Account information

Steps for becoming a private client of LHV:

• Fill in the account opening form at LHV mobile app or internet bank
• identify yourself
  • without leaving home, electronically through internet bank or
  • at an identification point near you – please bring with you a valid identity document.
• sign the agreement
  • As soon as you have identified yourself, you can sign the customer contract in LHV’s Internet bank or mobile app. You will need a valid ID card with ID card reader, mobile-ID or Smart-ID.

We have decided to stop onboarding Russian or Belarusian citizens without a legal basis to live in the European Union.

To open a company account

• If you are already a private customer of LHV, log in to the internet bank or mobile app with your username and Smart-ID, mobile ID or ID card. If you are not a private customer of LHV, you can start opening a business customer account from the homepage.
• In Internet Bank, go to Info and settings → Agreements, or in the mobile app tap the button More on the overview page → Add account and enter into a Company account agreement.

If you wish, you can open a company account at our customer offices. For that, please book a time for the meeting and bring a valid identity document with you.

We have decided to stop onboarding companies whose beneficial owners are Russian or Belarusian citizens without a valid Estonian residence permit.

In Tallinn, our office is located in the city centre, in the City Plaza office building, at Tartu mnt 2.

In Tartu, our office is located in the immediate vicinity of the Tasku Centre and the bus station, at Ülikooli 2a.

Pärnu customer office is located at Lai 15a. The entrance is from Aia Street (Port Artur 2) side.

For more information about the location of our offices, see our homepage.

An LHV current account for a minor can be opened by a parent holding the right of representation. If you are LHV’s client then you can open an account for your child conveniently via internet bank or mobile app. If you are not an LHV customer, you can start opening a child account from the homepage.

To open a current account at LHV for a minor:

• fill in the open account form
• visit the client office to identify yourself as a legal representative (parent) of the minor and your right of representation
• from the age of 7 and above, the child’s identity document is required to open the account, please remember to bring it with you

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Persons who, due to mental illness, mental disability or other mental disorder, are permanently unable to understand or direct their actions, have restricted active legal capacity. Restricted active legal capacity means that the person may only enter into transactions in limited volume and scope, and any contracts shall be signed on behalf of such individuals by the legal representative. The guardian of a person with restricted active legal capacity shall be appointed by the court.

A curator shall not be automatically considered a legal representative.

To open an account for persons with restricted active legal capacity you must come to LHV’s offices.

Documents required for registration of an adult with restricted active legal capacity as a customer are the following:

• the identity document of the adult with restricted active legal capacity.
• the identity document of the parent or guardian.
• court judgement on the establishment of guardianship.

To open an account

• Log in to LHV internet bank or mobile app with your username and Smart-ID, mobile-ID or ID card. If you are not a private customer of LHV, you can start opening a business customer account from the homepage.
• In Internet Bank, go to Info and settings → Agreements, or in the mobile app tap the button More on the overview page → Add account and enter into a Company account agreement.

If you wish, you can open a company account at our bank office. For that, please book a time for the meeting and bring a valid identity document with you.

To open an account for an apartment association, the association must have representative(s) registered in the Business Register. In the absence of the representative(s), the account can be opened only on the basis of a notarial power of attorney, where all members of the apartment association have authorized one or more persons to represent the association. An authorized representative does not have to own an apartment in this particular apartment association.

You can obtain your account statement from the LHV internet bank. After entering, select “Assets and Liabilities” ➞ “Account Statement” from the menu on the left.
Select the account and the period for which you need the account statement. Then, press the button “Update Statement” and save the statement in ASICE format.

You can change your contact details both in Internet Bank and in the app.

To change your details in Internet Bank, select Info and settings → Data from the left-hand menu.

For changing your details in the app, please see further instructions on the website.

To change your name, please send the number of your new identity document to info@lhv.ee. If your new document is a driver’s license or the identity document has not been issued in Estonia, please send us a copy of both sides of the document by e-mail.

There are three options to terminate your client agreement:

• Submit an application in the mobile app (tap the profile icon in the header → Settings → Agreements → Terminate client agreement);
• Send a digitally signed application to info@lhv.ee;
• Submit an application at one of our branches.

After submitting the application, an employee of LHV will contact you to specify further steps.

LHV processes (incl. deletes) customer data pursuant to the Principles of Processing Customer Data. A request for deleting the data can be sent to info@lhv.ee.