. Shares will be allocated with a view to shaping LHV into a publicly traded company with the biggest possible pool of shareholders. In terms of the quantity of shares allocated, we will be entitled to prefer subscribers who were clients of LHV Pank before the subscription period due to begin on 2 May or clients of LHV Varahaldus before the General Meeting of the Shareholders held on 20 April. The results and allocation of the issue will be made known on 18 May. For detailed information, see the prospectus.

If you would like to conclude an investment services agreement with LHV Pank, select INFO AND SETTINGS> “Agreements” on the left menu in the LHV Internet Bank and conclude an agreement to be able to effect investment transactions.

If you do not have an Baltic securities account but would like LHV Pank to be your account manager, select INFO AND SETTINGS> “Agreements” on the left menu in the LHV Internet Bank and conclude an agreement for an Baltic securities account.

At LHV Pank, concluding the investment services agreement and ESCD account agreement is free. We do not charge for holding Baltic securities.

For additional information, go to investor.lhv.ee. or view the prospectus now.