Cookies

What is a cookie?

A cookie is a small text file that a website stores on its visitor’s computer hard drive.

Cookies send information to a website that can be used to identify the visitor’s computer settings and preferences. Cookies are widely used to ensure that websites work more efficiently and to obtain information about visitors’ preferences.

There are two types of cookies. Permanent cookies record information on the visitor’s computer hard drive for a period of time. We use these cookies to inform the visitors of any changes made to the website since their last visit. Session cookies are saved to the visitor’s computer temporarily while they use the website.

Why do we use cookies?

Cookies allow us to make the website more efficient and deliver a better web browsing experience to the visitor.

Thanks to cookies, our web servers recognise your devices and can automatically adjust the content of the website to suit your settings and needs. Cookies also provide us with user statistics that allow us to measure and evaluate the performance of the website. We use the information obtained to improve the usability and content of the website.

Session cookies must be enabled for you to use the LHV website. They allow you to make banking transactions smoothly and will be deleted immediately after closing the web browser.

What cookies do we use?

Cookies necessary for the operation of the site help us make the website more usable by activating basic features such as page navigation and accessing the secure parts of it. This website cannot function properly without these cookies. As these cookies are required for the secure provision of services, the visitor does not have the option to opt out.

Functional cookies allow us to store information that changes how and what is displayed on the website and how it works. For example the usage of a chatbot.

Statistical cookies help us understand how a particular visitor uses the website. This gives us information on how many people visit the page in a given period of time, how different pages are navigated and clicked on. Statistical cookies provide us with information that help us improve customer experience.

Advertising cookies monitor which web pages visitors use. The purpose of these cookies is to show you relevant and interesting ads on the web.

We use cookies from the following third parties (Google Analytics, Hotjar, Facebook and AlphaBlues). See the tables below for more information.

Cookies necessary for the operation of the site

NameDescriptionExpiry period / valid
LHV_LOGIN_TYPE_EEUsed to save the user login method.1 year
AUTH_INFO_MIDUsed to increase the security of user login.1 year
MENU_TOGGLE_*Used to display the internet bank menu.Session cookie
SESSION_IDUsed to display the content of the website correctly.Session cookie
AUTH_INFO_SIDUsed to increase the security of user login.1 year
JSESSIONIDUsed to display the content of the website correctly.Session cookie
LANGUAGEUsed to remember the last language used.1 year
ROUTEUsed for smooth operation of the internet bank.Session cookie
LHV_LOGIN_TYPE_BKLUsed to save the bank link login method of the user.1 year
langUsed to remember the language preference.1 year
SSO_AUTH_SESSION_IDUsed to create an authentication session. It is not possible to log in without itSession cookie
ACCESS_TOKENUsed to log in to the pension application. Without it, the pension application will not work when logged in.Session cookie
COOKIES_CONSENTUsed to track which cookies have been accepted.1 year

Functional cookies

NameDescriptionExpiry period / valid
alphachat-active-sessionUsed to remember user preferences and previous history in order to provide a better user experience.90 days
alphachat-user-dataUsed so that the customer service representative knows what the bot and the user were discussing when handing over the conversation. Contains user information entered in the chat window.Session cookie

Statistical cookies

NameDescriptionExpiry period / valid
Google.analytics.js
_gidThe cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing.2 years
_gaUsed to distinguish users.24 hours
_gatThese cookies are used to collect information about how visitors use our website. We use this information to compile reports and to help us improve the website.1 minute
_gac_<property-id>Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.90 days
__utmaThis cookie stores the time of the first and last visit of the visitor.2 years from set/update
_utmtUsed to throttle request rate.10 minutes
_utmbUsed to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.30 minutes from set/update
_utmcNot used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.Session cookie
_utmzStores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.6 months from set/update
_utmvUsed to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.2 years from set/update
Hotjar (Hjid.js)
_hjidHotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.1 year
_hjRecordingLastActivityThis should be found in Session storage (as opposed to cookies). This gets updated when a visitor recording starts and when data is sent through the WebSocket (the visitor performs an action that Hotjar records).Session cookie
_hjTLDTestWhen the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.Session cookie
_hjUserAttributesHashUser Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated.Session cookie
_hjCachedUserAttributesThis cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool.Session cookie
_hjLocalStorageTestThis cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.Under 100ms
_hjIncludedInSampleThis cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Funnels. This is a session cookie which is destroyed when the user leaves the site.30 minutes
_hjAbsoluteSessionInProgressThis cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.30 minutes

Advertising cookies

NameDescriptionExpiry period / valid
_fbpUsed to display ads on Facebook.90 days
_fbcThis cookie is only set when a user arrives at our website from an Ad and the destination URL includes the click identifier "fbclid".90 days

How to disable cookies in your browser?

If you want to disable the use of cookies, change the consents given in your browser. You can read more about this on the website http://www.allaboutcookies.org/manage-cookies/.

Modification or revocation of cookie consent

You can change which cookies you allow us to use at any time. Cookies necessary for the operation of the site cannot be removed.

Change cookie preferences