ATM

Locations and opening hours of LHV ATMs can be found on our website and in our mobile app.

All ATMs listed on LHV's website are marked with a corresponding note.

It is possible to withdraw up to 1000 € at a time.

The withdrawal sum also depends on the cash withdrawal limit set for the card. When the limit and balance are sufficient, and it is still not possible to withdraw the sum requested, the reason might be that there are not enough notes in the machine to withdraw the requested amount.

The limitations are imposed by the account owner and/or the user of the card (e.g. account balance or card withdrawal limit). In the case of large amounts there is also a service fee, which can be found in the applicable price list.

This can be a problem when the account owner and/or the user of the card has placed the respective restriction upon the card. To change the restriction, log in to the internet bank and choose “Everyday banking” ➞ “Bank cards”.

It is possible to deposit up to 200 notes, and there is no limitation on the sum.

All euro notes can be deposited, i.e. 5, 10, 20, 50, 100, 200 and 500 euro notes.

No, it is only possible to deposit money into a bank account. Then, if you wish, you can transfer it from your bank account to your credit account.

LHV’s ATMs can be used to change the PIN code for any LHV Pank bank card.

You can use the Car Loan for purchasing or repairing different vehicles. This includes passenger cars, motorbikes, ATV-s as well as watercraft.

The vehicle can be registered in your name right from the start.

A Car Loan is an unsecured small loan with more favourable conditions due to its intended use. If you have applied for a Car Loan, you will sign a small loan contract, which has already been prepared by using the Car Loan conditions.

As a private person, you can apply for a Car Loan if

• your monthly income is at least 250 €
• you are aged 18 to 75
• you are a citizen of the Republic of Estonia, a citizen of the Russian Federation or holder of a grey passport, who holds a residence permit and resides in Estonia.

You do not have to have a bank account at LHV to be able to apply for a Car Loan.

You only need to submit your account statement if this is requested by LHV Finance customer support. When you submit a six month account statement, you yourself choose the appropriate format:

• statement digitally certified by the bank (so-called digidoc format)
• hard copy printout certified by the bank
• statement printed out at an LHV Bank office

If your bank does not provide printouts in any other form, a PDF file will do as well.

E-mail the statement to finance@lhv.ee or drop it off at an LHV Bank office.

Once you have submitted the application, we will assign you a limit valid for 90 days. We shall send you an e-mail with the limit decision. Up to this limit, you can conclude one or several small loan contracts. You can conclude a contract conveniently without leaving home, through our self-service](/en/car-loan/application). If you are unable to sign a contract digitally, you can also conclude a contract at any Euronics shop.

We will forward the information about the amount of the first instalment and its due date to you by e-mail once a contract has been concluded. The amount of the instalment and the payment due date are also recorded on the payment schedule attached to your contract. Should you be unable to find the information you need, please call our customer support at 699 9111 or send an e-mail to finance@lhv.ee.

We will send you the invoice by e-mail or post every month, five days before the payment due date. If you have also requested an e-invoice, we will send it to the Internet bank of your choice.

Pay your instalments into the AS LHV Finance account EE707700771001062897. Indicate the number of your Car Loan contract as the reference number.

The most convenient way to make your monthly payments is to use the automatic e-invoice standing order service. You can conclude a standing order agreement via the Internet bank of the same bank where you would like to make your monthly payments.

You do not have to wait for an invoice to arrive to pay an instalment. If you have not received an invoice, look up the exact amount on the payment schedule of your contract. Transfer this amount into the AS LHV Finance account EE707700771001062897.

At the latest, the instalment must be received in the AS LHV Finance account on the payment due date set out in your contract. We therefore advise you to transfer payment before 16.00 on the business day preceding the payment due date, at the latest. This way, you can make sure that the payment will be received by us on time.

For your invoice to be paid automatically, conclude an e-invoice standing order agreement via the Internet bank of the bank where you would like to make your monthly payments. Going forward, you will no longer need to worry whether your invoice has been paid on time. It is important to just make sure that on the payment due date there are sufficient funds available in your bank account for paying the instalment.

Information that may be needed for requesting an e-invoice and concluding a standing order agreement:

• Invoice issued by: AS LHV Finance
• Account number: account from which you wish to make payments
• Customer ID: agreement number
• Expiry of order: leave this field blank
• Invoice payment: select automatic payments
• Standing order date: date of receipt of invoice
• Limit: leave this field blank

Your Car Loan contract is easy to amend. All you have to do is e-mail your request to us at finance@lhv.ee. If needed, you can apply for a grace period or change the payment due date or the amount of the monthly instalment. It costs 10 € to amend your contract. This amount will be added to your next invoice. If you repay the entire car loan amount early, there will be no service charge.

There is no charge for repaying the entire Car Loan amount early. E-mail your request to us at finance@lhv.ee.

Information is available from our customer support by calling 699 9111 or e-mailing finance@lhv.ee. Customer support operates Mon–Fri 9–17.

Since 2011, two parallel systems have existed in Estonia for the taxation of personal investment income:

• the so-called ordinary system, according to which all transactions involving the sale of securities must be declared, and
• the investment account system, according to which only the contributions to and disbursements from the account must be declared.

Securities income may also be declared according to both systems.

The ordinary system provides for the declaring of all securities transactions performed in the previous year. The income tax obligation arises once you have earned a profit as the end result of all sales transactions. However, if you have incurred a loss during the year, you can carry that forward to the following year. Service fees may be deducted from realised revenue under the ordinary system, but management fees may not be deducted.

Transactions must be entered in the income tax return by hand (see How is income declared in the ordinary system?). Optionally, the ‘Tax report’ statement available in LHV internet bank may be used for reference. It is there that we have consolidated all of the information known to LHV Pank regarding the gain or loss on the transfer of your Estonian and foreign securities, interest income from securities and foreign-sourced dividends. Declare these to the Tax and Customs Board using tables 5.1, 6.1, 7.1, 8.1, 8.2 and 8.8 of the income tax return.

When using the investment account system it is not the securities transactions that must be declared; instead, the contributions to and disbursements from the bank account marked as the investment account must be declared. An individual may have multiple investment accounts at several different banks simultaneously. A tax liability only arises if the amount by which the disbursements made from all of the investment accounts exceeds the balance of the contributions made to all of the investment accounts.

The tax report showing every contribution to and disbursement from your bank account can be forwarded automatically to the income tax return in the LHV internet bank, from the ‘Investment Account Report’ section.

The main differences between the ordinary system and the investment account system are presented in the following table.

In addition to investing as an individual it is also possible to do so as an enterprise, in which case the taxation of the company’s income resembles the investment account system. However, there are also differences between investing via a private individual’s investment account and investing as an enterprise, the most important of which are related to data disclosure and the deduction of management fees. Read more about investing as an enterprise.

If there were no dividend payments or sales transactions in your Growth Account during the year,

• you, as the user of an ordinary system, do not have to report any Growth Account investments at all;
• when using the investment account system, you still have the obligation to report the contributions to and disbursements from the Growth Account, which you can automatically send to the Tax Board from LHV’s internet bank.

Sales transactions and dividends under the ordinary system
If you have received dividends in your Growth Account during the year, you will have to report these in Table 8.1 or Table 8.8 of your income tax return.
If you have also made some sales transactions in your Growth Account during the year, any disposal of fund units must be entered in Table 8.2 of the income tax return.
All necessary data for filling in the tax return can be found in internet bank under “Assets and Liabilities” → “Tax Report”.

Declaration of dividends in the investment account system
The first step is to inform the Tax Board that you are using your Growth Account in the investment account system. To do so, information regarding the bank account being used as the Growth Account must be entered in part I of Table 6.5 of your income tax return.
Only cash contributions and disbursements will be subject to reporting. Information on cash transfers can be found under the internet bank section “Assets and Liabilities” → “Investment Account Report”, which you can send automatically to the Tax Board by pressing the button at the bottom of the page. The forwarded information should be visible in part II of Table 6.5 in the income tax return.
If, during the year, you have received dividends in your Growth Account that are subject to taxation (an overview can be found in the internet bank under “Assets and Liabilities” → “Tax Report”, Table 8.8), you must report these receipts separately in Table 8.8 of the income tax return.

Income tax shall only be paid on deposit interest by those private individuals who are Estonian tax residents and who have not informed LHV Pank that their account, in which the interest is received, is an investment account.

You can inform LHV Pank about the investment account in the internet bank section “Information and Settings” → “Accounts and Limits” → “Active Accounts”. Select the account and save the selection. Later, you should also declare this account on your Tax and Customs Board income tax return as an investment account.

An Estonian tax resident is a person whose permanent residence is in Estonia or who has stayed in Estonia for at least 183 days in a year. You can check your tax residency in LHV internet bank (“Information and Settings” → “Data”).

You do not have to declare or pay the interest yourself. The bank shall withhold income tax and declare and pay it on your behalf. The data of the interest earned on bank deposits will be automatically shown on your pre-populated income tax return starting from 2019.

A client, whose deposit interest is subject to income tax, will from now on see two entries in their account statement: interest and income tax payment. Calculation of income tax follows the traditional rounding-off rules.

Example

If you conclude a 12-month (365-day) deposit contract in the amount of 500 € with an interest rate of 0.30%, then at the end of the deposit period the bank will transfer the interest to your account in the amount of 1.52 € and withhold 30 cents as income tax.

If, during the year, you have received payments on the shares of your Estonian companies, made at the expense of the reduction of share capital, this data will appear automatically as pre-filled in Table 7.1 and/or column 4 of Table 6.4 of the Estonian Tax and Customs Board's (ETCB) income tax return.

Ordinary system
Taxable income is the difference between the payments declared in column 4 of Table 6.4 and the acquisition cost of shares.

The amount of capital share reduction taxable at the personal level will automatically appear in column 4 of Table 6.4 of the income tax return. In column 3 of the same Table, you must manually enter the acquisition cost (you can find it in LHV's summary statement or, if you have already sold the shares, in LHV’s tax report).

At the same time, it should be borne in mind that the acquisition cost, which has already been deducted on one occasion, cannot be taken into account for the second time. It means that after the share capital has been paid out, the acquisition cost of your shares will be reduced by the amount indicated in column 3 of Table 6.4. When you start selling your shares, you have to take it into account and correct the acquisition cost shown in LHV's tax report before submitting your income tax return, as changes in the acquisition cost due to the reduction of share capital are not reflected in LHV's system automatically.

Investment account system
Since share capital returns credited into an investment account usually constitute tax neutral transactions within the investment account system, make sure that the share capital payment entry in LHV’s investment account report has not been ticked, before submitting the data to the ETCB. In addition, make sure to delete the pre-filled data from Table 6.4 in order to defer the income tax liability arising from the distribution of share capital.

If part of the payment has been taxed at the corporate level, you can declare this portion of the share capital distribution as an investment account contribution in Part II of Table 6.5 of the income tax return. The amount of share capital distribution on which income tax has been withheld at the corporate level is automatically pre-filled in Table 7.1 of the income tax return.

In the LHV internet bank you will find your tax report, which consolidates all of the information in your LHV bank accounts regarding gains or losses from the transfer of Estonian and foreign securities, interest income from securities and dividends from abroad.

Transactions performed with the trading platform LHV Broker are not reflected in the tax report.

Information from the tax report can be used to complete your income tax return.

If you are declaring securities income in both the ordinary system as well as the investment account system, remove the investment account entries from the LHV tax report.

If you have received securities related income from somewhere other than LHV investment services (for example, crowdfunding platforms), then this data must be added to your income tax return by hand.

LHV’s tax report include tables 6.1 and 8.2 for declaring gains or losses from the transfer of securities, the format of which is the same as the corresponding tables in the income tax return. It is the task of the declarant to, if necessary, check the transactions and sums and thereafter copy the data into the tables in the income tax return.

In the LHV internet bank select “Tax Report” from the “Assets and Liabilities” section.

• Check the correctness of the data in the tax report.
• Copy the data from the tax report to tables 6.1 and 8.2 of the income tax return.
• Submit the income tax return.
• Be prepared to submit additional evidence at the request of the Tax and Customs Board.

In addition to the tax report, LHV’s clients are also able to receive a realized profit/loss report from the LHV internet bank for the same period of time. It contains more detailed information about the transactions made (currency, service fee paid upon purchase, and exchange rates).

If you click on the securities symbol in the realised income/expense report or in the tax report in the LHV internet bank, you will receive a detailed breakdown of the transactions that have been made to acquire this securities position – this is the securities transactions report.

This report is useful

• in calculating or controlling the acquisition cost, especially if, following the acquisition, a spilt or other corporate activity (merger, division, etc.) has taken place;
• in the case of a purchase or sales transaction for securities that is the result of the exercising of options. The costs associated with acquiring an option shall be included among the costs of the securities (call option) or the disposal costs (put option).

Any gain or loss that you have received from the sale of shares, investment fund (including money market funds) shares, bonds or debt obligations, options, derivative instruments or other unnamed securities (meaning the sale or in the course of an exchange for the asset) must be shown in the income tax return.

• When selling – the difference between the acquisition cost and the sales price of the security.
• When exchanging – the difference in market price between the acquisition cost of the security that was exchanged and the market price of the security that was received in exchange.

In the case of the merger, division or transformation of companies and non-profit organisations, new holdings received by way of exchange of shares shall be taxed when they are transferred. The difference in the acquisition cost of the exchanged share and the sales price of the share received shall be taxed.

Under similar conditions, the gains received from the transferring of shares acquired through the switching of the investment fund units of European Union Member States are also taxed.

No, you can’t do that, since the acquisition cost of the share is taken into consideration during the taxable period when the share was transferred.

No, you do not. A relevant entry does appear automatically on the tax return; however, since a transfer of securities from one of your accounts to another does not constitute a transfer of securities, you may delete this row from the declaration.

The acquisition cost of a security is comprised of all of the expenses incurred and documentarily certified in the acquisition of that security.

As the costs directly attributable to the disposal of the asset are an indefinite legal concept, they must be viewed separately in the case of each specific transaction. Directly related costs can be costs that are necessary for the transaction, without which the transaction would not be possible to complete.

Account management fees for the securities account or any other overhead costs that have been incurred by the taxpayer are not taken into account as expenses. These costs are to be borne by the individual irrespective of the transfer of the securities and cannot be deducted from the gains or added to the losses.

In this case, the tax liability arises from the transfer of shares. Their acquisition cost is zero.

No, the switching of such units is not subject to income tax. Transactions involving the switching of these units do not have to be declared.

When calculating the gain obtained from the sale of units acquired during a tax exempt swap, the acquisition cost of the units transferred during the course of the switch can be taken into consideration.

In the case of the transfer of units acquired in a tax-free exchange, the time of acquisition of the units shall be deemed to be the time of acquisition of the units transferred during the switch.

• FIFO method – the transfer takes place in the order of purchase, or
• weighted average method – the acquisition cost for one transferred security is calculated by dividing the sum of the acquisition cost of the same class of securities existing at the time of transfer by their number.

Calculation of the acquisition cost may be complicated by corporate actions (split, merger, division, fund issue, spin-off, etc.), exercise, the transfer of securities from one account to another, etc.

After calculating the acquisition cost using the FIFO method, LHV’s base system for tax reports is also able to transfer the acquisition cost for one transaction over to another. This opportunity is applied, for example, when reflecting a split: a negative entry is made in the client’s account to write-off the securities, while a positive entry is made to apply the new securities position. These entries are linked together to pass on the acquisition cost of the negative entry to the positive entry.

At the same time, more complicated transactions (but also, for example, transferring securities from one account to another) may be reflected as so-called free entries, in which case LHV must manually combine those entries with the necessary coefficients. Failure to do so will result in the acquisition cost transfer not being made and incorrect data may appear in the tax report.

Therefore, in the case of free entries and other potentially unsafe transactions, the corresponding lines in the tax report are marked with red and it is recommended that the customer double-checks them. If necessary, contact LHV in order to combine entries or make other corrections.

The transfer of securities shall take into account not only the benefits derived from the transaction but also the transactions carried out at a loss. As such, it is immaterial whether the loss from the transfer of securities was incurred during that taxable period or earlier.

If the loss from the transfer of securities was incurred in previous taxable periods, the loss must already have been declared and it is then carried forward from previous taxable periods.

If the loss from the transfer of securities is greater than the gain received from the transfer of securities during the same period, the amount of loss exceeding the gain may be deducted from the gain received from the transfer of securities during the following taxable periods.

Shares are not transferred or declared invalid during the bankruptcy process, and a loss cannot be declared. In the case of the liquidation of a company or the receipt of liquidation proceeds income tax is charged on the amount in which the liquidation proceeds exceed the acquisition cost of the holding (except the part of the liquidation proceeds which are taxed at the level of the company). The loss incurred may also be declared upon the liquidation of the company.

A loss, which has arisen from the transfer of securities, may not be taken into consideration in the case of a reduction in the gains from the transfer of securities in the event that the loss was

• suffered due to the transfer of the securities at a price which is lower than the market price to a person associated with the taxpayer or
• upon the transfer of securities acquired from a person associated with the taxpayer at a price which is higher than the market price.

Regarding transactions concluded at a loss with associated persons, place an “X” in column 8 of table 6.1 in your income tax return in the event that you acquired a security granting the right to receive a dividend 30 days before the date on which the persons with the right to receive dividends are specified and you transferred

• on the date on which the persons with the right to receive dividends are specified or
• for a period of 30 days after that date.

In the case of the last two transactions concluded at a loss, write an “X” in column 9 of table 6.1 of your income tax return.

In LHV’s tax report these transactions are marked with three stars (***).

Since the loss from the transfer of shares cannot be taken into consideration in the situation described, the option premium, which would increase the loss, also cannot be taken into consideration.

The sale or exchange of a security in the course of a market transaction before the maturity date of the bond is declared as a security transfer. The yield on an existing bond is taxed as interest, even if the interest is the difference between the issue price and the repurchase price (zero-coupon bond) of the bond.

If the employee has received securities from his or her employer, either free of charge or at a preferential price, on which the employer has paid the fringe benefit, income and social tax, or a physical person has received a security as a gift from a legal person for which the legal person has already been charged income tax, then upon the transfer thereof the sum of those securities will be added to their acquisition cost, for which the employer or the legal person has already been charged income tax.

Ask the employer or legal person that granted the security for a free-form certificate, which includes the name and registry code of the legal person that issued the security, the type, amount and cost of the security and the amount of income tax that the legal person has already been charged. As this amount can only be taken into consideration in the event that the legal person has already been charged income tax on the market price of the free of charge or preferentially priced securities, the certificate must show when and in which amount the income and social tax, mandatory funded pension payment and unemployment insurance premium declaration referred to in Annex 4 or 5 is reflected.

The taxpayer is able to take their own cost incurred in acquiring the option’s underlying assets as the acquisition cost and the value of the option taxed as a fringe benefit by the employer, which is listed on the certificate issued by the employer.

If the underlyings to which the option refers are the holding in the employer or a company that belongs to the same group as the employer, the acquisition of the holding that constitutes the underlying assets of the share option is not classified as fringe benefits, if the holding is acquired no earlier than three years as of the granting of the share option. An employee is required to notify the employer of the transfer of the share option. In the case that the underlyings to which the option refers are changed, the specified term shall be calculated as of the granting of the initial option. If the entire holding in the employer or a company that belongs to the same group as the employer is transferred during the term of at least a three-year option contract, and also in the case that an employee is established to have no work ability or in the event of the death of an employee, fringe benefits do not include the acquisition of the holding constituting the underlyings to which the option refers, to the extent that corresponds to the proportion of the time of keeping the option prior to the specified event.

The exemption from income tax does not extend to the income received from the transfer of the option.

Securities which are acquired through succession or as a gift are reflected in LHV’s tax report at an acquisition cost of zero, i.e. as securities that were received for free. Upon transfer, income tax shall be paid on the sales amount.

Securities transferred via a financial intermediary in a foreign country shall be subject to the same rules as securities acquired in Estonia. Expenditures incurred in a foreign currency, the sale and market price of securities, as well as paid taxes and withheld income tax are to be calculated in euros (if the transaction currency is other than the euro) based on the ECB’s euro foreign exchange reference rates, which was valid on the day the expenditure was incurred, revenue was received, or income tax was paid or withheld.

Securities transferred in a foreign state must be indicated in table 8.2 of the income tax return of a natural person, which is completed in the same way as table 6.1.

A transaction for a transfer executed with shares of this type is shown as securities income obtained in a foreign country.

Based on the information received regarding the securities transactions performed through the NASDAQ CSD (formerly the Estonian Central Register of Securities (ECSD)), the tax authority pre-completes table 6.1 in the tax return of a natural person.

As the NASDAQ CSD does not have comprehensive data on all transactions, it is up to the taxpayer to include data that is missing from the table for transactions that have not been performed via the NASDAQ CSD, or which they have performed with a nominee account and not their own personal account.

At the same time, the taxpayer must also update the transaction information submitted by NASDAQ CSD. For example, NASDAQ CSD is unable to provide the tax authority with information on the acquisition cost of transferred securities.

The cash sum transferred from the trading account to the bank account must be declared as transfer of other property either in table 6.3 (section “Income Received in Estonia”) or in table 8.3 (section “Income Received in a Foreign Country”) of form A in the income tax return, depending on the registration country of the portal. Foreign exchange revenue may not be declared as securities income.

No, foreign exchange transactions performed by the LHV Broker are like currency transactions and must be reflected in table 8.2.

• The symbol and name of the security, for example, “MSFT: Microsoft Corporation“ or “TAL1T: Tallink Grupp” is always marked on the issuer’s field of LHV’s tax report . While there is no requirement to enter a symbol in the guidelines for completing an income tax return, we recommend that you do so in order to clearly identify the security.
• Depending on the type of security, LHV's tax report includes options for stock, fund units, options, futures and bonds. The income tax return includes options such as shares, units, bonds or debt obligations, derivative instruments, other securities, units in investment funds (including money market funds) and options. In the case of futures, we recommend selecting derivative instruments as the type of security.
• When calculating the acquisition cost, the FIFO method is always used in LHV’s tax report. The acquisition cost includes the costs associated with acquiring securities (mostly service fees, but also, for example, the option premium and service fees for option transactions in the case of the exercising of options).
• Costs associated with the transfer of securities shall also be taken into consideration if they increase the transaction loss.
• Costs associated with the transfer also include service fees.
• The ECB’s euro foreign exchange reference rates are used (if necessary) when converting the sums listed in Table 8.2 into euros, based on the acquisition and settlement date for securities.
• The sums are rounded to two decimal places and, if necessary, this is also done with the number of securities (the restriction arises from the income tax return submission environment).
• Data on the short selling of securities is shown in tables 6.1 and 8.2 of LHV's tax report, in the fields "Sales / Market Price" and "Transfer Related Costs" and redemption data in the field "The Acquisition Cost of Transferred Securities" (although short selling occurs before repurchase). In the case of a short sale, asterisks (**) appear in the tax report, in the issuer field, after the name of the security.
• The option premium can be expensed as part of the acquisition cost of a share when the shares acquired with the option are transferred. If the option is not realised (meaning that the option’s underlying assets are not purchased or sold), then the option premium cannot be included in the costs.
• There is no need to declare a free of payment securities transfer within the limits of one person, it may be deleted from the declaration. In the case of a free of payment transaction, the declarations of tax payers having marked the acquisition cost shall be checked, if it has not been indicated in column 8 of Table 6.1 and/or in column 10 of Table 8.2 that the transaction has been made with an associated person. If the declarant marks the acquisition cost as 0 and the transaction is with an associated party, then it will not, for tax purposes, bring any consequences with it. For example, spouses are associated persons and in the event that the acquisition cost is marked, column 8 or 10 must also be completed. The loss from a transaction with relatives (associated persons) cannot be carried forward.

• The ISIN code of the respective security is used as the dividend payer code in the LHV tax report, with the name being presented as marked in the issuer field in tables 6.1 and 8.2: security symbol and name.
• Field “7. The Amount of Income” shows the gross amount of dividends. For example, if in the case of US shares the dividend recipient receives USD 70 and income tax of 30% is withheld, the gross dividend is 70 / (1– 0.3) = USD 100. Based on this example, income is marked as USD 100 in Table 8.8, and withheld income tax 100 – 70 = USD 30.
• Since LHV holds its clients’ securities with several foreign brokers and one broker may withhold income tax on the dividends while another does not, then income tax on the dividends transferred to the client’s account may only have partially been paid. In this case, LHV's tax report share of the dividend is shown in Table 8.1 and the share in Table 8.8.
• The income tax rate for foreign brokers may also differ. If the client’s securities are held with several foreign brokers, the income tax rate may be their weighted average.
• The date for withholding or paying income tax almost always coincides with the date of payment in the LHV tax report.
• Income and withheld or paid income tax is presented in the original currency, which is marked in field “6. Currency Unit”, and is rounded to two decimal places.

The acquisition cost is found using the FIFO method based on the order of purchase.

Example

14.03.2018 100 shares of MSFT were purchased at a price of USD 24.86, the service fee is USD 22.29, T+2 16.03.2018 EUR-USD exchange rate 1.413.

22.03.2018 200 shares of MSFT were purchased at a price of USD 24.50, the service fee is USD 29.53, T+2 25.03.2018 EUR-USD exchange rate 1.4115.

01.11.2018 150 shares of MSFT were purchased at a price of USD 28.08, the service fee is USD 27.47, T+2 03.11.2018 EUR-USD exchange rate 1.3773.

Tax report

Acquisition cost = (100 × 24.86 + 22.29) / 1.413 + (50 × 24.50 + 29.53 × 50 / 200) / 1.4115 = EUR 2648.25

Costs associated with transfer = 27.47 / 1.3773 = EUR 19.95

Sales price = 150 × 28.08 / 1.3773 = EUR 3058.16

MSFT: Microsoft Corporation; share; 150; USA; 2648.25; 19.95; 3058.16

In the event of a split, two entries shall be made in the securities account: with the first entry the entire existing security position will be written off, and with the second entry a position increased by the amount of the split coefficient will be added. Example 2: In the case of one split and an existing position of 100 shares, the entries of –100 and +200 shall be made to the securities account.

Mergers, divisions and other similar corporate actions are reflected in a similar manner. For example, in the case of a merger, the old company’s securities are written off and the new ones are added. At the moment of the split, the acquisition cost of the securities being exchanged is evenly distributed between the securities being replaced, and the calculation of the acquisition cost using the FIFO method is thus interrupted (see example).

Example

14.03.2018 100 shares of MSFT were purchased at a price of USD 24.86, the service fee is USD 22.29, T+2 16.03.2018 EUR-USD exchange rate 1.413.

22.03.2018 200 shares of MSFT were purchased at a price of USD 24.50, the service fee is USD 29.53, T+2 26.03.2011 EUR-USD exchange rate 1.4115.

On 05.05.2018 a 2 : 1 split of MSFT takes place –300 MSFT is written off and +600 MSFT is added, the total acquisition cost is (100 × 24.86 + 22.29) / 1.413 + (200 × 24.50 + 29.53) / 1.4115 = EUR 5267.56.

On 07.05.2018 50 shares of MSFT were purchased at a price of USD 13.06, the service fee is USD 16.79, T+2 09.05.2018 EUR-USD exchange rate 1.435701 (Please Note If the quantity was multiplied by the corresponding coefficient during the course of the split, then the price was divided by the same coefficient).

On 01.11.2018 300 shares of MSFT were sold at a price of USD 14.04, the service fee is USD 27.47, T+2 05.11.2018 EUR-USD exchange rate 1.3773.

Tax report

Acquisition cost = 5267.56 × 300 / 600 = EUR 2633.78

Costs associated with transfer = 27.47 / 1.3773 = EUR 19.95

Sales price = 300 × 14.04 / 1.3773 = EUR 3058.16

MSFT: Microsoft Corporation; share; 300; USA; 2633.78; 19.95; 3058.16

On 02.11.2018 the remaining 350 shares of MSFT were sold at a price of USD 14.12, the service fee is USD 29.66, T+2 06.11.2018 EUR-USD exchange rate 1.377274.

Tax report

Acquisition cost = (5267.56 × 300 / 600 + (50 × 13.06 + 16.79) / 1.435701 = EUR 3100.30

Costs associated with transfer = 29.66 / 1.377274 = EUR 21.54

Sales price = 350 × 14.12 / 1.377274 = EUR 3588.25

MSFT: Microsoft Corporation; share; 350; USA; 3100.3; 21.54; 3588.25

In the case of a reverse split, instead of an increase in the number of securities and a decrease in the price, the corresponding quantity of securities is reduced and the price increases. Example 1: In the case of reverse split and an existing position of 100 shares, the entries of –100 and +50 shall be made to the securities account.

A reverse split is reflected in the tax report in a manner similar to that of a standard split. Even so, it is quite likely that in the case of a reverse split a remainder in rounding will occur. Which is why the owner of the securities receives some cash for the residual position instead of securities, and when the division occurs, the sale of the residual position must be declared.

Example

On 14.03.2018 101 shares of MACR were purchased at a price of USD 15.03, the service fee is USD 19.38, T+2 16.03.2018 EUR-USD exchange rate 1.413.

On 05.05.2018 a 1 : 2 reverse split of MACR takes place –101 MACR are written of and +50 shares are added MACR and USD 22.80 in cash resulting from a remainder in rounding for 1 MACR, total acquisition cost (101 × 15.03 + 19.38) / 1.413 = 1088.05 EUR, 05.05.2018 EUR-USD exchange rate 1.4814.

Tax report

Acquisition cost = 1088.05 × 1 / 101 = EUR 10.77

Costs associated with transfer = 0

Sales price = 1 × 22.80 / 1.4814 = EUR 15.39

MACR: Macromedia, Inc.; share; 1; USA; 10.77; 0; 15.39

On 02.11.2018 the remaining 50 shares of MACR were sold at a price of USD 55.28, the service fee is USD 23.12, T+2 06.11.2018 EUR-USD exchange rate 1.377274.

Tax report

Acquisition cost = 1088.05 × 100 / 101 = EUR 1077.28

Costs associated with transfer = 23,12 / 1.377274 = EUR 16.79

Sales price = 50 × 55.28 / 1.377274 = EUR 2006.86

MACR: Macromedia, Inc.; share; 50; USA; 1077.69; 16.79; 2006.86

New shares obtained as a result of a bonus issue shall be entered in the securities account at a price of zero. Stock dividends and bonus shares are also recognised at zero price.

Example

On 05.01.2018 200 shares of WRT1V were purchased at a price of EUR 55.65, the service fee is EUR 44.57, T+2 09.01.2018.

On 08.03.2018 a bonus issue of WRT1V shares takes place, during the course of which one new share is issued for each existing share, a zero price transfer of +200 WRT1V is made to the securities account.

On 25.04.2018 300 shares of WRT1V were purchased at a price of EUR 26.54, the service fee is EUR 35.07, T+2 27.04.2018. Please Note! The share price fell by half as a result of the bonus issue.

Tax report

Acquisition cost = 200 × 55.65 + 44.57 + 100 × 0 = EUR 11,174.57

Costs associated with transfer = EUR 35.07

Sales price = 300 × 26.54 = 7962

WRT1V: Wärtsilä Oyj Abp B; share; 300; 11,174,57; 35.07; 7962

On 10.10.2018 the remaining 100 shares of WRT1V were sold at a price of EUR 19.95, the service fee is EUR 17.17, T+2 12.10.2018.

Tax report

Acquisition cost = 100 × 0 = EUR 0

Costs associated with transfer = EUR 17.17

Sales price = 100 × 19.95 = EUR 1995

WRT1V: Wärtsilä Oyj Abp B; share; 100; 0; 17.17; 1995

As a result of exercising the call option, the purchase transaction for the share serving as the underlying asset is performed at the strike price. In the tax report the acquisition cost of the option is included in the acquisition cost of the shares being purchased.

Example

On 01.08.2018, 4 BMW call option contracts are purchased with an exercise date of 19.08.2018 and an exercise price of EUR 50, the price of the option agreement is EUR 1.9, the service fee is EUR 16 (one agreement includes 100 shares and the price of the option agreement is per one share).

On 02.08.2018, 2 of the same options were sold at the price of EUR 2, the service fee is EUR 8.

Tax report

Acquisition cost = 2 × 100 × 1.9 + 16 × 2 / 4 = EUR 388

Costs associated with transfer = EUR 8

Sales price = 2 × 100 x 2 = EUR 400

CBMWAUG117200: BMW call Aug 2011 72, option, 2, 388, 8, 400

On 17.08.2018 the remaining 2 option agreements were used to acquire 200 BMW shares at a price of EUR 50, the service fee is EUR 35.16, T+2 21.08.2018.

On 19.10.2018 200 BMW shares were sold at the price of EUR 54.20, the service fee is EUR 43.70, T+2 23.10.2018.

Tax report

Acquisition cost = 200 × 50 + 43.7 + 2 × 100 × 1.9 + 16 × 2 / 4 = EUR 10,388

Costs associated with the transfer = EUR 43.70

Sales price = 200 × 54.20 = EUR 10,840

BMW: BMW AG; share; 200; 10388; 43.70; 10840

The result of exercising the put option, will be a sales transaction for the underlying share performed at the strike price. In the tax report the acquisition cost of the option is included in the cost of transfer of the shares being sold.

Example

On 23.11.2018, 400 BMW shares are purchased at the price of EUR 47.30, service fee is EUR 70.58, T+2 27.11.2011.

On 23.11.2018, 4 BMW put option agreements with an exercise date of 16.12.2018 and exercise price of EUR 50 were purchased, the price of the option contract is EUR 2.15 and the service fee is EUR 16.

On 14.12.2018, the purchased options are used to sell 400 BMW shares at a sales price of EUR 50, the service fee is EUR 70.32 EUR, T+2 18.12.2018.

Tax report

Acquisition cost = 400 × 47.30 + 70.58 = EUR 18990.58

Costs associated with the transfer = EUR 70.32 + 4 × 100 × 2.15 + 16 = EUR 946.32

Sales price = 400 × 50 = EUR 20,000

BMW: BMW AG; share; 400; 18,990.58; 946.32; 20000

Example 1

On 13.05.2018 Tallinna Kaubamaja (TKM1T) pays dividends of EUR 0.28 per share. The list of dividend recipients is confirmed as at 09.05.2018, with the LHV client having 100 shares.

Tax report

Is not declared and is not reflected in LHV’s tax report.

Please Note! The net amount of dividends received by an Estonian legal person is automatically included in the calculation of annual income.

Example 2

On 01.05.2018 Microsoft (MSFT) pays a dividend of USD 0.10 per share. The list of dividend recipients is confirmed as at 20.04.2018, with the LHV client having 300 shares. Income tax of 30% is withheld on the dividends for the 100 shares.

Gross dividend 300 × 0.1 = USD 30, of which income tax of 30% is withheld on USD 10 and with no income tax withheld on USD 20. Deposited in the client’s account is 100 × 0.1 × (1 – 0.3) + 200 × 0.1 = USD 27.

Presented in LHV tax report Table 8.1:

US5949181045, MSFT: Microsoft Corporation; USA; dividend; 01.05.2018, USD; 20.00; 0.00; 01.05.2018

Presented in LHV tax report Table 8.8:

US5949181045, MSFT: Microsoft Corporation; USA; dividend; 01.05.2018, USD; 10.00; 3.00; 01.05.2018

Based on this example, the taxable income is USD 20 and the income tax paid on it is 20 x 0.2 = USD 4 (i.e. EUR 3). On 01.05.2018 the EUR-USD exchange rate was 1.3145.

Example 3

On 25.04.2018 General Electric Co (GE) pays a dividend of USD 0.14 per share. The list of dividend recipients is confirmed as at 23.02.2018, with LHV having 500 shares. Different foreign brokers withhold income tax according to different tax rates.

Gross dividend 500 × 0.14 = USD 70, of which income tax of 15% is withheld on USD 56 and with 30% withheld on USD 14. Deposited in the client’s account is 400 × 0.14 × (1 – 0.15) + 100 × 0.14 = USD 57.40. The income tax rate becomes 18%.

Presented in LHV tax report Table 8.8:

US3696041033; GE: General Electric Co.; USA; dividend; 25.04.2018; USD; 70.00; 12,60; 25.04.2018

An investment account is a standard bank account, the user of which has declared as an investment account with the Tax and Customs Board (income tax return clause 6.5 part I ‘Investment Account and Credit Institution Information’).

The account must be declared once as an investment account: when filing the income tax return for the year in which use of the account began. Afterwards, the investment account declaration must be completed each year, even if no contributions or withdrawals take place.

The investment account can be closed at any time, although doing so may be accompanied by a tax liability.

An investor may have multiple investment accounts. Based on the example of the services of LHV Pank, it may be an LHV account, an LHV Trader Account, Growth Account as well as a portfolio management account.

Yes, only financial assets which have been defined in §171 of the Income Tax Act may be purchased for the investment account. Simply put, these are securities that are publicly traded or offered in OECD or European Union Member States. These include negotiable securities traded on securities markets or an alternative market (shares, options, futures), investment fund units, derivative instruments (the underlying asset for which is security listed on a stock exchange) and short-term debt financial instruments.

Transactions with financial assets are payment neutral in the investment account system, and therefore do not have to be declared.

Financial assets do not include II and III pension pillars units, unlisted shares and bonds, private limited company shares and shares of the same class, real estate, deposits, crowd funding investments or cryptocurrency. The acquisition of non-financial assets from the assets of an investment account is treated as a payment. Money received from the sale of non-financial assets must also be declared as an investment account contribution.

Only all movements of cash, i.e. contributions and disbursements of cash, are declared in the investment account system. The declaration is to be submitted each year, even if no contributions or payments were made during the year.

The investment account report can be forwarded to the Tax and Customs Board from the ‘Assets and Liabilities’ → ‘Investment Account Report’ section in the internet bank. In addition, external dividends received for the purposes of the calculation of annual income must be manually declared with the Tax and Customs Board (see Regarding the declaration of dividends from foreign shares in the investment account system).

If during the year you have received dividend payments on foreign securities (including Growth account funds), your obligation to declare the dividend income depends on whether the income tax has already been deducted from received dividends or not.

Dividend payouts on which income tax has been withheld at source are reported in the Investment Account Report available in the LHV internet bank as two separate lines: gross amount of the dividend is shown as a contribution into the account and tax withheld is shown as a disbursement from the account. This format is compatible with the format of Part II of Table 6.5 of Tax and Customs Board’s income tax return, and the content of LHV’s Investment Account Report can be forwarded to the Tax and Custom’s Board automatically from the LHV internet bank. In addition, before submitting your income tax return, you need to manually complete Table 8.8 (‘Income received in a foreign country and exempt from tax in Estonia’) of the Tax and Customs Board’s income tax return. Information on foreign dividends exempt from taxation can be found in the LHV internet bank section ‘Assets and Liabilities’ → ‘Tax Report’. Check the content of Table 8.8 and then copy the data into Table 8.8 of the Tax and Customs Board’s income tax return.

Dividends received in the investment account on which income tax has not been withheld do not need to be declared in the investment account system. Obligation to declare will arise only when you withdraw received dividends from the investment account, in which case we will also include this disbursement into your LHV’s Investment Account Report. You can get an overview of such dividend payments received into your account using Table 8.1 of the Tax Report available in the LHV internet bank, however, this information does not need to be copied into Table 8.1 of your income tax return.

Example A: income tax on dividends has been withheld

• Investment Account Report shows gross dividends as contributions into the account and tax withheld is recorded as a disbursement from the account.
• You need to manually complete Table 8.8 of the Tax and Customs Board’s income tax return.

Example B: income tax on dividends has not been withheld

• Investment Account Report does not include dividends received. Obligation to declare arises only when you withdraw dividends from the investment account.
• No need to fill out Table 8.1 of the Tax and Customs Board’s income tax return.

If you would like to begin using your daily bank account as an investment account, you will need to begin keeping track of all contributions and disbursements involving the account. For example, the receipt of wages is to be reflected as a contribution to the account and the payment of utilities as a payment.

Which is why it is easier to keep track of contributions and disbursements if you only use an investment account to perform transactions related to financial assets. We recommend opening two accounts at LHV Pank and making all daily payments from one account, with investments made from the other account (which is declared the following year as an investment account).

An investment account can be declared retroactively in your annual income tax return for the previous year (e.g. the account taken into use as an investment account in 2015 could be declared in 2016).

An investment account system is also affordable for inactive investors. In this case we also recommend that you open two accounts: using one to make daily payments and the other to perform securities transactions.

An investor may have several investment accounts in one bank, as well as in different banks. However, please note that the transactions for each account must be reported to the Tax and Customs Board separately.

The Growth Account can also be declared as an investment account. We definitely recommend that you mark it in your income tax return next year.

Yes. In the case of the LHV Trader account, you must carefully follow the definition of a financial asset. In doing so, you can be sure that you are correctly reflecting deposits and withdrawals in the case of transactions.

Yes, short selling with the investment account is permitted.

Taking out a loan is only permitted within a certain limit: the money can be used as collateral for such obligations, which are directly related to the acquisition of the financial assets. Financial assets themselves can be used as collateral or may be pledged. At the same time it must be taken into consideration that declaring transactions such as these in the investment account system is very difficult.

All fees that are not directly related to the purchase and sale of securities (management fees, interest payments, information fees, as well as any transfers of funds) must be declared as disbursements. Purchase and sale transactions made using an investment account and involving securities do not have to be declared in the tax return.

No, this was only possible in the 2012 income tax return, and no further losses of this type can be declared as a deposit.

No, this was only possible in the 2012 income tax return and securities can no longer be declared as a deposit.

An exception is securities obtained as part of an estate or as a gift, in which case the acquisition cost can be declared as a deposit to the investment account. Note that the acquisition cost is understood as being the acquisition cost for the beneficiary of the estate or gift, which in most cases is zero.

In order to receive interest income from Estonian bonds and holdings without paying income tax, you must notify the issuer of the security or the depositary separately from the investment account. In the case of LHV Group bonds and LHV holdings, this can be done conveniently from the LHV internet bank: “Information and settings” → “Accounts and limits” → “Active accounts”. Select the account and save the selection. Later, you also declare this account on your income tax return as an investment account. Other issuers (for example, Inbank, Baltic Horizon) must be notified separately.

Unfortunately, in most cases this is not possible. Income tax on dividend payments is always withheld under the laws of the payer’s country of residence and regardless of whether the investment account system was used for declaration or not. If you have received dividends on which income tax has not be withheld (as may be in case of Latvian stocks or Growth Account holdings), the payment of income tax on dividends can be deferred (see Regarding the declaration of dividends from foreign shares in the investment account system).

On 1 January 2018, the amendment of the Income Tax Act entered into force. On the basis of which it is possible for a company paying regular dividends to utilise a lower tax rate.

At the company level, the income tax rate for regular dividends is 14% (14/86 of the net amount), in the case of other dividends 20% (20/80 of the net amount).

The disbursement of dividends taxed at the rate of 20% is tax free for a private individual. Under the 14/8 rule, dividends payable to a private individual are subject to an income tax of 7% being withheld on disbursements.

For a private individual, both dividend payments are contributions to the investment account. In addition, in the case of a dividend payment subject to a rate of 14%, the amount of income tax withheld at the individual level (7% of the gross amount) will be entered in the investment account statement.

No, in the LHV internet bank section “Information and Settings“ → “Accounts and Limits” → “Active Accounts” designating an account as an investment account only impacts a deposit opened at LHV Pank and the taxation of interest payments on the LHV Group’s subordinated bonds. (see How can the payment of income tax on Estonia interest income be deferred with the aid of the investment account?).

In the case of all types of securities, you will receive reports for use in both systems (investment account and conventional system) from LHV’s internet bank.

In that case, declare your bank account until the shares are transferred to the investment account. Cash and securities transfers between your investment accounts are tax neutral.

Example

The investor subscribed to Coop Pank shares, which were credited to the account on 4 December 2019. To transfer the shares, he made a tax free securities transfer from his bank account to his securities account on 12 January 2020. In the income tax return being submitted for 2019 he will declare his bank account as an investment account as of 4 December 2019. In the income tax return being submitted for 2020, he shall declare the bank account until 12 January 2020 as an investment account.

Current taxable income on a financial asset within the meaning of the Income Tax Act (e.g. interest on a bond or deposit) and from the transfer of a financial asset (including the amount received under an insurance contract) must be received in an investment account.

If these sums are received in a non-investment account, then the money must be immediately transferred to an investment account. This means that the money received from the investment many not be placed into consumption before being transferred to the investment account. Immediately means the performance of the obligation as soon as possible, depending on the obligated person.

Income received from a financial asset, which is not immediately transferred to the investment account, is deemed to be a disbursement.

The transaction fees accompanying the purchase and sale can be declared as a contribution if that expenditure is not performed at the expense of the contribution. In the LHV investment account report all service fees can be accounted for as contributions; however, in that case the client is required to check whether this is justified in each particular case.

To facilitate decision making, the following examples have been presented in the instructions to the Ministry of Finance investment account .

Example A

Investor D’s investment account has 0 monetary units and the balance of contributions is 0 monetary units. He transfers 228 monetary units to his investment account. Investor D’s investment account has 228 monetary units, and the balance of contributions is 228 monetary units.

He purchases the shares of ABC for 225 monetary units and pays a transaction fee of 3 monetary units from his investment account.

In that case, the transaction fee many not be declared as a contribution, since one and the same sum may not be treated as a contribution twice.

Example B

Investor A’s investment account has 228 monetary units and the balance of contributions is 200 monetary units. He transfers 200 monetary units from his investment account. His investment account now has 28 monetary units, and the balance of contributions is 0 monetary units.

Investor A transfers an additional 200 monetary units to his investment account.

Investor A purchases the shares of AS ABC for 225 monetary units and pays a transaction fee of 3 monetary units from his investment account.

In that case, it is permitted to declare the transaction fee as a contribution, since the transaction amount has not been previously counted as part of the contribution.

The Ministry of Finance has prepared investment account instructions.

A child’s investment income must be declared in the income tax return, when

• the child’s account has been added to the investment account system;
• securities income (including dividends) from abroad has been received in the child’s account;
• the child’s account contains taxable profit or a loss, which you want to carry forward to the next year;
• tax free revenue (for example, Estonian dividends) in the child’s account exceeds EUR 6000.

Thus, it is not necessary to declare the child’s investments using the ordinary system in the event that no sales transactions are performed during the year, no money is received from abroad, and the income is below EUR 6000.

When using an investment account, the child’s account should be declared annually.

On its homepage, the Tax and Customs Board has prepared a precise overview of individuals who must submit an income tax return.

An income tax report can be requested by a child or their parent, by logging in to the LHV internet bank and selecting the child’s role. The tax report will open in the section “Assets and Liabilities” → “Tax report”. After checking the data, copy it to the corresponding tables in the child’s income tax return in the e-MTA and submit the return there.

An investment account report can be forwarded to the Tax and Customs Board by a child or their parent, if the parent logs in to the LHV internet bank with the child’s ID card or password.

The child’s parent can create a password for the child, if they move in their internet bank to the child’s account and select in the section “Information and Settings” → “Password management”. The child’s username can be found in the section “Information and Settings” → “Data”.

The investment account report can be forwarded to the Tax and Customs Board from the “Assets and Liabilities” → “Investment Account Report” section of the internet bank. If everything is correct, submit the report by clicking on the button “Saada EMTA-sse”. Then continue completing the income tax return in the e-Tax Board and confirm it there.

If the child has an ID-card, they can submit the income tax return in the e-MTA themselves. If the child does not have an ID-card, then the parent can submit the income tax return on behalf of the child by logging in to his/her own e-MTA and selecting the child’s role.

The Tax and Customs Board has also prepared a set of instructions for declaring income.

An e-invoice is an electronic invoice sent to the Internet bank, replacing a paper invoice. You can order e-invoices from your service provider who provides their clients with such an option.

If you have ordered an e-invoice, we shall prepare a pre-filled payment order according to the e-invoice, which you can review and confirm for payment in LHV Internet bank.

The e-invoice standing order service allows you to pay invoices automatically. You only need to order the e-invoice and set up the automatic payment. The standing order service is convenient because it does not require separate approval of regular invoices.

Concluding an e-invoice standing order agreement and standing payments are free of charge for you at LHV.

You can choose the day on which the e-invoice arrives at the bank as the payment date for the e-invoice, or the payment due date for the e-invoice as established by the company who issued the e-invoice. Some companies provide the possibility to choose a date from their suggested range as the payment date for an e-invoice.

This service is free of charge for LHV clients. We shall not charge you for paying the invoices either.

The easiest way to order an e-invoice is via the Internet bank. To do so, choose Everyday banking → E-invoices → Order new.

You can confirm the pre-filled payment order by clicking „Pay“on your e-invoice post-it note in Internet bank. Upon paying the invoice, it is possible to immediately conclude an e-invoice standing order agreement. The concluded e-invoice standing order agreement shall become valid from the next incoming invoice.

It is possible to conclude an e-invoice standing order agreement immediately when processing the e-invoice order. To do so, in the Internet bank choose Everyday banking → E-invoices → Order new.

If the e-invoice order has been processed, then in the Internet bank choose an e-invoice, for which you want to conclude a standing order agreement, from the menu of e-invoices. To do so, choose Everyday banking → E-invoices → Choose e-invoice → Order details and changing → Invoice payment → Change.

The concluded e-invoice standing order agreement shall become valid from the next incoming invoice.

In the Internet bank choose an e-invoice, for which you want to change the standing order agreement, from the menu of e-invoices: Everyday banking → E-invoices → Choose e-invoice → Order details and changing → Invoice payment → Change.

The changes to the e-invoice standing order agreement shall become valid from the next incoming invoice.

If you terminate an e-invoice standing order agreement but an e-invoice has already come in, then termination does not apply to this invoice and it shall be automatically paid by the bank.

You can cancel the automatic payment. Here you will find an explanation how to do that.

If the issuer of the e-invoice permits the cancelling of the e-invoice order in the bank, then in the Internet bank choose the e-invoice, the order of which you wish to cancel, from the menu of e-invoices. Everyday banking → E-invoices → Choose e-invoice → Order details and changing → Cancel.

If the issuer of the e-invoice does not permit the cancelling of the e-invoice order in the bank, contact the issuer.

If you did not order the e-invoice but only pay it, only the person who has an agreement with the service provider can cancel the e-invoice order.

Please inform the service provider issuing the e-invoice about the problem.

If there are insufficient funds in your account on your chosen payment date for paying the e-invoice, the bank shall try to pay the e-invoice until the payment date shown on the e-invoice.

If there are insufficient funds on the account on the e-invoice payment date, the payment shall not be executed. In this case, you need to pay the invoice manually.

If you have entered an e-invoice standing order agreement for which you have also set a separate limit, the e-invoice was not paid due to the limit being too low.

Check the limit for e-invoice standing order agreements in your Internet bank: Everyday banking → E-invoices → Choose e-invoice → Order details and changing → Invoice payment → Limit.

If you have concluded an e-invoice standing order agreement, then partial payment of the e-invoice is not possible at LHV.

Without an e-invoice standing order agreement partial payment of the e-invoice is possible. When paying in this way, remember that many services shall not be extended before the invoice has been fully paid (e.g. newspaper order, sports club’s monthly pass, insurance agreement, etc.).

You do not have to settle the e-invoice at the bank, since an e-invoice is not an obligation towards the bank. An e-invoice is an obligation towards the company that issued it. If the e-invoice was not paid at the bank, you must ensure that you will not remain in arrears towards the company that issued the e-invoice.

If you have concluded an e-invoice with standing order agreement which is related to the e-invoice, and you wish the bank not to settle the e-invoice automatically this time, you will have to cancel the payment prepared by the bank. You can conveniently do so yourself in the Internet bank: Everyday banking ➞ Payments ➞ Pending Payments ➞ Select the payment you want to cancel ➞ Cancel selected ➞ Cancel payment.

If you have concluded an e-invoice with standing order agreement which is related to the e-invoice and in the future you wish to pay the e-invoices manually, end automatic payment of the e-invoice. You can do this conveniently in your Internet bank: Everyday banking ➞ E-invoices ➞Choose e-invoice ➞ Order details and changing ➞ Invoice payment ➞ Change ➞ Choose “I make my own payments” ➞ Confirm.

Before preparing the e-invoice order at the bank, forward the information of the actual remitter to the company issuing the e-invoice. In the future, the company will send the e-invoice to the actual remitter; however, without a detailed description of the product bought. The company shall send you an e-invoice that you cannot pay, but on which you can see the list of purchased services.

To distinguish between e-invoices ordered from the same company, you can conveniently add an order name to all e-invoices in the Internet bank. For example, you can specify in the name of the e-invoices whether this is your home or car insurance, or life insurance.

You may enter the name of the order immediately when concluding the e-invoice agreement; however, this is not mandatory. The names of orders can be changed or added at any time in the Internet bank.

If the payment date selected in the standing order agreement (for example, the 18th day) is later than the payment due date of the e-invoice (for example the 10th day), your e-invoice will be settled automatically on the payment due date (on the 10th day).

The table below describes the process of paying e-invoices with different payment dates and payment due dates.

If the e-invoice is paid after the payment due date, please consider that the company who issued the e-invoice will calculate a fine for delay.

You do not need to be a customer of LHV when applying for a loan. People can apply for a loan if their income (salary, dividends and/or lease income) after covering everyday expenses is sufficient for making loan repayments.

The range of purpose of private loans is wide. You can apply for a private loan in order to buy or renovate a property, furnish a home, finance investments or for other major expenditures.

For this purpose, you first have to complete a loan application on our website. If your salary or other income is not currently received in LHV Pank, please also send bank statement for the last 6 months to eralaen@lhv.ee (digitally signed, in bdoc format and definitely unfiltered) as well as an evaluation report of the collateral property (you can also send this later). If you receive your income from a company owned by you, please send us the annual report of the last financial year of your company and the details of the financial indicators of the current period (balance sheet and income statement), which are not older than 2 months.

You can use liquid real estate property that is in good condition and belongs to you or a person close to you as loan collateral. We grant loans in the extent of up to 70% of the market value of collateral property. Term deposits and securities are also suitable collateral for a private loan.

The smallest loan amount is 30,000 euros and the biggest depends on your creditworthiness. We analyse the repayments of your previous loans and the private loan collaterals and calculate a loan amount with repayments you can afford. Repayments of loans and leasing contracts may form up to 50% of income, but the rate also depends on the number of your dependants. We calculate the monthly loan payment at an interest rate of 6%, based on the Regulation of the Bank of Estonia.

You can also calculate your biggest possible loan amount using the calculator.

The repayment term of a private loan can be up to ten years. A repayment schedule can be drawn up so that the entire loan gets repaid over ten years, but you can also establish repayments suitable for you using a bullet schedule.

In the case of a bullet schedule, we calculate the monthly payment on the basis of the payment schedule of a loan agreement of up to 30 years, although the length of the loan agreement is up to ten years. The last monthly payment of the tenth year is the sum of all the principal repayments still payable (the bullet). When ten years have passed, we shall review your agreements and the terms and conditions of the loan. We generally then conclude a new agreement on the remaining balance for another ten years.

Yes. You can apply for a private loan while you are not yet a customer of LHV, but you have to conclude a customer agreement in our office or internet bank before you conclude a loan agreement.

Yes, it is possible. If you want to return the whole loan sum or a part of it prematurely, it can be done free of charge at LHV Pank. To do so, send an e-mail to your loan administrator.

In order to end the loan agreement prematurely, you need to transfer, by the agreed date, an amount which covers the interest accumulated to date and the unpaid principal sum to the account at LHV Pank which is linked to the loan.

If you would like to take payment leave, contact your loan manager and let him or her know. You can apply for payment leave for up to 12 months at a time.

Yes. Just like you, we at the bank are also interested in insurance to cover the losses if the real estate property that has been established as collateral gets damaged. Therefore, the real estate property has to be insured.

Upon concluding an insurance contract, choose a cover that protects against the most common risks. The cover definitely has to include fire, water, natural disasters and vandalism. The collateral real estate property has to be insured throughout the loan period. LHV Pank has to be the beneficiary.

LHV offers home insurance in cooperation with Compensa. If you are interested, please ask for an insurance quote from your loan manager.

You may deduct the interest on the loan you have taken out for the acquisition of a house or apartment from your income. You may also deduct interest from your income if you have taken out a loan for the establishment, expansion, reconstruction of construction works based on a building permit or building design documentation, as well as for replacing, changing the utility systems of the construction works, changing the division of space and performing the construction and installation works of new technological equipment. It is not possible to deduct the interest on a loan taken for repair works from your income.

On the main page of LHV Internet bank, under the menu “Loans and leasing”, press the button “Information on loan interest to ETCB.” In the opened window you will see the amount of paid interest and the possibility to send this information automatically to the Tax and Customs Board. The forwarded information will be automatically entered into your income tax return.

We strongly recommend you to check the tax return before submitting it and if necessary, make the respective changes. If the income tax return does not show the amount of paid interest or if the amount is incorrect, please consult the private advisors of the Tax and Customs Board by phone on 880 0811. You can also contact them via Skype (mta.eesti) and e-mail at eraklient@emta.ee.

If you had already begun filling in the tax return, but did not complete it, we recommend updating the tax return and filling it in again with the Tax and Customs Board data.

If your internet bank view does not have the possibility to forward the interest information, please report it to the e-mail address laenutugi@lhv.ee or by phone on 699 9111.

You can only deduct the interest on one loan from the income. If you have taken out several loans, the income tax return will show the interest of the loan that was the last one about which you sent information to the Tax and Customs Board.

If the housing is in joint or co-ownership (i.e. it has two owners) and according to the loan agreement these two people have an obligation to repay the loan, in this case both have the right to report the interest on a home loan and deduct it from their income.

The right of deduction is proportional to the share of ownership. If, for example, both own 50% of the housing, each may enter 50% of the paid interest amount.

If one borrower has already sent the information to the Tax and Customs Board from internet bank, this information will be displayed in the income tax return of the other borrower as well. In the case that the information is not displayed in the tax return, please inform us on the e-mail laenutugi@lhv.ee or by phone on 699 9111.

If it is your first time reporting loan interest, you also have to submit the purchase contract of your property and the loan agreement to the Tax and Customs Board. These documents cannot be submitted through the internet bank.

To check whether you are using the loan for its intended purpose, the Tax and Customs Board may request additional certificates. For building works, the right to deduct home loan interest is certified with a copy of the building permit or building design documentation. This is why we advise you to keep all the documents related to the loan.

As a private person, you can get tax advice on the Tax and Customs Board information line 880 0811, via Skype (mta.eesti) and by e-mailing eraklient@emta.ee.

Read more about the 2019 income tax return

The loan interest paid in 2019 can be automatically transferred to the Estonian Tax and Customs Board via LHV internet bank. If you are unable to transfer loan interest via the internet bank, please email laenutugi@lhv.ee or call 699 9111. In case your loan expired before November 23, Danske Bank sent you an interest notice by mail in January 2020.

All individuals with an Estonian personal identification code (including e-residents) can open an entrepreneur account. To enter into an agreement, the individual must already be an LHV customer.

When using an entrepreneur account, the person cannot be a VAT liable person or operate as a self-employed person (FIE) in the same or similar area of activity.

If a customer is currently registered with the Unemployment Insurance Fund as unemployed and opens an entrepreneur account through LHV, this information will reach the Unemployment Insurance Fund and the customer’s unemployed status will end, regardless of whether the customer has received any funds on the entrepreneur account.

An entrepreneur account is useful for a person who provides services to other private persons in areas of activity which do not require large expenditures to be made in advance. For example, a babysitter, domestic help, gardening and repair or construction work, which are not accompanied by large business expenses. The costs of some of those services is borne by the party who orders: for example, the party who orders repair or construction works purchases their own repair tools and materials.

An entrepreneur account is also useful for those who sell goods that they have prepared themselves to physical as well as legal persons, in the event that the cost of raw or source material is not very high in comparison with the sales price for the goods. Such areas of activity are, for example, handicrafts and art, and the selling of home-grown or prepared foods.

The user of an entrepreneur account does not have the option to deduct expenses. Which is why an entrepreneur account is not suitable for those whose main area of activity is intermediating goods purchased elsewhere or for whom the cost of materials necessary for the manufacturing of goods or provision of services comprises a large part of the sales price.

In areas of activity which are accompanied by direct input costs, it is more practical to operate as a self-employed person (FIE) or incorporated entity.

If the income is up to 25,000 € per calendar year, the tax rate is 20% of the sum received in the entrepreneur account.

If the income for the calendar year exceeds 25,000 €, the amount exceeding it will be subject to a 40% tax rate.

If the income received in the entrepreneur account exceeds 40,000 € per calendar year, the person is obligated to register themselves in the commercial register as an undertaking (FIE, OÜ) and the Tax and Customs Board as a person liable for value added tax. A registered undertaking is required to keep accounts and accounting for taxation purposes.

The user of an entrepreneur account has the right to health insurance in the event that the social tax paid during a calendar month to the Tax and Customs Board is at least equivalent to the mandatory minimum social tax. It is worth remembering that the minimum social tax rate will change at the turn of the year, and this will also change the minimum amount that must be received in the entrepreneur account in order to retain the right to health insurance.

According to the Labour Market Services and Benefits Act, a person can not be registered as unemployed if the person provides a service or sells goods within the meaning of the Simplified Business Income Taxation Act; accordingly, conclusion of the entrepreneur account Agreement results in the termination of registration of a person as unemployed.

Broadly speaking, the same rules that apply to a bank account also apply to an entrepreneur account. For example, the account holder can order a bank card and card payment terminal that are associated with the account.

The exception is investment services: Securities transactions cannot be performed with an entrepreneur account.

In the case of everyday transactions not associated with an entrepreneur account it is recommended that other bank accounts be used, in order to avoid deposits leading to the creation of an erroneous tax burden being made to the Tax and Customs Board.

If an amount has been deposited in the entrepreneur account by mistake and it has been subjected to business income tax, the user of the entrepreneur account must submit a written application along with evidence to the Tax and Customs Board. With this the user will explain why the sum in question is not subject to business income tax. If the evidence is sufficient, the Board will refund the erroneously paid tax to the person’s prepayment account.

When providing services to a legal person, keep in mind that a legal person has an additional income tax obligation (at a rate of 20/80), which makes the tax burden equal to the tax burden on an ordinary employment relationship. The additional tax obligation is to prevent conventional employment relationships from being directed to a more favourable entrepreneur account. There is no additional income tax obligation when selling goods to a legal person.

The money in a deposit is released by the morning of the deposit's expiry date.

You will find the interest rates for term deposits here: lhv.ee/hoius

You must have an account in LHV Bank in order to open a deposit. Once you have an account, you can open a term deposit in one of our offices or in the internet bank.

Starting from 2018, the state will tax the interest earned on the deposits of private individuals, which are paid out in 2018 or later.

If you deposit your money in an investment account and you wish to defer the payment of income tax, please inform the bank of it via the internet bank as soon as possible. Interest rates are shown without considering the taxes.

Income tax shall only be paid on deposit interest by those private individuals, who are Estonian tax residents and who have not informed the bank that their account, in which the interest is received, is an investment account.

Estonian tax resident is a person, whose permanent residence is in Estonia or who has stayed in Estonia for at least 183 days in a year. For tax purposes the residence can be verified in the internet bank (“Information and settings” - > “Details”).

An investment account enables an active investor to postpone the income tax liability and reinvest the earned return without paying the income tax in between.

It is wise to carefully consider which accounts should be classified as investment accounts. Most definitely it is not reasonable to do it with your daily current account, since declaration of the same at a later date will be extremely complicated.

The choice of investment account can also be made in the internet bank. “Information and settings” ➞ “Accounts and limits” - > “Active accounts”. Choose the account and save the selection. Later you should also declare this account on your income tax return as an investment account.

The amendment that entered into force at the beginning of 2018 concerns both the demand deposit as well as the term deposit interest. Whereas it doesn’t matter when the deposit agreement was concluded or for which period the interest is paid, since the tax system is so-called cash-based. This means that the time when the interest is paid to the client is what matters.

You do not have to declare or pay the interest yourself. The bank shall withhold income tax and declare and pay it on your behalf.

The clients, whose deposit interest is subject to income tax, will from now on see two entries in their account statement: interest and income tax payment. Calculation of income tax follows the traditional rounding-off rules.

Example: if you took out a 12-month (365-day) deposit contract in the amount of 500 € with an interest rate of 0.30%, then at the end of the deposit period the bank will transfer the interest to your account in the amount of 1.52 € and withhold 30 cents as income tax.

All interest rates displayed by the bank are gross amounts. This means that no taxes have been deducted from the interest rates.

Some clients (such as enterprises, non-residents, users of investment account system) do not have to pay income tax on deposit interest. This is why it is not reasonable, given the complicated tax system, to show interest rates together with taxes and without them.

The data of the interest earned on bank deposits will be automatically shown on your pre-populated income tax return starting from 2019.

If you choose a deposit with automatic extension (together with interest), it will not defer the payment of income tax. To be specific, upon the expiry of your deposit, we will transfer the principal amount of the deposit to your account together with interest, withhold income tax and open a new deposit XXXX.

You can log in to LHV Bank with your ID card, Mobile ID, Smart-ID or the PIN calculator given to you by LHV Bank.

You can log in to LHV Bank with your ID card, Mobile ID, Smart-ID or the PIN calculator given to you by LHV Bank. You can also create a password that gives you access to your account if you wish. To do this, log in to your account with your ID card, Mobile ID, Smart-ID or PIN calculator and select Passwords under INFORMATION AND SETTINGS.

Your username is specified in your Client Agreement. Also you can find your username in e-mail that was sent to you after signing the Client Agreement. Call our customer support on (+372) 6 800 400 or send an e-mail to info@lhv.ee to obtain the information faster.

You cannot change your username in the internet bank, you have to call our client support on 6 800 400 or send an e-mail to info@lhv.ee.

If you are using the Web browser Firefox or Internet Explorer, enabling ID card extensions will help. For this, proceed as follows:

• Firefox Web browser: In the menu, open Firefox – Add-ons – Extensions. On the list, find Estonian ID Card authentication, and check to make sure the extension is enabled. Close all windows of the Web browser. Open the Web browser again and try to log in.
• Internet Explorer Web browser: In the settings menu, open Manage Add-ons – Toolbars and Extensions. On the list, find "EstEIDIEPluginBHO Class“, select it and check to make sure the extension is enabled. Close all windows of the Web browser. Open the Web browser again and try to log in.

If the problem persists, update your ID card certificates.

Call our client support helpline on 6 800 400 or send an e-mail to info@lhv.ee in the event of further problems.

Using ID-card on Google Chrome 42 is disrupted even for users with previously successful sessions and you need to update your ID-software.
To restore the functionality, do the following:

• close all open browser tabs;
• renew your ID-software at installer.id.ee;
• reopen browser.

Read more on id.ee →
In addition to that Windows XP or Vista users need to enable NPAPI plugins. Read detailed instructions on id.ee →

This error may be caused by several circumstances occurring at the same time; it is difficult to identify one specific reason. Renewing the base software of the ID card usually helps. Read more at installer.id.ee.

Problems may also occur if use of the EstEID plug-in is prohibited. To allow the plug-in, do as follows:

• Google Chrome: due to the security requirements in place since version 32, the ID-card signature plug-in has been disabled by default. The warning text and icon reading “Plug-in blocked” will be displayed on the browser’s address bar on the signature page. You can select the plug-ins that are not blocked by clicking on the icon. Make sure in the settings that the EstEID plug-in is always enabled; after that, press the “Back” button on the signature form, as the signing process has already failed. If you have disabled the plug-in previously and no warning message is displayed, open chrome://plugins in the browser window, find the EstEID plug-in and mark the tickbox “Always allowed”.
• Internet Explorer: select Options (the gear icon) > Manage add-ons. In the table, find the plug-in EstEIDIEPluginBHO Class and check that the status is ‘Enabled’. To change the status, right-click on the row and select ‘Enable’ from the opening menu.
• Firefox: select Firefox > Add-ons in the browser menu and check that the EstEID (or Estonian ID Card) plug-in is allowed.
• Edge: The ID-card can be used for logging into the internet bank, but it is not possible to confirm payments or sign agreements. To do this, other web browsers must be used. If Edge displays an error stating it is not possible to sign with the ID-card, the same page can be opened in Internet Explorer by selecting “Open with Internet Explorer” from the menu bar on the top (the rightmost icon, with three dots).

The fastest way to get a calculator is to stop by one of our branch offices. If that is not convenient for you, please contact customer support.

1. Download the free Smart-ID app.
2. Register and associate Smart-ID with your ID card or Mobiil-ID.
3. Create your own PIN1 and PIN2 and memorise them. PIN1 is needed for logging into e-service websites and PIN2 is required for confirmation of user actions.

1. If your phone’s SIM does not support Mobiil-ID, you will have to visit your operator’s branch and get a new SIM with Mobiil-ID support. Be sure to bring a personal identification document, either your ID card or the Republic of Estonia passport if you are using digi-ID.
2. Activate Mobiil-ID certificates on the Police and Border Guard Board website with your valid ID-card or digi-ID. For that you will need your ID card’s PIN1 and PIN2.
3. When you are logging into mobile or internet bank, the phone will ask you to enter PIN1. When you are confirming a payment, you will have to enter PIN2.

Mobiil-ID works both in Estonia and abroad.
The Mobiil-ID monthly fee is approximately 1 euro.

To protect your bank account against unauthorised access and misuse, your means of authentication is blocked temporarily in situations where there have been repeated unsuccessful attempts to use it. The block is only set to a specific means of authentication, i.e. If entering with the PIN-calculator is temporarily not possible, you can still use login with a Smart-ID or password. The block will be removed automatically after a certain period of time.

If you are convinced that you have not made a mistake in entering your username and/or password, make sure to contact LHV customer support.

The public subscription of LHV Group’s new shares shall be performed during the period of 2.05-16.05. In order to subscribe for shares you need an investment services contract and an ESCD account. LHV shares may be subscribed for through all banks who are ESCD account operators: LHV Pank, Swedbank, SEB Pank, Nordea Bank, Danske Bank, Eesti Krediidipank, Tallinna Äripank, Citadele banka, and Versobank.

A subscription application may be submitted using the channels provided by the account operator; subscription for shares is easiest in the internet bank.

Holding or subscribing for LHV shares is free of charge at LHV Pank.

View details from the prospectus.

The share issue is public and primarily aimed at Estonian retail investors. All private persons and companies in Estonia can subscribe for shares. View details from the prospectus.

LHV Group plans to issue 2,000,000 new shares. The subscription price of an LHV share is 6.95 €. The subscription price is approximately twice the post-issue book value of an LHV share. Private placements of LHV shares, too, have been completed at similar price levels previously. The capital raised will be used to grow LHV’s existing businesses. View details from the prospectus.

The amount needed for subscription must to be in the account at the time of the transmission of the subscription order. The subscription amount shall be reserved until issuing the shares. View details from the prospectus.

No limit has been set on subscription during issue. At a minimum, one share may be subscribed for; however, not more than the issue size, or 2,000,000 shares, may be subscribed for. For detailed information, see the prospectus.

In the event of over-subscription, shares will be allocated on the basis of all the subscription applications. Shares will be allocated with a view to shaping LHV into a publicly traded company with the biggest possible pool of shareholders. In terms of the quantity of shares allocated, we will be entitled to prefer subscribers who were clients of LHV Pank before the subscription period due to begin on 2 May or clients of LHV Varahaldus before the General Meeting of the Shareholders held on 20 April. The results and allocation of the issue will be made known on 18 May. For detailed information, see the prospectus.

If you would like to conclude an investment services agreement with LHV Pank, select INFO AND SETTINGS> “Agreements” on the left menu in the LHV internet bank and conclude an agreement to be able to effect investment transactions.

If you do not have an Baltic securities account but would like LHV Pank to be your account manager, select INFO AND SETTINGS> “Agreements” on the left menu in the LHV internet bank and conclude an agreement for an Baltic securities account.

At LHV Pank, concluding the investment services agreement and ESCD account agreement is free. We do not charge for holding Baltic securities.

For additional information, go to investor.lhv.ee. or view the prospectus now.

We recommend opening two accounts at LHV and making all everyday payments from one account and using the other one as an investment account, which should be declared as an investment account next year. An investment account can be declared for the previous year on the annual tax return (in 2016, one could declare an account that entered use as an investment account in 2015).

The investment account system is suitable for less active investors as well. Even if you trade securities only occasionally, we also recommend opening two accounts, one for everyday baking and the other for trading securities.

Yes, an investor can have multiple investment accounts, either in the same bank or in different banks. Just bear in mind that each account must be reported separately to the tax authority.

The Growth Account can also be declared as an investment account, and we urge you to do so next year on your tax return.

Yes, the definition of financial assets should be carefully considered in the case of this account so that the deposits and withdrawals get correctly recognized.

Short-selling is allowed. Borrowing is allowed only within certain limits – i.e., money can be used to secure obligations directly connected to acquiring financial assets. The financial asset itself may be used as collateral or pledged. Yet bear in mind that it is very complicated to declare such transactions in the investment account system.

All fees not directly related to buying and selling securities – such as management fees, interest payments, information fees – and all withdrawals of funds must be declared as disbursements. It is no longer necessary to declare buy and sell transactions on the tax return.

No, this possibility existed only on the 2012 tax return and such losses can no longer be declared as deposits.

No, this possibility existed only on the 2012 tax return. After that time, securities can no longer be declared as a deposit. An exception is made for securities acquired as a gift or inheritance. In such a case, the acquisition cost is to be declared as a deposit to the investment account. Bear in mind that acquisition cost means the acquisition cost for the recipient or heir, generally zero.

The Ministry of Finance has developed a guide to investment accounts.

First, submit an application to conclude a hire-purchase contract. You can do this at our business partner’s point of sale or on our website. Once we have reviewed your application, we will assign you a limit up to which you can conclude one or, if you wish, also several hire-purchase contracts. You may also have the credit transferred to your bank account in the form of a consumer loan.

You can let us know about your purchase needs here. We will get in touch with a representative of that company and, if possible, begin to do business with them, so that you can use the LHV hire-purchase option for purchases also from that merchant.

You can apply for hire-purchase if:

• your monthly income is at least 250 €
• you are aged 18 to 75
• you are a citizen of the Republic of Estonia, a citizen of the Russian Federation or holder of a grey passport, who holds a residence permit and resides in Estonia.

You only need to submit your account statement if this is requested by LHV Finance customer support.

The easiest way to submit your bank statement is automatically via Mobile-ID or Smart-ID, which only takes a moment. The bank statement can also be taken from the internet bank and sent to us via e-mail. We will send you instructions on how to do so via e-mail.

Once you have submitted an application, we will assign you a limit valid for 90 days. Up to this limit, you can conclude one or several hire-purchase contracts.

1. From among our business partners, choose the merchant from which you would like to buy goods or services.
2. Let the merchant know that you would like to use the LHV hire-purchase option to make a purchase.
3. Together with the merchant, choose the contractual terms that suit you and review the contract.
4. Sign the contract.

You can also use the LHV hire-purchase option to make a purchase from an online shop. In this case, the merchant will provide you with information about the contractual terms and then send you the contract to sign.

Some online shops have the LHV hire-purchase link. It works like a bank url: if you choose this payment method, you can apply for a limit and sign a contract online straight away.

We will forward the information about the amount of the first instalment and its due date to you by e-mail once a contract has been concluded. The amount of the instalment and the payment due date are also recorded in the payment schedule attached to your contract. Should you be unable to find the information you need, please call our customer support on 699 9111 or e-mail to finance@lhv.ee.

We will send you the invoice by e-mail or post every month, five days before the payment due date. If you have also requested an e-invoice, we will send it to the Internet bank of your choice.

Pay your instalments into the AS LHV Finance account EE707700771001062897. Indicate the number of your hire-purchase contract as the reference number.

The most convenient way to make your monthly payments is to use the automatic e-invoice standing order service. You can conclude a standing order agreement via the Internet bank of the same bank where you would like to make your monthly payments.

You do not have to wait for an invoice to arrive to pay an instalment. If you have not received an invoice, look up the exact amount on the payment schedule of your contract. Transfer this amount into the AS LHV Finance account EE707700771001062897.

At the latest, the instalment must be received in the AS LHV Finance account on the payment due date set out in your contract. We therefore advise you to transfer payment before 4 pm on the business day preceding the payment due date at the latest. This way, you can make sure that the payment will be received by us on time.

For your invoice to be paid automatically, conclude an e-invoice standing order agreement via the Internet bank of the bank where you would like to make your monthly payments. Going forward, you will no longer need to worry whether your invoice has been paid on time. It is important to just make sure that on the payment due date there are sufficient funds available in your bank account for paying the instalment.

Information that may be needed for requesting an e-invoice and concluding a standing order agreement:

• Invoice issued by: AS LHV Finance
• Account number: account from which you wish to make payments
• Customer ID: agreement number
• Expiry of order: leave this field blank
• Invoice payment: select automatic payments
• Standing order date: date of receipt of invoice
• Limit: leave this field blank

Your hire-purchase contract is easy to amend. All you have to do is e-mail your request to us at finance@lhv.ee. If needed, you can apply for a grace period or change the payment due date or the amount of the monthly instalment. It costs 10 euros to amend your contract. This amount will be added to your next invoice. If you pay the entire hire-purchase amount early, this will attract no service charge.

It is free of charge to repay the entire hire-purchase amount early. E-mail your request to us at finance@lhv.ee.

Information is available from our customer support by calling 699 9111 or e-mailing to finance@lhv.ee. Customer support operates Mon–Fri 9–17.

The LEI (Legal Entity Identifier) is a global legal entity identifier, consisting of a 20-digit alphanumeric code. The LEI code is unique, it shall be issued once for a specific legal entity and the same code cannot be issued to another legal entity. The LEI code does not replace the registry code of the commercial register of the Republic of Estonia. In Estonia, the registry code is still used to identify a legal entity.

The LEI code associates a legal entity with key information, which allows legal entities participating in global financial markets to be clearly and uniquely identified.

LEI codes are already used to identify the parties to EMIR derivative instruments transactions and due to the application of implementing regulation EU/2017/105, no other alternative codes can be used when providing notification of transactions made with derivative instruments starting from 1 November 2017.

The LEI code shall be used for reporting as of 3 January 2018, pursuant to the MiFID II and MiFIR regulation, transaction reports shall, among other things, also be used for investigating market abuse. The format of the transaction reports is established by an implementation regulation of the European Commission.

Legal entities that have been assigned the right to provide investment services are obliged to notify surveillance authorities of transactions made with the securities of a legal entity client by using the LEI code. In case a legal entity client does not have a LEI code, the reporting obligation cannot be performed and as a result the transaction orders of such legal entities cannot be fulfilled.

Legal entities are required to submit an LEI code in the event that they wish to use an LHV Broker, LHV Trader, or LHV portfolio management service, and when they wish to buy or sell listed securities. In addition, an LEI code is necessary in the case of FOP and DVP transactions involving listed securities if there is a change in the owner of the securities (for example, shares are transferred from the account of a legal person to the account of a private person).
An LEI code is not necessary in the case of unlisted shares and private limited company shares, unlisted bonds and transactions involving traditional fund shares.
Without an LEI code, LHV Pank is unable to correctly report transactions to regulatory agencies, which means that it is no longer possible to perform the corresponding transactions. Transaction restrictions will enter into force on 03 January 2018, at the latest.

An LEI code can be applied for from separately authorised agencies, information on which can be found on the Global Legal Entity Identifier Foundation homepage. There are a number of different opportunities and the selection can be made freely. For example, LHV has enjoyed smooth and fast cooperation with the following: Bloomberg LEI, Slovenian Central Securities Clearing Corporation, and WM Datenservice.
Unfortunately, there is no agency in Estonia that issues LEI codes. Since each LEI code is unique, a code issued elsewhere is also valid in Estonia.

The LEI code shall be issued for a fee and is also subject to a yearly maintenance fee.

It is worth noting that the price may vary substantially depending on the service provider.

To correctly perform the reporting duty, the LEI code of a legal entity must be valid. The company providing the investment service shall check the validity of the code before completing the transaction.

An investment service provider must ask a legal entity client all information which is required for submitting transaction-related information to a regulatory authority. This information also includes the LEI code.

In case a legal entity client does not submit to the investment service provider all the information required for completing a securities transaction, including the LEI code, the service provider shall not be able to perform the reporting duty pursuant to law. In this case, the transaction orders of such legal entities cannot be executed starting from 3 January 2018.

Add your LEI code to the internet bank data of your company by selecting "Information and settings" → "Data" → "LEI code".
The LEI code issued to a company will reach the universal database within 24 hours of it being issued. Therefore we recommend that our clients wait 24 hours after the LEI code has been issued before adding it to their internet bank. If the code is not in the LEI database, adding it to LHV internet bank may not be successful.

The service charge of the Bank consists of several parts:

• cross-usage charge,
• processor’s charges,
• charges of international card organisations,
• bank’s margin.

Since the dynamics of the components differ, we prepare a separate offer for each trader.

It depends on what kind of terminal you wish to have. Monthly rental fees are approximately 20 € (plus VAT).

In that case, it should first be verified that the transactions were sent successfully. For that, please check if the daily report receipt came out of the terminal. If not, please send the transactions by following the instructions for your terminal, and the money will arrive in your account by 11.00 the next day. If that does not help either, write us at the e-mail address info@lhv.ee.

In that case, we will ask you to send us the copies of the receipts for that day, together with a copy of the day’s transaction report receipt, to the e-mail address info@lhv.ee.

The sales receipts from payment terminals must be kept for six months from the date of the transaction.

The money will arrive in the business’s account at LHV Bank by 11.00 on the following day.

The number of points of sale of a business is not limited. Neither is the number of terminals in one point of sale.

• Check if the terminal is in the connection area. If not, move to a connection area.
• Terminal needs a restart. Instructions on how to perform the operation are included in the User Manual.
• If restarting does not help, contact the processing person by calling 671 1444.

We are offering the standard e-commerce solution available in Estonia. Its integration is similar with that of a bank link.

The e-commerce solution we are providing complies with all PCI-DSS requirements. To reduce fraud, we are using 3D-Secure card user authentication.

Yes, we do; however, since it is a risk product, we are very careful when it comes to selecting the traders to whom we issue such terminals.

If the merchant discontinues use of the card payment service and used a terminal leased from LHV, they are required to return the terminal to the issuer, Nets Estonia AS. There are two options for doing this:

1. The merchant can take the terminal to Nets Estonia AS at Tartu mnt 63, 10115 Tallinn on business days between the hours of 9–17 (tel 6711 477).
2. The merchant can order Jetpak courier service to return the terminal to Nets Estonia AS at the recipient’s expense. The courier can be ordered at Kuller.ee and by phone 646 322.

You don’t have to be an LHV client to apply for a loan. You can apply for a loan if your income (salary, dividends, rental income) is sufficient to cover the loan payments after covering your everyday expenses. If you have previously taken a loan from a financial institution, you should not have had any problems with its repayments.

A home loan helps to finance the purchase or renovation of a home.

To obtain a loan, please complete the home loan application. The home loan application can be found on the LHV website. If your salary is not currently being deposited in LHV Pank, please send an unfiltered account statement for the past 6 months in bdoc format to kodulaen@lhv.ee (digitally signed if possible).

The apartment or house you are planning to purchase can be used as collateral for the home loan. Self-financing can be replaced with additional collateral, which can be another property belonging to you or your family member that is in good condition. The acceptance rate of collateral may be up to 85% of the market value. The acceptance rate depends on the location of the collateral, the type of the collateral and its condition.

It depends on your creditworthiness as the loan applicant. We analyse the repayments of your earlier loans and home loan collaterals and calculate a loan sum that you would be able to pay back.

The repayments of loans and leases may amount to up to 50% of your income, but the rate also depends on the number of dependents you have. We will apply a 6% interest on the monthly payments, based on the regulation of Eesti Pank.

You can use the following tool to calculate the biggest possible loan sum you can possibly take.

You can choose between an annuity schedule and a schedule with equal payments of the loan principal.

In the case of an annuity schedule, the loan payment for each month remains fixed until the end of the loan period. At the beginning of the loan period, it is mainly comprised of the interest, but with each consecutive instalment, the share of the principal increases. The interest is calculated on the outstanding loan balance.

In case of a schedule with equal payments of the loan principal, the principal is divided into equal parts, to which the interest is added. As the interest is calculated on the outstanding loan balance, your instalments will decrease with each subsequent month.

So, in case of an annuity schedule the payments are equal throughout the whole loan period, resulting in a larger total interest sum. With a schedule with fixed payments of the loan principal, the instalments are bigger at the beginning of the loan period, but are constantly decreasing and the total interest paid will be smaller.

The self-financing rate depends on the condition of the property to be purchased. When the property is new and in a very good condition, the self-financing rate is at least 15% and in case of older real estate at least 20%. The precise sum of the required self-financing depends on the condition and location of the collateral and your solvency.

If you so desire, you can replace the self-financing with additional collateral. This can be another property belonging to you or your family member that is in good condition.

We are providing the opportunity to buy a home with KredEx surety – for which the rate of self-financing starts from 10%. For more details, please see KredEx’s homepage.

In case of a construction plan, we will take into account the total cost of the project. The self-financing is always paid first, and then the building must be completed with the help of the home loan. It is also possible to use a KredEx guarantee for building a house. If you want a loan offer for the construction of a house, please submit a loan application and send the construction plan, the construction budget and the construction permit to us at kodulaen@lhv.ee. In addition, please include the valuation report of the house to be built, which establishes both the present as well as the potential future market value.

When planning to take a home loan, please remember that you need to pay the self-financing sum, agreement fee and the fee for the appraisal of the property. For the KredEx surety, you have to pay a suretyship fee of 3% of the amount of surety upon concluding the loan agreement.

When a collateral agreement is concluded, a notary fee and state fee also apply. These sums depend on the substance of the transaction and the amounts of the loan and mortgage. The notary fee can be calculated with the following tool: notarnet.ee/kalkulaator.

As real estate that is collateral for a loan must be insured for the entire loan period, also take into account the insurance costs.

In order to receive the KredEx surety, you need to prove to the bank that you are in one of the target groups of the KredEx surety. You can find more detailed information on the KredEx website.

Yes. If you are applying for a home loan and are not yet an LHV client, before concluding the loan agreement, please fill in the account opening form, identify yourself and then conclude the client agreement.
You can identify yourself at the nearest identification point with a valid personal identification document. After identification, you can conclude the client agreement conveniently on the internet bank.

You can choose the date of the loan payments yourself when filing the loan application. On the basis of the loan application we will compile a loan schedule including all the repayment dates and sums.

It is your responsibility to make sure that you have the required sum available on your LHV Pank account on the date of each payments. It is debited from your account automatically without a separate invoice.

Yes, it is possible. If you want to return the whole loan sum or a part of it prematurely, it can be done free of charge at LHV Pank. To do so, send an e-mail to your loan administrator.

In order to end the loan agreement prematurely, you need to transfer, by the agreed date, an amount which covers the interest accumulated to date and the unpaid principal sum to the account at LHV Pank which is linked to the loan.

Just like you, it is also in the interests of us as the bank that should the collateral property be damaged, the insurance would compensate the damages.

When concluding the insurance contract, make sure that all of the most common risks are covered. Coverage of risks related to fire, water, natural disasters and acts of vandalism are required in all cases.

The collateral property must be insured for the duration of the loan period. Please state LHV Pank as the beneficiary.

If you need a grace period, please contact your loan administrator and let them know.

For you, a mortgage means that if the loan is not repaid, the bank will be entitled to sell the apartment or house (including the land) owned by you.

Before you consent to the establishment of a mortgage:

• consider carefully whether you are prepared to risk and give up an apartment or house owned by you if there are any problems with the repayment of the loan.
• decide whose and what obligations you are prepared to guarantee.
• you are entitled to request, from both the notary and the bank, drafts of the contracts to be concluded and, once you have received them, review their content carefully.
• do not be afraid to contact the bank or the notary’s office to find answers to any questions that have come up.

Use legal assistance, if needed.

When you are about to sign a notarised contract:

• listen to the notary’s explanations very carefully.
• do not be afraid to ask if something remains unclear.
• double-check that the contract states specifically what you have agreed upon with both the borrower and the bank.

Once contracts have been signed:

• be proactive and take an interest in how the performance of the loan contract is proceeding.

If the borrower does not reply to your questions, make sure to contact the bank.

• always communicate any changes in your contact details (address, telephone number, and e-mail address). Only in this way can you be certain that the necessary information will reach you.
• carefully review any notices sent by the bank and make sure to collect any registered letters.

If the borrower is not performing their obligations, the bank will contact you and provide you with an opportunity to perform the obligation.

By performing the borrower’s obligation, you can prevent the sale of the pledged apartment or house as well as avoid incurring any additional costs or litigation.

You are entitled to require the borrower to indemnify any amounts you have paid on their behalf.

You may deduct the interest on the loan you have taken out for the acquisition of a house or apartment from your income. You may also deduct interest from your income if you have taken out a loan for the establishment, expansion, reconstruction of construction works based on a building permit or building design documentation, as well as for replacing, changing the utility systems of the construction works, changing the division of space and performing the construction and installation works of new technological equipment. It is not possible to deduct the interest on a loan taken for repair works from your income.

On the main page of LHV Internet bank, under the menu “Loans and leasing”, press the button “Information on loan interest to ETCB.” In the opened window you will see the amount of paid interest and the possibility to send this information automatically to the Tax and Customs Board. The forwarded information will be automatically entered into your income tax return.

We strongly recommend you to check the tax return before submitting it and if necessary, make the respective changes. If the income tax return does not show the amount of paid interest or if the amount is incorrect, please consult the private advisors of the Tax and Customs Board by phone on 880 0811. You can also contact them via Skype (mta.eesti) and e-mail at eraklient@emta.ee.

If you had already begun filling in the tax return, but did not complete it, we recommend updating the tax return and filling it in again with the Tax and Customs Board data.

If your internet bank view does not have the possibility to forward the interest information, please report it to the e-mail address laenutugi@lhv.ee or by phone on 699 9111.

You can only deduct the interest on one loan from the income. If you have taken out several loans, the income tax return will show the interest of the loan that was the last one about which you sent information to the Tax and Customs Board.

If the housing is in joint or co-ownership (i.e. it has two owners) and according to the loan agreement these two people have an obligation to repay the loan, in this case both have the right to report the interest on a home loan and deduct it from their income.

The right of deduction is proportional to the share of ownership. If, for example, both own 50% of the housing, each may enter 50% of the paid interest amount.

If one borrower has already sent the information to the Tax and Customs Board from internet bank, this information will be displayed in the income tax return of the other borrower as well. In the case that the information is not displayed in the tax return, please inform us on the e-mail laenutugi@lhv.ee or by phone on 699 9111.

If it is your first time reporting loan interest, you also have to submit the purchase contract of your property and the loan agreement to the Tax and Customs Board. These documents cannot be submitted through the internet bank.

To check whether you are using the loan for its intended purpose, the Tax and Customs Board may request additional certificates. For building works, the right to deduct home loan interest is certified with a copy of the building permit or building design documentation. This is why we advise you to keep all the documents related to the loan.

As a private person, you can get tax advice on the Tax and Customs Board information line 880 0811, via Skype (mta.eesti) and by e-mailing eraklient@emta.ee.

Read more about the 2019 income tax return

The loan interest paid in 2019 can be automatically transferred to the Estonian Tax and Customs Board via LHV internet bank. If you are unable to transfer loan interest via the internet bank, please email laenutugi@lhv.ee or call 699 9111. In case your loan expired before November 23, Danske Bank sent you an interest notice by mail in January 2020.

Steps for becoming a private client of LHV:

• Fill in the account opening form at LHV mobile app or internet bank
• identify yourself
  • without leaving home, electronically through internet bank or
  • at an identification point near you – please bring with you a valid identity document.
• sign the agreement
  • As soon as you have identified yourself, you can sign the customer contract in LHV's Internet bank or mobile app. You will need a valid ID card with ID card reader, Mobile ID or Smart ID.

Steps to becoming a business client at LHV:

• fill in an application for opening an account. It can be found by accessing the OPEN AN ACCOUNT link, and selecting the “Register as the representative of a legal person” option button
• identify yourself in an LHV office or an identification point near you:
  • please bring with you a valid identity document.
  • if you opt to identify yourself at an identification point near you, please let us know in advance via info@lhv.ee or 6 800 400. We will then send you a client agreement so that you can digitally sign it.
• sign the agreement
  • if desired, you can also sign the client agreement at our Tallinn or Tartu bank office.

In Tallinn, our office is located in the city centre, in the City Plaza office building, at Tartu mnt 2. When coming by car, you can conveniently park right in front of the office. There are designated spaces for our customers, with 30 minutes of free parking time.

In Tartu, our office is located in the immediate vicinity of the Tasku Centre and the bus station, at Ülikooli 2a.

An LHV current account for a minor can be opened by a parent holding the right of representation. If you are LHV’s client then you can open an account for your child conveniently via internet bank or mobile app.

Loe lähemalt

To open an account for an apartment association, the association must have representative(s) registered in the Business Register. In the absence of the representative(s), the account can be opened only on the basis of a notarial power of attorney, where all members of the apartment association have authorized one or more persons to represent the association. An authorized representative does not have to own an apartment in this particular apartment association.

You can obtain your account statement from the LHV internet bank. After entering, select “Assets and Liabilities” ➞ “Account Statement” from the menu on the left.
Select the account and the period for which you need the account statement. Then, press the button “Update Statement” and save the statement in BDOC format.

To change your contact details, enter the LHV internet bank. Select “Data” under “Information and settings” on the left and make the changes.

To change your name, please send a copy of your new identity document to info@lhv.ee. If you are submitting a copy of your ID card or driving licence, we will need a copy of both sides of the document.

To close an account, visit a bank office or, if you have the option of digital signing, send your request to info@lhv.ee.

We provide leasing for passenger cars, vans, motorcycles, boats, commercial vehicles, heavy machinery and other equipment.

Not at all. However, your status as a customer of LHV will make your life much simpler – our Internet bank provides information on the lease, allows you to make payments and to conclude a standing order agreement.

You should look for the most suitable sales advertisement, and request a lease offer on the basis of the advertisement. Please keep in mind that we cannot provide the same quote for later choices – e.g. the choice of an older vehicle might shorten the lease period.

In such a case, you can apply for leasing together with another person, using his or her income or property to provide an additional security and qualify for the leasing together with that person. When a surety is involved in a lease agreement, the same documents and data as those provided by the applicant must be submitted by the surety. The verifiable regular net income must be a minimum of 900 euros per month for the two applicants in total.

Depending on whether you wish to use the leasing option for buying out the vehicle or merely using it, you can choose between financial lease or operational lease. A financial lease allows you to pay the full price of the vehicle together with the interest over the lease period, and to become the owner of the vehicle upon expiry of the agreement. An operational lease should be your choice, if you wish to use the vehicle, but have yet to decide whether or not you wish to become its owner. You will not be required to pay the full price of the vehicle in the case of an operational lease. Rather, we will agree, upon the conclusion of the lease agreement, on the residual value of the vehicle at the end of the lease period. The residual value is thus the price of the vehicle that we do not expect you to cover with the lease payments. At the end of the lease period, you have the option of buying out the vehicle at its residual value. Should you not choose this option, the vehicle is returned to the bank. We also provide the option of establishing a residual value for the property leased under financial lease. In this case, however, you have to pay the residual value together with the last monthly instalment, or apply for amendment of the agreement to defer the payment over a longer period of time.

Indeed, we do. We simply refer to it as a “financial lease”. Vehicle hire-purchase is a form of financial lease used for cases where VAT is not added to the price of the vehicle – i.e. the vehicle is sold by a private person or another person not liable to value added tax.

Lease payments will be made on a monthly basis, on the date specified in the agreement. Ten days before the payment due date, the bank will provide you with an invoice based on which you can effect a transfer. If you wish, you can also request your leasing invoice as an e-invoice and arrange for a standing payment order, through the internet bank of your home bank, for its automatic payment.

Yes, we do. To persons not liable to value added tax, the bank will disburse the price of the vehicle together with VAT. As VAT is to be refunded to persons liable to value added tax, we have established the general rule of providing funding in the amount which does not include VAT. VAT will be refunded by the state within one or two months. In the meantime, we offer the option of deferring payment of VAT for up to three months.

Should you wish to change the date of payment for some reason, the agreement will need to be amended. For this purpose send an e-mail with your request to liising@lhv.ee. A service fee will be charged for the amendment in accordance with the price list.

Should you wish to change the lease payment, the agreement will need to be amended. For this purpose send an e-mail with your request to liising@lhv.ee. The amendment requires a new credit decision. This will take 3-7 days. A service fee will be charged for the amendment in accordance with the price list.

Should you wish to shorten the lease period, the agreement will need to be amended. For this purpose send an e-mail with your request to liising@lhv.ee. A service fee will be charged for the amendment in accordance with the price list.

Should you wish to extend the lease period, the agreement will need to be amended. For this purpose send an e-mail with your request to liising@lhv.ee. The amendment requires a new credit decision. This will take 3-7 days. A service fee will be charged for the amendment in accordance with the price list.

Never hesitate to contact us. We will find a solution together.

To apply for a grace period send an e-mail with your request to liising@lhv.ee. Private customers are requested to provide an account statement, business customers are asked to submit the financial statements. The decision regarding the grace period will be made on the basis of the documents submitted.

The insurer needs to be informed of all insured events. Please bear in mind that payments must still be continued, even if the vehicle cannot be used. Where the damage is extensive enough for the vehicle to be written off, the payment obligation will expire upon transfer of the compensation by the insurer to the bank. This will effectively terminate the lease agreement. The same in cases of theft.

The insurer needs to be informed of all insured events. Please bear in mind that payments must still be continued, even if the vehicle cannot be used. Where the damage is extensive enough for the vehicle to be written off, the payment obligation will expire upon transfer of the compensation by the insurer to the bank. This will effectively terminate the lease agreement. The same in cases of theft.

As a rule, the lease agreement may only be prematurely terminated when you buy out the vehicle yourself, or find another buyer for the vehicle. The amount to be received for the vehicle must cover or exceed the contractual residual value. The most convenient way to do so is through the self-service environment, ordering the buyout calculation via the Internet bank or mobile app, under the detailed agreement data section. Another option is to let us know about your wish, by writing to the address liising@lhv.ee, after which we will send you a buyout calculation. Once you or the buyer of the vehicle have paid the invoice, we will issue the documents on the termination of the agreement within two working days.

To all intents and purposes, such a disposal still constitutes the conclusion of a new lease agreement with a new lessee. For this purpose, the buyer (e.g. the transferee) must submit a lease application together with the additional documents required. Where the credit decision passed on the basis of the transferee's application is positive, the transferor only needs to submit an application for termination of the lease agreement. For this purpose send an e-mail with your request to liising@lhv.ee.

A change of cars requires termination of the existing agreement and conclusion of a new agreement. You thus first need to sell your existing car. The existing car can also be purchased by the seller of the new car. You need to fill out a new lease application for the new car, and submit the accompanying documents. You can also lease a new car by maintaining the existing lease agreement and putting the existing car up for sale.

Please bear in mind that you still need to make lease payments while the car is for sale. Should you face payment difficulties, you can apply for a grace period. You can also apply for an exemption from the motor own damage insurance payments, but only if the car is being sold by a partner of LHV with the appropriate insurance cover. No exemption can be provided, if the car is being sold anywhere else. No exemption can be provided from motor third party liability insurance.

Users entered in the registration certificate of the vehicle do not require an authorisation document for travel within Europe. An authorisation document in unattested written form is required where the vehicle is taken to another European country by a person who has not been and is not intended to be entered in the registration certificate. A notarised authorisation document is required for travels to Russia, other CIS countries or Asia. The authorisation document will be issued, if you have no payables to the bank (under the lease agreement or any other agreement) and if the vehicle has valid insurance cover in the country of destination.

Please bear in mind that an authorisation document from LHV is required for any operation in the traffic register of the Estonian Road Administration (change of users in the registration certificate, making copies of the registration certificate or licence plate). You thus need to submit the corresponding application to LHV to obtain an authorisation document.

The corresponding application must be submitted to LHV in order to obtain the authorisation document. The authorisation document will, as a rule, be issued only if you have no debts to the bank under the corresponding agreement or any other agreement (exceptional cases need to be coordinated with the lease manager). With no debts and valid insurance cover, the authorisation document will be issued within 24 hours. Should you have debts or insufficient insurance cover, the issue of the authorisation document will be delayed. A fee will be charged for the authorisation document in accordance with the price list.

You could need an authorisation document, when ordering an extra key for your vehicle.

We are as interested as you are in ensuring compensation for any damage that may occur to the vehicle. In addition to motor third party liability insurance, any vehicle leased must also be covered with motor own damage insurance for protection against damage not compensated through motor third party liability insurance. For example, motor own damage insurance provides compensation for damage caused to the vehicle even if you alone are responsible for the accident. Should you have no insurance cover, you will be asked to compensate any damage yourself. To make sure that insurance cover is uninterrupted (by, for instance, forgetting to make an insurance payment), the vehicle must be insured for a period of 12 months at a time, with full payment for the entire period. We do understand that full payment for an entire year is a major cost. We therefore offer our customers the option of insuring the leased vehicle conveniently and favourably via LHV, paying the insurance in instalments together with the lease payments. You can pick your own insurance company – our insurance broker will provide you with an offer, comparing the prices and conditions of several insurers.

Should you wish to modify your car in any way, please contact LHV and ask for our consent. No consent is required if you wish to fix something or replace a spare part or if you wish to add an element that can be removed, without damaging the vehicle, upon expiry of the leasing agreement. By contrast, the installation of a gas device entails the alteration of the car, which requires the approval of the bank.

As the lessee, you will be responsible for the technical maintenance of the vehicle. You will also be obliged to maintain all technical and warranty documents. In addition, you will need to ensure preservation of the warranty. Should you have any questions, please do not hesitate to contact LHV or the car dealer. At the end of the lease period, the vehicle must be returned to LHV in the same condition it was in at the moment of delivery. Naturally, we do take normal wear and tear into account. Nonetheless, broken parts need to be replaced prior to returning the vehicle.

Under the general conditions of the lease agreement, a fee of 16 cents must be paid upon termination of the agreement for each kilometre exceeded.

First, we advise you to carefully consider your options before you make this decision. It is important to realise that although through the rental agreement you can transfer all the obligations under your leasing agreement to the person renting your car, it is you who will remain liable before LHV. If you are certain that you wish to proceed with renting out your car, you must seek LHV’s consent to do so. For this, you have to submit a relevant request including the name and personal identification code or registry code of the sublessee. Furthermore, allow for the fact that, in order to provide its consent for a sublease, LHV may wish to modify the terms of your agreement, since the risk profile of the transaction will change.

Under the terms of your leasing agreement, payment for a year’s policy must indeed be made in one instalment when property is insured. We prefer this, since this way we can be certain that insurance cover will not lapse because the payment of an instalment is forgotten or not made. A policy is also paid for in one instalment when insurance is taken out through LHV, since the bank pays the insurance company the full cost of the insurance policy when property is insured. If you wish, however, we will provide you with financing for an insurance policy, in which case we will divide its cost into 12 portions and add these payments to your monthly invoice. In this respect, it is important to note that, if policies are financed, the monthly insurance payments will also include interest charges. Information about the interest rate applicable to insurance policies is available in our price list and in the insurance offer forwarded to you.

Choose a valuer suitable for you from the following selection. Both OÜ ValueExpert and OÜ Roheline Laine will carry out a valuation of the vehicle at a location suitable for you.

Indeed, we have this requirement. We would like the traffic register to verify, for its part, the due transfer of the ownership of the property, so that we may be convinced that there will be no impediments to the registration of the property. In addition, national regulations, too, require a relevant entry to be made in the traffic register within 5 business days after a vehicle is first used in Estonia or when its ownership is transferred.

IBAN is an international bank account number used for both domestic and international transactions.

The IBAN number for your personal account can be found:

• on the front page of the LHV client agreement
• in LHV Internet bank, if you choose “Summary Statement” from the left hand side, or
• on the back of your LHV bank card (if you have a bank card).

The BIC for LHV Pank is LHVBEE22.

Transfer limits can be viewed:

• In the LHV internet bank, by selecting “Information and Settings” → “Accounts and Limits” in the menu on the left. There you can view your active accounts, access authorisations to the account(s), and the daily or monthly limits.
• In your internet bank agreement (either printed or in digital container).
• LHV mobile app.

The following options are available for changing transfer limits:

• The most convenient way to change the limits is to submit an application in the LHV internet bank. After logging in, select “Information and Settings” → “Accounts and Limits” in the menu on the left. There you can view your active accounts, access authorisations to the account(s), and the daily or monthly limits. By using the button “Change”, you can select the limits and user rights you wish to grant to the users of the internet bank, and then conveniently submit your application to us. We will review the application and contact you (the owner of the account) as soon as possible to verify the limits.
• If you do not have the option of using the internet bank, we can change the limits on the basis of a digital signature. To do so, send an application in unattested written form to the e-mail address info@lhv.ee. We will then contact you to specify the information presented and send a new internet bank agreement for you to sign.
• If you do not have the option of using the internet bank or providing a digital signature, you can also change the transfer limits at LHV’s customer offices. See the opening hours of our offices here.

You can obtain your account statement from the LHV internet bank. After entering, select “Assets and Liabilities” → “Account Statement” from the menu on the left.
Select the account and the period for which you need the account statement. Then, press the button “Update Statement” and save the statement in BDOC format.

The same pricelist is valid for all of our clients.

If you need to transfer money at some point in the future, you can fill in the payment order in advance. On the day when you are inserting the payment you do not need to have the required amount for the payment on your account. However, ensure that the required amount is on your account on the payment date and that your account’s transaction limit allows for the payment to be executed.

You can view payments with a future date in your Internet bank by choosing Everyday banking → Payments → Pending payments.

Under pending payments, you can see payments yet to be made, which are:

• currently being processed,
• prepared, but awaiting your final confirmation,
• with a future payment date,
• faulty, or
• cancelled by you or by LHV. You can see payments cancelled by you for a period of 10 days.

On the payment date, checks for sufficient funds in your account and transaction limits shall be performed six times during the day (06:45, 09:30, 12:00, 14:00, 16:30 ja 18:00).

If the funds have not been received by the time of the last check or the transaction limits have not been increased for the payment, we shall cancel the payment and you will need to enter a new payment order.

The error message is displayed when:

• the reference number field should be filled in, but is empty;
• the reference number field is filled in, but is incompatible with the standard.

The reference number on LHV’s payment form must correspond to the Estonian or international creditor reference number standard (ISO 11649).

If you have made sure that the invoice has the same reference number as the one you entered on the payment form, then it means that the service provider has not followed the standard reference number format when compiling the invoice. In this case, please enter the reference number in the “Payment desciprion” field.

The restriction only applies to private customers using PayPal. Business customers can set up their account so that disbursements are made to an account opened in Estonia or to the business customer’s bank card issued by MasterCard.

Private customers can direct payments to a bank card issued by MasterCard.

A European payment is a payment in EUR to another Estonian bank or a bank within the SEPA area.

The SEPA area is a single euro payments area, consisting of 28 European Union Member States: Estonia, Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom, and in addition Iceland, Norway, Liechtenstein, Switzerland, Monaco, and San Marino.

To make a European payment, in the Internet bank choose Everyday Banking → Payments → Payment type → European payment.

In the internet bank, European payments are free of charge for LHV’s clients.

If possible, we will always make a European payment in the form of an instant payment If an Instant Payment cannot be made, then the arrival of the payment may take longer, see payment arrival time.

When possible, a European payment is always made as an instant payment, which is received by the recipient within half a minute.

If the instant payment is unsuccessful, then settlements between banks in the SEPA area are performed five times a day. In order for a payment by a client of LHV to reach another bank on the same day, the payment needs to be made by 16:30, at the latest. The more accurate arrival periods are:

Payments made during the weekend arrive in the beneficiary’s account on Monday between 08:45-10:00.

If the payer’s bank has joined the Instant payment settlement system, then a client of LHV Pank will receive the money in half a minute, twenty-four hours a day.

If the payer’s bank has not joined the Instant payment settlement system, then it will take longer for the sum to arrive in their account. Arrival times:

* The times may vary depending on the bank. Precise information will be provided by the sender’s bank.

European payments made over the weekend are deposited in the beneficiary´s account on Monday at 08:45-10:00.

An instant payment is a European payment of up to 100,000 € to an Estonian or SEPA area bank that has joined the Instant payment settlement system.

A payment made in euros, which moves from one bank to another in half a minute, twenty-four hours a day, seven days a week.

If the instant payment cannot be performed due to technical reasons, we will perform the payment as a European payment, with arrival times available here.

To make an instant payment, enter the internet bank and select Everyday Banking → Payments → Payment Type → European payment.

If the payment was successful, a corresponding notice will be displayed for you in the Internet or mobile app, indicating how the payment was made.

If the instant payment was unsuccessful for some reason, you will receive a corresponding notice on your mobile phone or via e-mail. If the reason was technical in nature, then the payment will be made for you as a European payment.

Instant payments are made between SEPA area banks that have joined the instant payment settlement system In Estonia, these banks are LHV, SEB, Swedbank and Coop Pank.

In case of an in-house payment, the accounts of both the remitter and the beneficiary are at LHV. The payment can be in any of the currencies that LHV mediates and the payment reaches the beneficiary immediately.

To make an in-house payment, in the Internet bank choose Everyday Banking → Payments → Payment type → In-house payment.

If you use LHV Trader, then a payment entered before 17.00 and associated with a Trader account shall be received within an hour, by the morning of the next business at day the latest.

A TransferWise payment consists of two transactions: a currency exchange and a payment.

You can make a payment in the chosen currency to the country where this is legal tender (for instance, you can make a payment in pounds sterling to the UK, a payment in US dollars to the United States, etc.).

The payment is made in the LHV internet bank or mobile app but using TransferWise technology.

An LHV TransferWise payment can be made in the LHV internet bank or using the LHV mobile app.

The key terms and conditions of a TransferWise payment made via LHV’s e-channels include:

• TransferWise payments are available in the internet bank and using the mobile app
• Your LHV bank account must have sufficient funds in euros for both the payment and the service charges
• The receiving currency may be GBP, USD, SEK, INR or AUD
• You must have an active TransferWise account, in addition to an LHV bank account, to be able to make a payment

Since the payment provider is TransferWise, an active TransferWise account is required. Opening one carries no obligations for you. Once you have opened an account, you can conveniently access information on both pending and past payments by logging in to the TransferWise website.

When you make a TransferWise payment in the LHV internet bank or using the LHV mobile app, you will be redirected to open a TransferWise account as soon as you have chosen the currency in which you would like to make the payment.

The page for opening an account is in English.

You do not have to; however, when you make a TransferWise payment in the LHV internet bank or using the mobile app, you will be asked to connect your existing TransferWise account to your LHV account.

As soon as you have chosen the payment currency on the payment form you will be redirected to the TransferWise page from which you can log into your TransferWise account.

To make a payment, open the LHV mobile app and then:

1. Write in beneficiary’s name;
2. write in beneficiary’s account number;
3. choose the currency you wish them to receive;
4. write in the amount required;
5. you will see the exchange rate and the payment service charge on the screen (the service charge is already included in the euro amount);
6. press the ‘Start Connecting’ or ‘Continue’ button
7. you first payment will bring you to a screen where you can link your existing TransferWise account to your LHV account or, if you do not have one, where you can open a new account;
8. then enter the beneficiary’s details
   • details of the beneficiary’s bank
   • the beneficiary’s e-mail
   • a reference for the beneficiary
9. approve the payment order, and the amount indicated on the payment order in euros will be transferred into your TransferWise account.

Open the LHV internet bank to make a payment. For the TransferWise payment form go to: Everyday banking → Payments → New payment → Payment type → choose TransferWise payment from the drop-down menu

1. Write in the payment beneficiary’s name
2. choose the currency you wish them to receive;
3. write in the amount;
4. you will see the exchange rate and the payment service charge on the screen (the service charge is already included in the euro amount);
5. press the ‘Start Connecting’ or ‘Continue’ button
6. Your first payment will bring you to a screen where you can link your existing TransferWise account to your LHV account or, if you do not have one, where you can open a new account;
7. then enter the payment beneficiary’s details
   • details of the beneficiary’s bank
   • the beneficiary’s e-mail
   • a reference for the beneficiary
   8. approve the payment order, and the amount indicated on the payment order in euros will be transferred into your TransferWise account.

LHV collects no service charge for the payment; you only pay TransferWise’s service charge. The total amount of service charges is shown on the payment order, and this amount will be debited from your LHV bank account immediately after the payment has been approved.

Detailed information on TransferWise’s service charges and their calculation is available on TransferWise’s webpage.

The payment will be received within 1 to 4 business days.

The payment order shows the estimated date of its receipt. TransferWise will keep you up to date on the movement of the payment by e-mail until the payment has been received in the recipient’s account.

You can always call or write to LHV customer support. TransferWise will contact you if there is a problem with the payment.

You need to enter the ACH ABA number in the routing number field. A bank operating in the United States may have two routing numbers, one ACH and other for the Domestic Wire transaction system.

ACH ABA is a 9-digit number (like the Domestic Wire ABA number) and banks use different names for it, e.g. “Routing number", "Electronic ABA routing number", "ACH routing number" or "Routing/Transit number".

Please note that the routing number 026009593 is a Wire transfer routing number and will not work with Bank of America ACH transfers. In this instance, the correct Bank of America ABA routing number is 121000358.

Find more information on TransferWise site (choose English (US) in language settings).

A foreign payment is a transaction:

• in a foreign currency (even if the beneficiary’s bank is located in Estonia);
• in EUR, but the beneficiary’s bank is located outside the SEPA area.

To make a foreign payment, in the Internet bank choose Everyday Banking → Payments → Payment type → Foreign payment.

You can view service charges for foreign payments here

When filling in the foreign payment form, it is necessary to know:

• The beneficiary’s account number and the BIC number of the beneficiary’s bank;
  If you are missing the BIC, please fill in the fields “Name of the beneficiary’s bank” and “Address of the beneficiary’s bank”. If you know the beneficiary’s bank code (e.g. ABA in the USA, BLZ in Germany, Sort Code in Great Britain, etc.), please write it in front of the name of the bank, in the field “Name of the beneficiary’s bank”.

• The name of the correspondent bank can be marked down if this information has been forwarded by the beneficiary (optional).

If you are making a foreign payment, you can choose whether to pay the service charge yourself in full or to share payment of the service charge with the beneficiary. View the service charges here

Receiving a foreign payment can take 1-5 banking days depending on the payment speed, so make sure that the payment is forwarded in time and choose the suitable payment speed for your payment. View the specific payment arrival deadlines.

When making a foreign payment, you can choose whether to pay the full service fee yourself or share the fees with the beneficiary.

Shared fees mean that the remitter covers the service fees of the remitting bank and the beneficiary those of the beneficiary’s bank.

If the beneficiary’s bank is located in the European Economic Area (EEA) and the currency is that of the EEA, the payments can be carried out only with shared fees. If the payment is made outside the EEA there may be deductions from the amount.

If the service fee is paid by the remitter, the latter will cover the service fee of the remitting bank as well as any other bank participating in the payment chain. The beneficiary will receive the full amount, that is, the beneficiary will receive the exact amount transferred by the remitter.

For this service fee option, the remitter will pay 20 € to LHV in the form of service fees which, as a rule, covers the service fees of all the banks participating in the payment chain.

The remitter can choose the option of paying the service fees only if the beneficiary’s bank is located outside the EEA.

For rouble payments, Russian banks only accept the option of full amount to beneficiary (fees paid by remitter).

Payments in US dollars can only be initiated with fee option shared fees.

Before submitting the payment, please make sure that you have sufficient funds on your account to pay the service charge. LHV’s foreign payment charges are accounted in euros.

*The service fee of 7 € is paid if the beneficiary’s bank is in the European Economic Area (EEA) and the currency of payment is the currency used in the EEA

The arrival of a foreign payment depends on the chosen payment speed:

*If the beneficiary’s bank is in the European Economic Area and the currency of payment is the currency used in the European Economic Area, the payment cannot be executed as a regular payment
**The only currencies available for express payments are the CHF, DKK, NOK, SEK, HUF, GBP, EUR, USD

The arrival of a foreign payment depends on the chosen payment speed:

*If the beneficiary’s bank is in the European Economic Area and the currency of payment is the currency used in the European Economic Area, the payment cannot be executed as a regular payment
**The only currencies available for express payments are the CHF, DKK, NOK, SEK, HUF, GBP, EUR, USD

Send the remitter:

• Your current account’s IBAN, which can be found in the Internet bank (Estonian IBAN has 20 digits, e.g.: EE901010123456789012)
• The BIC (or SWIFT) code for LHV Pank: : LHVBEE22
• Address of LHV Pank: Tartu mnt 2, Tallinn, Estonia

Instructions for a rouble payment

For rouble payments to be received, forward to the remitter:

• Your current account’s IBAN, which can be found in the Internet bank (Estonian IBAN has 20 digits, e.g.: EE117700771234567890)
• The BIC (or SWIFT) code for LHV Pank: : LHVBEE22
• LHV Pank´s Correspondent Bank: SEB Pank, SWIFT: EEUHEE2X
• LHV Pank´s Correspondent Bank account details:
  • JSC “SEB Bank”, St.Petersburg
  • SWIFT: SEBPRU2P
  • INN: 4706006731
  • BIK: 044030747
  • JSC SEB Bank’s account with CBRF: 30101810500000000747
  • SEB Pank´s account with JSC “SEB Bank”, St.Petersburg: 30111810300000200008

At LHV Pank, international payments in US dollars can only be initiated by individuals who are Estonian residents and companies registered in Estonia.

Other clients can only make international payments in US dollars if the recipient’s account is at a bank in the US. To enter a payment in the mobile app, choose USD as the currency, and in the internet bank, select TransferWise payment as the payment type. Read more on the TransferWise payment.

If the recipients account is not in a bank located in the US, it is not possible to make a TransferWise payment.

If you are making a payment to a bank in the United Arab Emirates, include the payment purpose code in addition to your regular payment information.

Write this in the payment description field, before the textual explanation of the payment, in the following format:

/BENEFRES/AE//code/ written explanation of payment

If you do not add a code to the payment, or if the information in the payment description field does not meet the requirements for any other reason, you may encounter a delay in the making of payment, although the payee’s bank may also make inquiries or reject the payment.

Please note! If you fail to formalise the payment in accordance with the requirements and the beneficiary’s bank makes inquiries or rejects the payment for this reason, you will have to pay the additional service fees which occurred as a result thereof.

More information on the restrictions of payments can be found here.

Instant payment

It is not possible to cancel an instant payment. But it can be recalled by contacting customer support.

If the instant payment was unsuccessful, the payment will be performed as a European payment. In such a case, it is possible for the user to cancel it themselves within a definite interval in the online bank and mobile app. To do so, select Everyday Banking → Payments → Payments pending in the internet bank.

Other payments

If the payment has not yet begun to be processed, you can still cancel it yourself in the internet bank. To do this, choose Everyday Banking → Payments →

It is not possible to cancel a payment order yourself if it is already being processed. To do so, immediately send an email to info@lhv.ee describing the payment order you wish to cancel.

If a payment has been sent out from the bank, it can no longer be cancelled. Instead, the payment must be recalled.

To do so, send a request to info@lhv.ee. The request must be sent from the same email address on file with us in your contact details.

In the request, provide as much information as possible about the payment: the reference to the bank, account from which you made the payment, the amount and the name of the beneficiary.

Before submitting a request, also consult the service charges (see 3-5), below).

We will refund the amount to your account if the beneficiary has given consent for this. Without their consent, we are unable to refund the payment.

If we have already begun processing of a European payment, it is no longer possible to change it.

A payment can be cancelled if it has not yet been sent out from the bank. Cancellation is free.

If the payment has been sent out of the bank, you can recall the payment for 10 banking days without the LHV service charge. The beneficiary bank’s service charge however may have been deducted from the refunded amount.

If the payment has been sent from the bank more than 10 banking days ago, a fee is charged for recalls. The beneficiary bank’s service charge may also be deducted from the amount.

We will refund the amount to your account if the beneficiary has given consent for this. Without their consent, we are unable to refund the payment.

It is not possible to change or cancel an in-house payment made between LHV’s accounts.

An in-house payment can be recalled free of charge.

We will refund the amount to your account if the beneficiary has given consent for this. Without their consent, we are unable to refund the payment.

If the foreign payment has not yet been sent from the bank, it can be cancelled free of charge.

If the foreign payment has already been sent from the bank, it can be changed, cancelled and recalled for a fee. Besides the LHV service charge, the beneficiary bank’s, payment intermediary’s or correspondent bank’s service fee will be charged.

If the payment has already been received on the beneficiary’s account, it depends on the beneficiary’s decision whether it can be recalled. If the payment is refunded with the consent of the beneficiary, the beneficiary bank’s service charge and payment intermediaries’ service charges may be deducted.

If the payment has not yet begun to be processed and it is pending, you can change it yourself in the internet bank. To do so, select Everyday banking → Payments → Pending payments.

A payment order already accepted for processing can be changed only in the case of a foreign payment. To do so, immediately send an email to info@lhv.ee describing the payment order you wish to change.

In LHV, a standing order means that LHV shall perform the required transactions on your behalf, on the date agreed in the contract. In LHV, it is possible to conclude a standing order agreement for in-house and European payments.

For the standing order, you can determine:

• beneficiary
• the payment date and the interval after which the payment repeats (e.g. week, month, year), as well as
• the method of transfer, and the sum.

You can choose between three options for the transferring of funds:

• On the payment date, we will deduct the agreed sum from your account and transfer it to the recipient. We shall check whether there are sufficient funds for the payment on the payment date and on the two following days.
• On the payment date, we will transfer the entire available balance of your account to the recipient. We shall check whether there are sufficient funds for the payment only on the payment date.
• You determine the amount which has to remain in your account on the payment date – we will transfer the remaining available funds to the recipient. We shall check whether there are sufficient funds for the payment only on the payment date.

On the payment date you only need to take care that the required amount is available in your account on the right date and that the transaction limits are sufficient. If there are insufficient funds in the account at that time or the transaction limit is insufficient for a standing order payment, the standing order shall not be fulfilled.

The standing order agreement shall remain valid and this shall not hinder further payments (provided that there are sufficient funds on the account and the transaction limit is sufficient at the time of the standing order payment).

The most convenient way to conclude a standing order is in the LHV Internet bank, bank office, or with a digitally signed agreement. If interested, please contact LHV's customer support.

The standing order agreement can be changed in internet bank under Daily banking - Standing orders, changes must be confirmed with PIN2. Changing through the internet bank is free. It is also possible to change the standing order at the client's office by submitting a free-form application or sending it to info@lhv.ee with a digital signature. Changes are charged according to the price list. If you need help, please contact LHV Customer Support.

The transfer of settlement services means closing the current account in your current bank and opening a new current account in a new bank.

Upon transfer, the current account number shall change.

Upon transferring settlement services, you can choose whether you want to transfer all or only some of your standing orders and e-invoice standing order agreements.

Send your digitally signed application to info@lhv.ee or bring a printed and signed copy to one of our offices. Application to transfer settlement services.

Review the information sheet on transferring settlement services

It is not possible to transfer settlement services, if:

• your current account has been seized;
• you have debts before your current bank;
• you have concluded one of the following agreements:
• credit agreement;
• bank’s securities management agreement;
• term deposit, investment deposit, saving or operating deposit, or some other investment service agreement
• The issuer of e-invoices does not send e-invoices to LHV

For all EUR and currency transfer and converting transactions that occur with the transfer, the service must be paid for according to the price list (current and new) of the banks.

Yes, the respective application needs to be presented in writing to your local office of the National Social Insurance Board. You can file the application at the office, send it by mail or sign it digitally and send it by e-mail. The application form for the payment of pension, family benefit or parental benefit to your bank account is available at the web page of the National Social Insurance Board. The changes take force from the first day of the following month, when the application has been filed before the 20th day of the current month.

Yes, definitely, as the employer transfers your salary or wages to your bank account. For this, please fill in the application we have prepared, sign it digitally and e-mail it to your employer’s accountant or print it out and deliver it to them in person.
Application to redirect earnings

Open banking means that banking services like initiating payments or displaying accounting information can be provided not only by the banks themselves but by other service providers like fintech companies and payment intermediation service providers as well. With customer consent, service providers who have passed a background check can be given easier access to customers’ bank accounts using special interfaces called APIs. That allows them to develop new applications that are more convenient and efficient for customers than existing ones. It also opens the door to completely new opportunities and business models. Open banking consists of a number of standardized components that include both technical application programming interfaces and interfaces intended to allow end users to give service providers permission to access their account and execute payments.

As with online banking in general, cybercriminals may try to spoof open banking interface windows to get their hands on customer data and execute unauthorized payments or other transactions in the customer’s name. To avoid this, it is important to make sure that the open banking element is a genuine LHV window and interface. The following should be checked:

• Address – in the address bar of all windows and forms the URL of a genuine LHV open banking begins with the following: https://api.lhv.eu/psd2... The rest of the URL depends on the specific window and the service.
• Certificate – check the page certificate for the address; it must have been issued to LHV Pank.

Examples of the LHV open banking page

First-time user authentication. This window is needed for both the service provider and the bank to know who the account holder is and who is communicating with the system. Depending on the service provider, the application can remember the information for 90 days, so the window may not be displayed every time.

Allowing access to accounts. This window is needed for the customer to let the service provider and the bank know which accounts he or she holds. Access can be granted separately for accessing account balance, account statements or both. It depends on the service provider how it uses these data. For example, a provider of a payment service needs the window above all for querying the list of the customer’s accounts to know which accounts payments can be made from. Unless the payment institution itself has given precise instructions as to which rights are required, it is usually sufficient to indicate "account balances" in the account from which the payment is to be made. The payment confirmation and execution window is displayed separately.

Payment confirmation. In the same window, the customer confirms the payment the service provider and the customer wish to initiate. All parameters (customer’s account, recipient’s account, amount and details) come from the service provider’s system and the LHV window is to allow the customer to grant or deny consent for this.

The service providers operating in the context of the open banking ecosystem and PSD2 have received permission to do so from the Estonian Financial Supervision Authority. The service providers are issued certificates that enable use of the open banking API.

The service provider can offer its customers a wide variety of services for which data transmitted through open banking are used in various ways. New services and business models are continually being developed in this field. It is important for service providers to provide sufficient explanation to customers what the customer entitles it to do.

You can rescind open banking consent in the service provider’s system – the rules are such that it cannot be done directly in the bank’s systems. Only if you have communication problems or suspicions about legitimacy involving a service provider should you also contact the bank. The same applies to payments: if a payment went through in the incorrect amount or to the wrong recipient or there were other problems, first try to resolve the problem with the service provider. Please contact the bank only if this is unsuccessful.

Proxy payment is a payment made by entering the recipient’s phone number. Proxy payment can be used to pay individuals or legal persons.

Start a proxy payment in the LHV app just as you would an ordinary payment. If you allow the app to access your Contacts, you can select the recipient conveniently from the contacts you have saved on your phone.

Good to know: If the payment recipient has already joined the proxy payment service, their name and bank account number will automatically appear on the payment order.

Proxy Payment can be used to pay individuals or legal persons. If the recipient has not started using the service you can invite them over the LHV app.

Yes, to do this; link your company’s mobile phone number with the corporate account. Remember that a given phone number can be associated with only one account for proxy payment. The last number linked with the account remains in place.

No, one phone number can refer to only one bank account. If you have more than one account at LHV, but only one phone number, select the account where you would like the funds to be received.

Your phone number can only refer to only one bank account at a time. If you’ve activated the proxy payment service in several banks with the same mobile phone number, the last account you associated with the number with will be the active one.

This poses no hindrance to using proxy payment. Any LHV account can be associated with as many phone numbers as you wish. The only limitation is whether the phone number supports receiving of text messages, as a security code is sent to the phone for making the payment.

You can use phone numbers in any country that support receiving and displaying text messages.

No, proxy payment works between all banks that have joined the Latvian central bank administered service Proxy Registry Instant Links. The largest banks in Estonia and Latvia have joined the service as of now. View the list of banks that have joined

Yes, proxy payment works between all banks that have joined the Latvian central bank administered service Proxy Registry Instant Links. The largest banks in Estonia and Latvia have joined the service as of now. View the list of banks that have joined

The usual limits and rights for transactions also apply to proxy payment.

The association between phone number and bank account can be deleted in the app.

Yes, this can be done. A child of at least 13 years of age can join proxy payment on their own. Younger children can ask a parent or guardian with access to their account to enable the service. To do this, the adult should log in to the LHV app and associate the child’s account with the child’s phone number.

We ask access so that the payment recipient could be chosen conveniently from your contacts. We send only the phone number of your selected contact to the registry for making the proxy payment. All other data remain in your device and they cannot be viewed by LHV or the proxy payment register administrator.

An application can be submitted by a company:

1. registered and operating in Estonia, with a turnover and/or balance sheet total of up to 2 million € per annum
2. employing up to 9 people (inclusive)
3. whose operator, owners and management board members have had no overdue deferred debt in the past two months

Kindly submit your micro loan application and annual report along with your balance sheet and profit and loss account, up to 6 months old, via e-mail to mikrolaen@lhv.ee.

• The company’s equity must be over 25% of the balance sheet total.
• The company must not be loss-making.
• The debt-service coverage ratio (DSCR) of the company must be greater than 1.2. This indicator is calculated by adding the company’s operating profit for the period to the depreciation for the same period (the result is called EBITDA), and the free cash flow obtained is divided by the loan repayments for the same period. A value of the indicator below 1.2 indicates a cash flow shortfall (cash flow not covering loan repayments), whereas a value of 1.2 suggests that the company’s free cash flow perfectly covers the repayments under its current loan obligations but that there is no buffer for any potential risk scenarios. A value over 1.2 indicates that the company’s free cash flow covers its current loan obligations (e.g. a value of 1.4 signifies that free cash flow exceeds loan repayments by 40%).

The period of a micro loan is 12 to 60 months.

We will e-mail you a pre-completed loan contract. The authorised representative is requested to sign the contract digitally and return it to us.

Yes, a micro loan can be repaid before its term. If you provide three months’ advance notice of your intention to repay the loan early, there is no fee for early repayment. If you want to repay the loan before the three month notification period, a fee of 3% of the sum returned prematurely is applied. If you wish, you can e-mail a free-form application to mikrolaen@lhv.ee.

Yes, the period of a micro loan can be extended. If you wish, you can e-mail a free-form application to mikrolaen@lhv.ee.

Unfortunately, this is not possible.

Unfortunately, no grace period is available on a micro loan.

Interest on a micro loan begins from 6%, to which 6-month EURIBOR is added. Interest depends on the company’s profile, risk level and loan servicing ability. EURIBOR changes every 6 months, as a result of which the interest on the micro loan and, accordingly, the loan repayment change as well.

The contract fee is 1.5% of the loan amount taken out but not more than 300 €.

Once the company’s application and necessary financial information have reached us, we will normally advise the applicant of our loan decision on the following business day.

Generally, the micro loan is transferred into the company’s account on the business day following the signing of the loan and surety contracts.

There are none. This loan is designed for all kinds of development activities related to a company.

First, a loan repayment schedule will be prepared for the company. Monthly loan repayments have to be made by the client on the dates and in the amounts indicated on the schedule. This means that on the payment date the company’s account will be debited by the amount indicated on the schedule. For this, no separate invoice will be sent.

Micro loans can be applied for in amounts up to 25,000 €.

A guarantee by a private individual or company is accepted as collateral.

Typically, the guarantor is the owner(s) of the company or a member of its management board. Another company is also acceptable is a guarantor. It is important for the guarantor to not have been in arrears in the past 2 years.

A micro loan can be applied for on multiple occasions if the outstanding loan balance does not exceed 25,000 €.

Yes, the repayment term can be modified. If you wish, you can e-mail a free-form application for this to mikrolaen@lhv.ee. The contract amendment fee is 100 €.

Where a loan repayment is not made by the payment date, a reminder will be sent in the form of a letter. Given that a fine for delay will also have to be paid in the event of delayed payment, it is advisable to notify us about any payment difficulties immediately. Together, we will be able to identify the best solution.

Information about our business client services is available on our website at lhv.ee. If you have any questions, do not hesitate to contact us by calling 684 6118 or emailing to mikrolaen@lhv.ee.

No. If the company’s loan application is granted, the company will have to open an account at LHV Pank.

iOS – Tap the three dots in the bottom right corner of the screen.

Android – Tap the three-lines icon in the upper left corner of the screen.

Tap the face image in the upper right corner of the screen.

You can change the language settings under the mobile app settings.

iOS – First, tap the menu button in the bottom right and then tap the gear icon.

Android – In the menu, first select “Settings” and then proceed to the language section.

In your mobile app settings, navigate to the notifications section.

You can do this when signing in to your mobile app. The mobile app remembers which authentication tool you used to sign in with (Mobile-ID, Smart-ID or PIN calculator) and automatically uses this tool to sign transactions. If you would like to change the authentication method, please log out of the mobile app and log in again using the method you prefer.

At the top of the screen, there is a small arrow next to your name. Tap it to see all the accounts you have access to.

When you enter the mobile app, you will immediately see your account balance and recent transactions. If you would like to see the full bank statement, tap the “Show all transactions...” button.

It is not possible to change transfer limits in the mobile app. To do this, log in to the LHV internet bank via your mobile device’s web browser. Read more.

If you have not previously made a payment to this recipient, tap the “New payment” button at the bottom left of the page. Then select “New recipient” and enter the required details.

If you have made a payment to this recipient in the past, you will only need to type the first letters of the name to find the recipient.

You can also make a payment by selecting a phone number from your Contacts. Read more about proxy payment

To do this, select “Pending payments” in the menu.

To do this, tap your account number. Then select whether you want to copy the number or forward it via SMS.

If you would like to forward your account number to request a specific sum of money, you can use the “Request money” service. You can pre-fill the form and submit it via your preferred channel (SMS, Messenger, email, Viber, WhatsApp, etc.).

If you want to ask someone for a specific sum of money, you can use the “Request money” service. The button with this text is located at the bottom of your account overview page. You can pre-fill the form and submit it via your preferred channel (SMS, Messenger, email, Viber, WhatsApp, etc.).

In the mobile app, it is only possible to make an international transfer as a TransferWise payment. Read more.

However, if you would like to make a regular international transfer, please use the LHV internet bank.

Select “E-invoices” in the mobile app menu.

Tap the bank cards icon at the bottom of the screen. Then press the “+” sign at the top of the screen and choose whether to order a debit or credit card.

Tap the bank cards icon at the bottom of the screen. Then select the unactivated card and press the green lock image.

Enter the last four digits of your card and activate the card.

Tap the bank cards icon at the bottom of the screen. Then select the card for which you want to change limits and click on the three-lines icon.

In a new window, you can set daily and monthly limits for bank card cash withdrawals, card payments and online purchases. You can also set up the option to view your balance and account statement at the ATM.

At the bottom of the screen, tap the rightmost contract icon. Select which contract you want to see information on.

Tap the graph icon at the bottom of the screen.

• To buy or sell existing securities, tap the name of the security. You will then see information on the security (e.g. purchase price, market price). To make the transaction, tap the “SELL” or “BUY” button and fill in the required fields.

• To buy new securities, press the “+” sign at the top right of the screen. Then search for the security by name and fill in the required fields.

You are not receiving notifications because you have disabled them in your phone settings or in your mobile app. Subscribe to notifications in the notifications section under the mobile app settings.

If you forget the confirmation code or it goes unnoticed when confirming the operation, you will need to navigate between the LHV and Smart-ID applications in your smart device in order to see the code again. To see the confirmation code again, you will need to reopen the LHV app, remember the confirmation code and then make the correct selection in the Smart-ID app.

We offer different types of debit and credit cards. Find yourself a suitable solution from amongst our selection of private client bank cards or business client bank cards.

All LHV bank cards offer the option of contactless payment.

LHV bank cards can be applied for by:

• all customers of LHV;
• for a child 7–17 (incl.) years of age by a parent or guardian with the corresponding right of representation, who is a customer of LHV and
• users who have completed an application to register as a client.

The card application can be submitted:

• using LHV’s mobile app or internet bank;
• in customer offices;
• The Partner Debit Card and the Partner Credit Card, which we offer in cooperation with Tallinna Kaubamaja Grupp AS, can also be applied for at the information desks in the Tallinn and Tartu Kaubamaja and Selver supermarkets.

You can elect to:

• have your card mailed to your home, free of charge;
• visit an LHV branch, where the cost of collecting an activated card is 5 €.

A card ordered via mail will arrive within a week (depending on Omniva). In the interests of security, the bank card and PIN-CODE will arrive on different days.

Read more about how to activate your bank card via the Internet bank or mobile app →

Costs associated with the bank card can be found in our Price List.

All LHV bank cards allow Internet payments. The security code required for Internet purchases is the 3-digit number on the back of your card next to the signature line.

You can pay with the card online if “Online purchases” are allowed with the card agreement. You can view and change the options of your card in the mobile app and in the Internet bank under the menu item “Everyday banking” ➞ “Bank cards” ➞ “Card data”.

You can set daily and monthly limits for transactions that you perform with your bank card (i.e. cash withdrawal, card payments and Internet purchases) in your Internet bank and in mobile app.

In the interest of security, we advise you to keep the card use limits as low as possible. Keep in mind your actual money needs. As an option, you can restrict any user rights that you do not need yourself.

ABU (Automatic Billing Updater) is a Mastercard service, which allows for a client’s bank card information to be updated automatically at service providers on the internet.

This means that, if you have begun using a new card following the expiry of your bank card, Mastercard will forward your new card information, via the internet, to those service providers (Spotify, Netflix) with whom you have previously saved your card’s information.

This is convenient for you, since you don’t have to re-enter you card’s information and can continue to make payments.

Under what conditions is ABU implemented?

The service only works in the case of those bank cards which have been automatically renewed by LHV Pank due to the expiry of their validity. For example, in the interests of security, if you should happen to lose your card, your replacement card’s information will not be sent to service providers.

In addition, the automatic renewal of card data requires that the service provider also use the Mastercard service.

A contactless payment is a bank card payment where the transaction is effected by simply waving the card above the POS terminal. In Estonia, contactless payments can be made for purchases up to 50 euros. Contactless payments are made using contactless technology (near field communication, NFC), which has already found widespread use around the world.

You can start using the contactless payment option after you have activated your card and have effected one payment transaction at the POS terminal, which you have verified with your PIN code.

You can start using the contactless payment option after you have activated your card and have effected one payment transaction at the POS terminal, which you have verified with your PIN code. You can always change the contactless payment limits as well as disable and re-enable the service on your mobile app and internet bank.

Card payment terminals supporting contactless payments can be identified by the respective marking.

Contactless payments can be made if it has been enabled for the card and the card’s daily and monthly limit is sufficient. There is also a maximum limit set for contactless transactions in the payment terminals. Each country where contactless payments can be used has set their own limit for transactions, which differs by country. In Estonia, it is 50 €. International contactless payment limits can be found here. In case the purchase amount exceeds the transaction limit, you must enter your PIN-code. Depending on the payment terminal, you may also need to insert your card in the terminal.

Each contactless payment transaction is protected by a unique cryptogram. This serves to ensure that the transaction is only effected if originated by the merchant and the card is in the immediate vicinity of the POS terminal (up to 2 cm).

Occasionally, the terminal may request PIN-verification for a contactless payment. You can change your contactless payment limits on the mobile app and internet bank, or disable contactless payments entirely, if you so desire. Should you choose to disable the service, you must perform one more transaction, verified by your PIN code.

If your bank card is lost or stolen, block it immediately in the internet bank or mobile app. If you happen to find your card yourself, and are convinced that no one else has had access to it in the meantime, you can reactivate the card via the internet bank or mobile app. If you are unable to find the card or cannot block it yourself, then please contact our customer support by phone at 6 800 400.

You can also disable the contactless payment capability in the Mobile and internet bank or set small limits for both the daily and monthly payments.

Yes, you can view and change your card rights under the mobile app and internet bank menu item "Everyday banking" ➞ "Bank cards" ➞ "Card details". For security reasons, we advise that you keep the limits as low as possible. Should you choose to disable the service, you must perform one more transaction, verified by your PIN code.

All of LHV’s new cards include contactless payment capability. Find yourself a suitable solution from amongst our selection of private client bank cards or business client bank cards.

Apple Pay payments are considered to be contactless payments and thus they affect the contactless payments’ limit. If you want to make a larger payment, you need to make sure that the contactless payment limit allows it. You can check the limit of the contactless payments in the Internet bank or in the mobile app.

When paying with an LHV Partner Card, you cannot earn extra points because the system does not distinguish the numbers on the card you are using. Microinvestment works.

The cashier can use the Device Account Number to find the purchase and process the return, just as they would with a plastic credit or debit card payment.

When you view a card in Wallet, you see recent transactions for each credit or debit card.

Apple Pay is safer than using a plastic credit or debit card. Every transaction on your iPhone, iPad, or Mac requires you to authenticate with Face ID, Touch ID, or your passcode.

Your Apple Watch is protected by the passcode that only you know, and your passcode is required every time you put on your Apple Watch or when you pay using Apple Pay.

Your card number and identity aren’t shared with the merchant, and your actual card numbers aren’t stored on your device or on Apple servers.

When you pay in stores, neither Apple nor your device sends your actual card numbers to merchants.

When you pay within apps and on the web in Safari, the merchant will only receive information like name, email address, billing and shipping addresses that you give authority to share to complete your order.

Apple Pay retains anonymous transaction information such as approximate purchase amount. This information can’t be tied back to you and never includes what you're buying.

Apps that use Apple Pay must have a privacy policy that you can view, which governs the use of your data.

Learn more about Apple Pay security and privacy

With Apple Pay, you authorize each purchase with Face ID, Touch ID, or your passcode. These features help prevent other people from using Apple Pay on your iPhone, iPad, Apple Watch, or Mac.

You can go to your Apple ID account page or use the Find My app on an iPhone or iPad to suspend or permanently remove the ability to pay from that device with Apple Pay. Your cards will be suspended or removed from Apple Pay even if your device is offline and not connected to a cellular or Wi-Fi network. You can also call your bank or card issuer to suspend or remove your cards from Apple Pay.

You can also contact LHV customer support on 6 800 400 to suspend or remove cards from Apple Pay.

Learn more about what to do if your iPhone is lost or stolen.

When you suspend or remove your cards in Wallet, only your device-specific Device Account Number is suspended or removed. You can continue to use your plastic cards.

You can order the virtual ISIC card if you are enrolled in an Estonian higher education institution as either a part-time or full-time student or in other study formats (daytime, online, cyclical study among others). A student on academic leave can also order the card.

External students, interns and medical residents are not considered students for the purposes of the Universities Act and are not eligible to apply for a virtual ISIC card. Nor is it possible for international students who lack an Estonian personal identification code to apply for a virtual ISIC card through the LHV app.

This option is available to students in higher education curricula at any of the following universities:

• Institute of Theology of the Estonian Evangelical Lutheran Church
• Theological Seminary of the Union of Free Evangelical and Baptist Congregations of Estonia
• Estonian Entrepreneurship University of Applied Sciences (Mainor Business School)
• Estonian Academy of Arts
• Estonian Aviation Academy
• Estonian University of Life Sciences
• Baltic Methodist Theological Seminary
• Estonian Academy of Music and Theatre
• Estonian Business School
• Estonian Military Academy
• Pallas University of Applied Sciences
• Academy of Security Sciences
• Tallinn University of Technology
• Tallinn University of Applied Sciences
• Tallinn Health Care College
• Tallinn University
• Tartu Health Care College
• University of Tartu

No. The LHV app can be used to order and display a virtual ISIC card if you are studying in a higher education curriculum in Estonia. Once you begin studying abroad, you can submit the virtual ISIC card application through the Minu Kool environment or if your desired university is not on the list, you can email a certificate confirming your academic status to info@minukool.ee. The LHV app does not display virtual ISIC cards for students at universities abroad.

The requirements for the photo on the virtual ISIC card are set out by the Federation of Estonian Student Unions. The federation also exercises oversight over and approves the photo. Photographs attached to the virtual ISIC card application submitted by app must follow the following criteria:

• The face must be visible frontal view and comprise 70-80% of the picture height
• The photograph must be no older than three years.
• Your face must be distinguishable from the background (the face may not be in shadow, or partially covered with sunglasses, headwear, a hand or other object)

The virtual ISIC card, just like the ordinary physical ISIC card, can be used to prove student status and qualify for thousands of international discounts in Estonia and abroad.

Read more about the discounts

The virtual ISIC card cannot be used as a fare card on public transport. The virtual ISIC card is also not equipped with door key card or bank card function. The virtual ISIC card can be used to prove student status and qualify for thousands of international discounts in Estonia and abroad.

The virtual ISIC card can be closed on the Minu Kool website

1. Enter the Minu Kool environment using your ID card or bank link
2. Select “Cards“
3. Select the number of the valid card
4. Select “Deactivate”

Temporarily or permanently closed virtual ISIC cards are displayed as dimmed text in the LHV app for 30 days.

With an LHV bank card you can withdraw cash for free from LHV ATMs. For larger amounts (from 2000 €) see the pricelist.

In case of withdrawals from the ATMs of other banks in Estonia and European Economic Area countries, a withdrawal fee of 1 € applies. From other ATMs in another foreign country 2 € + 2.5% of the amount.

Cash withdrawals from credit account, the fee 2 € + 2.5% of the amount applies.

The location of LHV’s ATMs can be found on our web page.

With the LHV debit card, you can also withdraw cash from a shop register while making a purchase. Take a closer look at the terms and conditions for withdrawing cash from a shop register.

Yes, the LHV debit card can be used to withdraw cash from a shop register while you are making a purchase. This service is provided, for example, by Coop Group shops and Olerex full-service stations. If you would like to withdraw cash, you must inform the cashier prior to the purchase transaction. A prerequisite for using this service is a purchase in the amount of at least 1 €, to which the merchant will add the required cash amount. With each purchase, you may withdraw cash in the amount of 5 € to 100 € (in full amounts and in 5 € increments).
The fee for withdrawing cash at a store is established by the merchant, LHV does not charge a separate fee for this service. For example, in a Coop store, the service charge is 0,69 €, In Gross shops 0.36 €, and at Olerex 0.32 €. Cash can also be withdrawn at shops abroad that offer the (cash-back) service. One should most definitely pay attention to the applicable local terms and conditions, and service fees.

You can deposit cash to your current account in our ATMs. Cash deposits are only allowed with debit cards. Please view the locations of LHV's ATMs on our website.

No cash operations are performed at the offices of LHV.

Yes, all LHV bankcards have been connected to the secure card payments service online (3D Secure). This means that online purchases with LHV bankcards include additional cover against potential card fraud. Following the entry of card data one must log into the LHV internet bank as additional identification or use the confirmation code sent to the mobile phone via SMS.

If you make a purchase in an online store that is not a party to the secure card payments online service, you will not be prompted for additional identification.

When making purchases with an LHV bankcard in an online store that has joined the secure card payments service, you may choose between two methods of identification:

Identification via internet bank
The page for logging into the internet bank opens. To log in, use the ID-card, Smart-ID or Mobile-ID solution. After identification, you will be redirected to the merchant.

Identification with a confirmation code sent by SMS
You can use it if your phone number is saved in the LHV Internet bank or mobile app for online purchases. In this case, further authentication with an ID-card, Smart-ID or Mobile-ID is not required, which is especially convenient when travelling for example.

Read more about how to tie your phone number to safe online purchases in the mobile app or internet bank.

① In your mobile app, open the cards view and click on the icon for card transactions and limits.	② In the card transactions and limits view, click on the link “Save mobile number”.	③ Enter your mobile number using the format +3725555555

For identification by SMS, the phone number will be activated within one hour on working days from 09.00 to 21.00. A phone number saved over the weekend is activated on the Monday. Until then, you can make online purchases by selecting identification through the internet bank.

① In your mobile app, open the cards view and click on the icon for card transactions and limits.

② In the card transactions and limits view, click on the link “Save mobile number”.

③ Enter your mobile number using the format +3725555555.

For identification by SMS, the phone number will be activated within one hour on working days from 09.00 to 21.00. A phone number saved over the weekend is activated on the Monday. Until then, you can make online purchases by selecting identification through the internet bank.

① Log in to the internet bank. Proceed to the bankcards page and click on the button “Card data and limits”.

② In the card transactions and limits view, click on the link “Change card limits”.

③ In the window for changing the “Card transactions and limits” mark additional identification by SMS as permitted. Then enter your phone number.

For identification by SMS, the phone number will be activated within one hour on working days from 09.00 to 21.00. A phone number saved over the weekend is activated on the Monday. Until then, you can make online purchases by selecting identification through the internet bank.

You will receive a reply to your credit card application within five working days.

Interest must be paid for the used credit limit in accordance with the interest rate set forth in the agreement (amount of interest as a percentage per year). Interest shall be calculated on the basis of the actual number of days in a month and a 360-day year. Interest starts running when the interest-free period ends.

The payment date is the 10th day of each month. On that day, all the interest that has accumulated for the credit limit used until the end of the preceding month will be debited from your LHV current account.

See also: Examples of annual percentage rate of charge for cards

The automatic repayment of the credit limit is the amount that you have chosen for the repayment of credit to the bank per month. For an LHV bank card that has a credit limit (e.g. Partner Credit Card, private credit card, Gold Credit Card, Business Customer Credit Card) you can choose an automatic monthly payment in the amount of 0-100% of the credit limit. You can change the size of the repayment (0-100%) in the Internet bank whenever you want.

If you choose a 100% repayment, you can use the card interest-free as a daily means of payment.

If you choose a 0% repayment, you can repay the used limit in amounts and on times of your own choosing.

In case there is not enough money for the automatic repayment on your current account on the 10th day of the month, the existing amount on the account will be deducted. If you wish, you can transfer the missing amount to your credit account on your own. The missing part of the repayment will start to collect interest on the credit account.

The annual percentage rate of the private credit card is 19.15% per annum on the following example conditions: credit limit 1000 €, interest rate 18% (fixed), monthly fee of the card 1 €, interest-free period 22 days, repayment sum of 1093.42 €, assuming that the limit is used immediately, in its full amount and returned in the course of one year in equal monthly instalments.

The annual percentage rate of Partner Credit Card is 18.70% per annum on the following example conditions: credit limit 1000 €, interest rate 18% (fixed), monthly fee of the card 1 €, interest-free period 26 days, repayment sum of 1093.42 €, assuming that the limit is used immediately, in its full amount and returned in the course of one year in equal monthly instalments.

The annual percentage rate of charge of the Gold Credit Card is 15.34% on the following sample conditions: limit 1000 €, annual interest 18% (fixed), interest-free period of 36 days, repayment sum is 1081.42 €, assuming that the limit is used immediately, in its full amount and returned in the course of one year in equal monthly instalments.

The annual percentage rate of the Platinum Credit Card is 11.85% per year on the following sample conditions: limit 5000 €, annual interest rate 14% (fixed), interest-free period 35 days, repayment sum of 5316.62 €, assuming that the limit is used immediately, in its full amount and returned in the course of one year in equal monthly instalments.

You can view the card PIN code in the LHV mobile app. Read more

PIN-code can be viewed by private and business customers. If the account holder and the cardholder are different, the PIN code is visible to the cardholder in case he/she has access to view and change his card details.

If you remember your PIN code and your PIN was blocked while you were making a purchase at card terminal using the card’s chip (i.e. the card was inserted into the terminal), it can be unblocked at any ATM – just execute one transaction (such as view balance) using the correct PIN code. If you do this at a non-LHV ATM, though, you should price in a service fee.

If your PIN code was blocked at a card terminal during a contactless payment or at an ATM, only the bank can unblock the PIN code. Contact customer support at info@lhv.ee or call 6 800 400.

You can change the PIN of your LHV bank card in LHV ATMs. The location of LHV’s ATMs can be found on our web page.

The PIN-code of the previous card will remain valid for the renewed bank card.

If you want to use your bank card safely, we recommend doing the following.

• When paying with the card at a shop or service institution, be sure to check that the amount displayed on the payment terminal is correct before you confirm the payment. When entering your PIN, take care that it is not visible to other people; if necessary, cover the keypad with your free hand.
• When you are using the card for Internet purchases, do not enter your card number or its security code on any web page that does not seem trustworthy.
  • Before making the purchase, check the background of the seller.
  • Avoid using a public computer for online purchases.
  • Do not share your bank card numbers with anyone over fax, mail or e-mail.
  • You can block or allow online purchases with your card at any time using the LHV internet bank or mobile app. We advise you to give permission for a payment immediately before a purchase, and block payments again as soon as the transaction has been completed.
  • To protect yourself from the damages caused by possible card fraud we advise you to keep daily and monthly payment limits as low as possible.
• Your bank card is your electronic money – keep it as carefully as you would keep your cash. Only you are permitted to use the card. Never give it to anyone else.
• Learn your PIN by heart. Do not carry a copy of your PIN or keep it together with your bank card.
• If your bank card is lost or stolen, block it immediately in the internet bank or mobile app. If you happen to find your card yourself, and are convinced that no one else has had access to it in the meantime, you can reactivate the card via the internet bank or mobile app. If you are unable to find the card or cannot block it yourself, then please contact our customer support by phone at 6 800 400.

Should your bank card be lost or stolen, block it immediately in the internet bank or mobile app. If you happen to find your card, and are convinced that no one else has had access to it in the meantime, you can reactivate the card via the internet bank or mobile app.

• If you are unable to find your card, or are unable to block it on your own, please let our client service know by telephoning +372 680 0400.
• If you card is lost or stolen while abroad, call MasterCard Global Services at 001 636 722 7111.
• Via MasterCard Global Services it is possible to order an emergency replacement card or cash. These will be delivered to you within three working days, although the precise date of arrival will be given to you by the customer service representative. When using a card or cash sent as emergency assistance, you will need to pay their cost of issuing
  (a maximum of 150 €).

If you notice any transactions on your account statement that you have not performed yourself, please block or close your card immediately on the mobile app or internet bank or call our client support at 6 800 400. Please specify "Suspicion of card fraud" as the reason for closing or blocking the card.

If you are convinced that an erroneous transaction has been performed with your card, you have the right to dispute the transaction. Please fill in the application to dispute the card transaction on LHV's mobile app or internet bank at the earliest opportunity. For this purpose, find the card transaction you wish to dispute on the account statement. Open the detailed view of the card transaction and click "Dispute" to submit the application.

If you are unable to dispute the transaction on the mobile app or internet bank, please visit our client office to submit the application.

You have the right to dispute a card transaction within 13 months of the transaction, if the transaction was not performed by you or anyone authorised by you.

If it turns out that you did actually perform the transaction yourself, please take into account that you will be required to pay a service charge for the unfounded dispute on the basis of the price list.

You may sometime find yourself in situations where:

• a double payment has been made for the purchase or the transaction amount is erroneous;
• you have failed to receive the goods or services ordered;
• the goods or services ordered do not match the description;
• you have not received any refund for goods returned or services cancelled;
• your bank card data has been misused.

In such a situation, please first contact the merchant or service provider.

If you are unable to resolve the dispute in this manner, please fill in the application to dispute a card transaction within 3 months after the transaction date. To submit the application, log in to the mobile app or internet bank and find the card transaction you wish to dispute on the account statement. Open the detailed view of the card transaction and click "Dispute" to submit the application.

Disputing a transaction within Estonia may take up to a month, and transactions in foreign countries up to two months. In exceptional cases, the settlement of the dispute may take longer - we will inform you if this is the case.

Please fill in the application to dispute the card transaction on LHV's mobile app or internet bank if:

• you were unable to withdraw the selected amount from the ATM;
• you deposited cash to your account but the funds were not transferred or were only partially transferred to the account.

Find the card transaction you wish to dispute on the account statement. Open the detailed view of the card transaction and click "Dispute" to submit the application.

If you are unable to dispute the transaction on the mobile app or internet bank, please visit our client office to submit the application.

It usually takes a few business days to dispute a cash transaction, in more complicated cases it may take up to 10 banking days.

Purchases of many goods and services have been disrupted because of the coronavirus outbreak and related restrictions. There may be an increased need to dispute card transactions if:

• the product or service did not arrive by the promised date;
• the product or service ordered did not match the description;
• you have not received a refund for returned goods or cancelled service;
• the service provider has gone bankrupt.

For matters related to compensation for cancelled services and travel fares, please contact the merchant first. Only service providers can cancel purchases and in that case there is no need to dispute the transaction through the bank. Some merchants are also prepared to offer alternatives (such as gift certificates or vouchers).

If agreement has been reached with a merchant to cancel the card transaction, please give the merchant 15 days to follow through. In the current situation, the volumes of pending cancelled transactions are extraordinary and it will take merchants more time than usual.

If you decided not to go on a trip, your card transactions related to flights and hotels are unfortunately not subject to compensation. The merchant has fulfilled its end of the transaction and you are unfortunately not entitled to a refund if you decided to cancel. This applies to airlines, hotels and other businesses who have performed their obligations as regards providing service.

You have the right to dispute a card transaction if you cancelled the reservation that were known to you at the time of purchase but the refund has not taken place within 15 days.

If the restrictions established under a state of emergency prevented you from using services provided by the merchant, you are not entitled to dispute the card transaction because the merchant has fulfilled its end of the transaction.

You have the right to dispute a card transaction if you cancelled the reservation that were known to you at the time of purchase but the refund has not taken place within 15 days.

The penalty cannot be disputed if the hotel was open and the service was available. You can cancel the hotel booking pursuant to the hotel’s cancellation terms or try to reach a separate agreement with the hotel.

Unfortunately you are not eligible to dispute a card transaction related to a service that you did not use unless the merchant allowed this at the time of purchase.

If the goods and services are no longer offered, you are entitled to a refund. This is also the case if the merchant cancels the transaction due to government restrictions, insolvency or other exceptional circumstances.

You are not entitled to dispute a card transaction if the transaction was covered by insurance.

Yes, this kind of card transaction can be disputed. If the services are altered or postponed, you are entitled to a refund if the new dates do not work for you. You can decline the proposed alternatives unless this is excluded by terms of service you accepted at the time you purchased the service.

If you bought a travel package, see the terms for the specific package as presented to you at the time of the purchase. That will show whether you are entitled to dispute part or all of the transaction amount.

If you booked each service separately (put together your own package), each merchant’s cancellation terms apply separately to each component.

Yes, this kind of card transaction can be disputed. If the service is cancelled, you have the right to a refund if the alternative solution is not suitable for you, unless the merchant is entitled to offer alternatives and informed you of this at the time you made the purchase.

Yes, you can, because the customer and the merchant have agreed to the new terms of the same purchase transaction.

Unfortunately, additional expenditures and other monetary losses cannot be included in claim.

Yes, this kind of card transaction can be disputed. The merchant is responsible for getting the order to the customer by the promised date.

Travel insurance is provided with the following LHV bank cards:

• Gold Debit Card
• Gold Credit Card
• Platinum Debit Card
• Platinum Credit Card

Gold Card or Platinum Card includes extensive travel insurance cover for you and any family members travelling with you, regardless of how the trip has been paid for.

The insurance covers medical aid, loss of luggage, trip cancellation and interruption, delay of departure. The Gold Card also covers rental car's liability protection and the Platinum Card covers rental car's comprehensive insurance.

Kindly read the Gold Card or Platinum Card insurance conditions, which provide an overview of both the insurance cover and exclusions.

The data on the travel insurance is conveniently available under the detailed view of the bank card, once you log in to the mobile app or internet bank. No separate policy number is provided for the insurance. It is quite sufficient to write "LHV" under the policy number in the notice of loss.

If Insurance will help you with your loss. Kindly notify If of the loss event at the earliest opportunity. If will provide you with instructions regarding the steps to be taken.

If P&C Insurance AS
telephone: +372 777 1211 (24/7)
info@if.ee

Please fill in If Insurance's claim application for travel insurance, and make sure you write "LHV" under the insurance policy number.

Should you need confirmation of valid travel insurance cover, please contact LHV client support. We will send you the travel insurance certificate by post.

Travel insurance of LHV bankcards is provided by If Kindlustus. If the trip is cancelled due to an epidemic, the travel insurance does not cover any damages. We therefore recommend that you contact your airline or shipping company regarding any cancellation or reimbursement of your cancelled flight or ferry ticket.

While abroad, when an outbreak or emergency situation is declared in the destination or transit area of the trip, If will compensate additional cost of transportation and accommodation related to returning to Estonia in accordance to travel insurance (Travel interruption due to evacuation).

For answers to our questions, visit If’s website www.if.ee, call the insurance phone number +372 777 1211 or write to info@if.ee.

To make an LHV contactless payment with your smartwatch, you need the LHV bankcard and a smartwatch which supports contactless payments:

• [Apple Watch](https://support.apple.com/en-gb/HT201239#stores}
• nutikell Garmin
• nutikell Fitbit

Paying with a smartwatch is simple, contactless and quick. You can pay for your purchases at any point of sale which accepts contactless payments. Standard contactless payment limits apply to these payments, equivalent to those of your bank card.

If you wish to make a payment with:

• Apple Watch, double press on the side button and position your watch above the terminal.
• Garmin or Fitbit watch, press and hold the central operation button of the smartwatch or the menu, and tap the Wallet icon. Then choose the card for making the purchase and position your watch above the terminal.

When using Garmin Pay, you can pay for your purchases with the LHV cards in your daily use.

To configure the new means of payment:

• Download the Garmin Connect app in your phone and link it to your smartwatch.
• Accept Garmin Pay’s Terms of Use and choose a four-number password.
• Add your LHV bank card to Wallet.

When using Fitbit Pay, you can pay for your purchases with the LHV cards in your daily use.

To configure the new means of payment:

• Download the Fitbit app in your phone and link it to your smartwatch.
• Accept the Fitbit Pay Terms of Service and choose a four-number password.
• Add your LHV bank card to Wallet.

If you wish to suspend or permanently terminate the use of the smartwatch payment option, open the app linked to your smartwatch in your phone and remove the LHV bank card from Wallet. Should you need help, please do not hesitate to contact our customer support at the e-mail address info@lhv.ee or the telephone number 6 800 400.

Smartwatch payment is safe, as it uses a number linked with the smartwatch and a unique transaction code for each purchase transaction. Your card data will never be stored in your device or the service provider’s servers. Similarly, your card number will not be forwarded to the merchant during your purchase. Therefore, feel safe with your smartwatch payment.

The average life expectancy in Estonia is 77.8 years old. Pension age begins at 63 for men and 62.5 for women. In reality, people sometimes retire earlier; the average retirement age being 59.6. Most people who retire before the official retirement age are unemployed, who then receive a proportionally smaller pension.

There are about 400,000 old age pensioners, out of whom 16.4% are working.

While people are now working because they want to, in the future it will be inevitable as the retirement age will be pushed to an even later time. Starting in 2016, both women and men will be able to retire at 63 and from 2026, at 65. According to the estimates of researchers, the retirement age should rise to 69 by 2060, to ensure the functioning of the pension system.

As of 1 January 2018, the general basic exemption of 6000 € per year or 500 € per month is applied to all income and consequently, the additional basic exemption on pensions and incapacity for work allowances are not calculated.

From 2018:
- if the annual income is up to 14 400 €, the basic exemption is 6000 € per year,
- if the annual income increases from 14 400 € to 25 200 €, the basic exemption shall be decreased based on the formula 6000 - 6000 / 10 800 x (amount of income - 14 400),
- if the annual income is more than 25 200 €, the basic exemption is 0.

Additional information on taxation can be found on the Estonian Tax and Customs Board website.

Disbursements from the III pension pillar can be either untaxed or taxed at a rate of 10% or 20%. Namely, the lower tax rate is another solid reason why it pays to accumulate pension savings in the III pillar. If the annual income falls between 14 400 € and 25 200 €, it should be considered upon taking money out of the III pillar, whether to do it in several years or all at once. The latter depends on whether the annual income changes with time and how. The disbursements should be distributed in a way that the basic exemption minimum rate does not decrease as a result.

The II and III pillar fund units are located on your pension account. You can see the status of your pension account on the LHV Pension web site www.lhv.ee/en/pension, in the Minu Pension mobile app, in the internet bank of your choice or under the heading “My account” on the Pension Centre’s web site.

You can also view the status of your LHV pension funds at any other internet bank that you use on a daily basis.

If you wish to formalise succession to II or III pillar fund units, go to a branch of your choice.

Transfers of assets from insurance to fund or from fund to insurance should be started with an insurance company.

Contributions to the second pension pillar are calculated on the income taxable in Estonia. If you do not have income taxable with social tax, no contributions are made to the second pillar and you will accrue no “debt”. It is not possible to make contributions to the second pillar at your own initiative.

Pension collection is a long process that may cover several decades, depending on the age of the individual. Contributing towards your pension is just like a marathon: it does not matter how fast you were in the first could of hundred metres. With your pension, it is important to follow the long-term rate of return figures, for instance, over a period of 10 years or from the time the pension system was set up. Brief, temporary concessions in yields do not affect the end result much.

As of 1 August 2011, pension contributions can be directed to a new pension fund on an ongoing basis and the money already accumulated can be moved from one fund to another three times each year. When the application to transfer the accumulated funds, i.e., the application to exchange units at the latest:

• on 30 November, the exchange is effected on the workday following 1 January;
• on 31 March, the exchange is effected on the workday following 1 May;
• on 31 July, the exchange is effected on 1 September or the following working day.

No. In previous years, gifts were handed out for enrolment with a pension fund; however, the law now plainly states in black and white that the choice of a pension fund may not be influenced by any benefits. Likewise, the bank must not make loan interest dependable on the choice of the pension fund (subsection 14 (5-1) of the Funded Pensions Act). If this happens, you should stand up for your rights and notify the Financial Supervision Authority about the situation.

The right to use second pillar funds arises when you reach retirement age. Pursuant to law, this money cannot be withdrawn earlier. You can find more information on the retirement age and acquiring the right to receive disbursements from the II pillar on the Pensionikeskus website.

Once you have joined second pillar, you cannot pull out.

From 1 July 2020 to 31 August 2021, the state will suspend the contributions it makes to the second-pillar funded pension from social tax (4% of salary). In October 2020, everyone who has joined the II pillar will be able to decide whether to discontinue paying 2% of their salary. Read more

Why continue with contributions to the II pillar?

1. Suspension of the 2% payment for 9 months leaves the II pillar of a person earning an average salary 819 euros lower, saving a total of only 258 euros* from a person's 9-month gross salary;
   *1433 euros gross salary, fund return 5% per year in the period 2020-2022.

2. Suspension of the 2% payment will leave the person without the compensation paid by the State in 2023.-2024. for the temporary suspension of State contributions.

3. If the 2% payment is suspended, the person's total pension will be lower in the future.

4. The application for suspension of payment is irrevocable, there is no possibility for later reconsideration.

Where can the application for suspension be submitted?

An application to suspend your 2% payments can be submitted on the Pension Center website (Enter your account -> My applications -> II pillar applications -> Application to suspend payments) or at an LHV bank branch.
There is a fee for submitting an application. The application fee is 0.65 € on the Pension Center website (can be paid with a bank link from LHV, SEB or Swedbank) and 3€ at an LHV bank branch.

You can select and switch the funds similarly to the II pillar pension funds. If you do not yet have the II pillar, you need to first submit a choice application to start saving up for III pillar funds. In this application, you specify the III pillar fund(s) in which you wish to start making contributions. Unlike the II pillar choice application (that directs monthly contributions to just one fund), several funds can be specified in the III pillar choice application. To make contributions to the III pillar, you can set up a standing order in the (internet) bank or make one-off contributions.

You can invest at any suitable moment and just the amount you want to. You can make a single payment or a standing order, which you can cancel if desired.

The state refunds the income tax on the money invested in a III pillar pension fund in March next year. For instance, if you invest 100 € before the end of the year to the LHV Täiendav Pensionifond (Supplementary Pension Fund) or to the LHV Pensionifond Indeks Pluss, you shall receive an income tax return of 20 € from the state next year in March. To receive an income tax refund, you must mark down the III pillar investment in your income tax declaration.

Income tax shall be returned from an amount that does not exceed 15% of your annual gross income or 6000 € per year.

Similarly to the II pillar, the use of the III pillar pension fund services are not limited to one particular bank; the service is provided by account managers who have a relevant status: AS LHV Pank, Swedbank AS, AS SEB Pank and Luminor Bank AS.

You can view the history of your III pillar transactions and applications on the LHV Pension web site www.lhv.ee/en/pension/applications-history, in the Minu Pension mobile app and under the heading “My account” on the Pension Centre’s web site. The III pillar transactions information can be found under the heading “My account” on the Pension Centre’s web site.

If you have not previously made payments into the III pillar pension funds you will need to submit a III pillar choice application.

By submitting a III pillar choice application, a pension account shall also be opened in the case you do not yet have neither II nor a III pillar. If you own a pension account and are also looking to acquire III pillar pension fund units, you will need to submit a selection application, with which the III pension pillar portion of your pension account will be activated.

A III pillar choice application with the objective of opening a pension account and identifying yourself, can only be submitted via an account manager, i.e. at the bank where you have concluded a client agreement (AS LHV Pank, Swedbank AS, AS SEB Pank and Luminor Bank AS). Customers of LHV Bank can submit a III pillar choice application through LHV internet bank.

If a III pillar choice application exists, the funds transfer payment order does not need to include the ISIN code of the requested pension fund. The choice application could also include several III pillar funds. In such a case, the amount paid shall be directed into your selected funds, in accordance with the proportion marked on the selection application.

You should make a bank transfer (payment order) to buy III pillar units. If you want to make regular purchases, it is reasonable to add a standing payment order in the internet bank. You can also transfer money to several funds with one payment order if you have submitted the III pillar choice application. In such a case, an ISIN code will not be added in the payment order’s description. Customers of LHV Bank can buy LHV’s III pillar pension fund units through the LHV internet bank's pre-filled form "Payment into the III pillar ".

There are several options to execute a payment order depending on whether you want to identify yourself with your personal identification code or pension account number and whether you want to use the choice application or not.

You should always add the pension payment processing code 30101119828 into the payment order’s details field to mark payments to the III pillar.

• If you are using your personal identification code to identify yourself, then leave the reference number field blank and write the following information into the explanation field:
1) 30101119828) 2) ISIN code of the desired fund, and 3) your ID code written as "ID:XXXXXXXXXXX".

Sample payment order:
Beneficiary's name
AS Pensionikeskus
Account no
EE141010220263146225 - SEB Pank AS
EE362200221067235244 - Swedbank AS
EE961700017004379157 - Luminor Bank AS
Payment description
30101119828, EE………. , IK:your ID code
Amount
Amount invested in euros
Reference no
Leave the reference number field empty

• If you use your pension account number for the identification process, then add it into the reference number field and include the following in the details:
1) 30101119828 and 2) ISIN code of the desired fund.

Sample payment order:
Beneficiary's name
AS Pensionikeskus
Account no
EE141010220263146225 - SEB Pank AS
EE362200221067235244 - Swedbank AS
EE961700017004379157 - Luminor Bank AS
Payment description
30101119828, EE……….
Amount
Amount invested in euros
Reference no
Your pension account number

• If you want to use the choice application, then you do not need to add the fund’s ISIN code into the explanation field.

Sample payment order with your ID code:
Beneficiary's name
AS Pensionikeskus
Account no
EE141010220263146225 - SEB Pank AS
EE362200221067235244 - Swedbank AS
EE961700017004379157 - Luminor Bank AS
Payment description
30101119828, IK:your ID code
Amount
Amount invested in euros
Reference no
Leave the reference number field empty

Sample payment order with your pension account number:
Beneficiary's name
AS Pensionikeskus
Account no
EE141010220263146225 - SEB Pank AS
EE362200221067235244 - Swedbank AS
EE961700017004379157 - Luminor Bank AS
Payment description
30101119828
Amount
Amount invested in euros
Reference no
Your pension account number

The ISIN code of the LHV Täiendav Pensionifond (Supplementary Pension Fund) is EE3600010294 and the ISIN code of the LHV Pensionifond Indeks Pluss is EE3600109419.

The pension account number can be found quickly if you log in to the “My Account” section on the Pension Centre’s web site.

Money could be returned for several reasons. Firstly, the amount paid into the fund was smaller than the established minimum amount, which can be found in the fund prospectus. You should be extra careful when using a choice application when making the payment, as this distributes the transferred amount proportionally among the selected funds. Another reason could be that you have just started collecting in the III pillar and have not yet submitted the III pillar choice application. It is compulsory to submit a choice application when you start collecting in the III pillar.

Exchange will be formalised as an application, which you can submit on the LHV Pension web site, in the Minu Pension mobile app, at a branch or under the heading “My account” of the Pension Centre. You can exchange fund units from one III pillar fund to several target funds.

If you want to exchange units between the funds of different fund management companies, you need to take into account that the management company shall be entitled to apply a unit redemption fee and issue fee in the amount established in the pension fund terms and conditions. The fees shall not apply if you exchange from one fund of the management company to another.

You can submit the payment application on the LHV Pension web site www.lhv.ee/en/pension/manage-funds-iii, in the Minu Pension mobile app, at a suitable branch or under the heading “My account” of the Pension Centre. You can detail the sales of several different funds on one application. If you sell units of several pension funds at once, take into account that the amount shall be transferred to you if all the sales detailed on the application have been executed and the income tax has been deducted.

You can sell back the shares of LHV Täiendav Pensionifond and LHV Pensionifond Indeks Pluss on any banking day. The redemption fee for the units of the LHV Täiendav Pensionifond is 1%, the redemption fee for the units of the LHV Pensionifond Indeks Pluss is 0%.

Disbursements (not only profit, but the entire disbursement) shall be taxed with the valid income tax rate (20%).
Disbursements shall be taxed with 10% income tax provided: the shareholder has reached the age of 55, but not within five years before the first acquiring of voluntary pension fund shares; in the case that the shareholder is fully and permanently incapable of work.

Disbursements shall not be taxed, if the amount of money accumulated in the voluntary pension fund is used to conclude a lifetime regularly paid pension agreement (annuity) with an assurance undertaking.

Only Estonian tax residents born in 1983 and after can join the II pillar. Non-residents and those born before cannot join the II pillar.

In order to open third pillar account for your child, contact the bank where you have opened a current account for the child. If the child has an account with LHV Bank, the respective request can be sent to the LHV customer support e-mail address info@lhv.ee or visit a bank branch suitable for you.

Income tax accounting is personal, which means that a parent does not receive a tax refund for contributions made for the purchase of III pillar fund units in their child's pension account.

Passively managed pension funds invest in certain index-following funds irrespective of the market situation, and there is no active management of assets in these funds. The composition of assets in a passively managed fund is stable, meaning that such funds do not adapt to changes (unlike funds that have a fund manager. Figuratively speaking, passively managed funds always operate at full throttle. There are bound to be periods where the yield of such funds is highly negative. When the market falls, the fund manager cannot do anything to reduce the risks. The client has a much bigger role when evaluating fund compatibility, whereby such funds are suitable for clients with previous investment experience who can assess the fund risks.

As the passive funds do not have active management, i.e., active addition and reduction of risks according to the market situation, it means that such funds have lower management fees.

We are able to provide the service for such a low fee since LHV’s fund business has reached a critical mass and all the functions related to the administration of funds have been constructed. From this fee, conventional third-party costs as well as LHV’s administrative costs are covered.

It is possible to join LHV’s new passively managed pension funds in all our branches, over the Internet or with the help of LHV’s salesmen. When the application to transfer the accumulated funds, i.e., the application to exchange units at the latest:

• on 30 November, the exchange is effected on the workday following 1 January;
• on 31 March, the exchange is effected on the workday following 1 May;
• on 31 July, the exchange is effected on 1 September or the following working day.

The Home Repair Loan can be used for fixing up your home or summer house or, for instance, buying property.

A Home Repair Loan is an unsecured small loan with more favourable conditions due to its intended use. If you have applied for a Home Repair Loan, you will sign a small loan contract, which has already been prepared by using the Home Repair Loan conditions.

As a private person, you can apply for a Home Repair Loan if

• your monthly income is at least 250 €
• you are aged 18 to 75
• you are a citizen of the Republic of Estonia, a citizen of the Russian Federation or holder of a grey passport, who holds a residence permit and resides in Estonia

You do not have to have a bank account at LHV to be able to apply for a Home Repair Loan.

You only need to submit your account statement if this is requested by LHV Finance customer support. When you submit a six month account statement, you yourself choose the appropriate format:

• statement digitally certified by the bank (so-called digidoc format)
• hard copy printout certified by the bank
• statement printed out at an LHV Bank office

If your bank does not provide printouts in any other form, a PDF file will do as well.

E-mail the statement to finance@lhv.ee or drop it off at an LHV Bank office.

Once you have submitted the application, we will assign you a limit valid for 90 days. We shall send you an e-mail with the limit decision. Up to this limit, you can conclude one or several small loan contracts. You can conclude a contract conveniently without leaving home, through our self-service](/coflink/auth/login). If you are unable to sign a contract digitally, you can also conclude a contract at any Euronics shop.

We will forward the information about the amount of the first instalment and its due date to you by e-mail once a contract has been concluded. The amount of the instalment and the payment due date are also recorded on the payment schedule attached to your contract. Should you be unable to find the information you need, please call our customer support at 699 9111 or send an e-mail to finance@lhv.ee.

We will send you the invoice by e-mail or post every month, five days before the payment due date. If you have also requested an e-invoice, we will send it to the Internet bank of your choice.

Pay your instalments into the AS LHV Finance account EE707700771001062897. Indicate the number of your Home Repair Loan contract as the reference number.

The most convenient way to make your monthly payments is to use the automatic e-invoice standing order service. You can conclude a standing order agreement via the Internet bank of the same bank where you would like to make your monthly payments.

You do not have to wait for an invoice to arrive to pay an instalment. If you have not received an invoice, look up the exact amount on the payment schedule of your contract. Transfer this amount into the AS LHV Finance account EE707700771001062897.

At the latest, the instalment must be received in the AS LHV Finance account on the payment due date set out in your contract. We therefore advise you to transfer payment before 16.00 on the business day preceding the payment due date, at the latest. This way, you can make sure that the payment will be received by us on time.

For your invoice to be paid automatically, conclude an e-invoice standing order agreement via the Internet bank of the bank where you would like to make your monthly payments. Going forward, you will no longer need to worry whether your invoice has been paid on time. It is important to just make sure that on the payment due date there are sufficient funds available in your bank account for paying the instalment.

Information that may be needed for requesting an e-invoice and concluding a standing order agreement:

• Invoice issued by: AS LHV Finance
• Account number: account from which you wish to make payments
• Customer ID: agreement number
• Expiry of order: leave this field blank
• Invoice payment: select automatic payments
• Standing order date: date of receipt of invoice
• Limit: leave this field blank

Your Home Repair Loan contract is easy to amend. All you have to do is e-mail your request to us at finance@lhv.ee. If needed, you can apply for a grace period or change the payment due date or the amount of the monthly instalment. It costs 10 € to amend your contract. This amount will be added to your next invoice. If you repay the entire Home Repair Loan amount early, there will be no service charge.

There is no charge for repaying the entire Home Repair Loan amount early. E-mail your request to us at finance@lhv.ee.

Information is available from our customer support by calling 699 9111 or e-mailing finance@lhv.ee. Customer support operates Mon–Fri 9–17.

You can use the Home Furnishing Loan to furnish your home or summer cottage, for instance, to buy home appliances or new furniture. It can also be used to buy garden equipment or electronic products.

A Home Furnishing Loan is an unsecured small loan with more favourable conditions due to its intended use. If you have applied for a Home Furnishing Loan, you will sign a small loan contract, which has already been prepared by using the home repair loan conditions.

You can apply for a Home Furnishing Loan, if- your monthly income is at least 250 €,- you are between 18 and 75 years old,- you are a citizen of the Republic of Estonia, a citizen of the Russian Federation or holder of a grey passport, who holds a residence permit and resides in Estonia.You do not have to have a bank account at LHV to apply for a Home Furnishing Loan.

You only need to submit your bank statement if this is requested by LHV Finance customer support. When submitting a six-month bank statement, choose the appropriate format: - statement digitally certified by the bank (so-called digidoc format) - hard copy printout certified by the bank - statement printed out at a LHV Pank officeIf your bank does not provide printouts in any other form, a PDF file will do as well.E-mail the statement to finance@lhv.ee or drop it off at a LHV Bank office.

Once you have submitted an application, we will assign you a limit valid for 90 days. We will send you an e-mail with the limit decision. Up to this limit, you may enter into a loan contract, which can be signed conveniently without leaving your home in our self-service environment. If you are unable to sign a contract digitally, you may also enter into a contract at any Euronics shop.

We will forward the information about the amount of the first instalment and its payment due date to you by e-mail once a contract has been concluded. The amount of the instalment and the payment due date are also recorded on the payment schedule attached to your contract. Should you be unable to find the information you need, please call our customer support at 699 9111 or send an e-mail to finance@lhv.ee.

We will send you the invoice by e-mail or post every month, five days before the payment due date. If you have also requested an e-invoice, we will send it to the Internet bank of your choice.Pay your instalments into the AS LHV Finance account EE707700771001062897. Indicate the number of your loan contract as the reference number.The most convenient way to make your monthly payments is to use the automatic e-invoice standing order service.You can conclude a standing order agreement via the Internet bank of the same bank where you would like to make your monthly payments.

You do not have to wait for an invoice to arrive to pay an instalment. If you have not received an invoice, look up the exact amount on the payment schedule of your contract. Transfer this amount into the AS LHV Finance account EE707700771001062897.

At the latest, the instalment must be received in the AS LHV Finance account on the payment due date set out in your contract. We therefore advise you to transfer payment before 16.00 on the business day preceding the payment due date, at the latest. This way, you can make sure that the payment will be received by us on time.

For your invoice to be paid automatically, conclude an e-invoice standing order agreement via the Internet bank of the bank where you would like to make your monthly payments. Going forward, you will no longer need to worry whether your invoice has been paid on time. It is important to just make sure that on the payment due date there are sufficient funds available in your bank account for paying the instalment.

Information that may be needed for requesting an e-invoice and concluding a standing order agreement:

• Invoice issuer: AS LHV Finance
• Account number: account from which you wish to make payments
• Customer ID: contract number
• Expiry of subscription: leave this field empty
• Invoice payment: select automatic payments
• Standing order date: date of receipt of invoice
• Limit: leave this field empty

Your Home Furnishing Loan contract is easy to amend. All you have to do is e-mail your request to us at finance@lhv.ee. If needed, you can apply for a grace period or change the payment due date or the amount of the monthly instalment. It costs 10 € to amend your contract. This amount will be added to your next invoice. If you repay the entire loan amount early, there will be no service charge.

There is no charge for repaying the entire loan amount early. E-mail your request to us at finance@lhv.ee.

Information is available from our customer support by calling 699 9111 or e-mailing finance@lhv.ee. Customer support operates Mon–Fri 9–17.

You can use the Health and Beauty Loan to pay for various medical services such as dental treatment, laser eye surgery, or aesthetic surgery. The loan may also be used to buy health and beauty products.

The Health and Beauty Loan is an unsecured small loan with more favourable conditions due to its intended use. If you have applied for a Health and Beauty Loan, you will sign a small loan contract, which has already been prepared by using the Health and Beauty Loan conditions.

You can apply for a Health and Beauty Loan, if

• your monthly income is at least 250 €,
• you are between 18 and 75 years old,
• you are a citizen of the Republic of Estonia, a citizen of the Russian Federation or holder of a grey passport, who holds a residence permit and resides in Estonia.
  You do not have to have a bank account with LHV to apply for the Health and Beauty Loan.

You only need to submit your bank statement if this is requested by LHV Finance customer support. When submitting a six-month bank statement, choose the appropriate format:

• statement digitally certified by the bank (so-called digidoc format)
• hard copy printout certified by the bank
• statement printed out at a LHV Pank office

If your bank does not provide printouts in any other form, a PDF file will do as well.

E-mail the statement to finance@lhv.ee or drop it off at a LHV Bank office.

Once you have submitted an application, we will assign you a limit valid for 90 days. We will send you an e-mail with the limit decision. Up to this limit, you may enter into a loan contract, which can be signed conveniently without leaving your home in our self-service environment. If you are unable to sign a contract digitally, you may also enter into a contract at any Euronics shop.

We will forward the information about the amount of the first instalment and its payment due date to you by e-mail once a contract has been concluded. The amount of the instalment and the payment due date are also recorded on the payment schedule attached to your contract. Should you be unable to find the information you need, please call our customer support at 699 9111 or send an e-mail to finance@lhv.ee.

We will send you the invoice by e-mail or post every month, five days before the payment due date. If you have also requested an e-invoice, we will send it to the Internet bank of your choice.

Pay your instalments into the AS LHV Finance account EE707700771001062897. Indicate the number of your loan contract as the reference number.

The most convenient way to make your monthly payments is to use the automatic e-invoice standing order service.

You can conclude a standing order agreement via the Internet bank of the same bank where you would like to make your monthly payments.

You do not have to wait for an invoice to arrive to pay an instalment. If you have not received an invoice, look up the exact amount on the payment schedule of your contract. Transfer this amount into the AS LHV Finance account EE707700771001062897.

At the latest, the instalment must be received in the AS LHV Finance account on the payment due date set out in your contract. We therefore advise you to transfer payment before 16.00 on the business day preceding the payment due date, at the latest. This way, you can make sure that the payment will be received by us on time.

For your invoice to be paid automatically, conclude an e-invoice standing order agreement via the Internet bank of the bank where you would like to make your monthly payments. Going forward, you will no longer need to worry whether your invoice has been paid on time. It is important to just make sure that on the payment due date there are sufficient funds available in your bank account for paying the instalment.

Information that may be needed for requesting an e-invoice and concluding a standing order agreement:

• Invoice issuer: AS LHV Finance
• Account number: account from which you wish to make payments
• Customer ID: contract number
• Expiry of subscription: leave this field empty
• Invoice payment: select automatic payments
• Standing order date: date of receipt of invoice
• Limit: leave this field empty

Your Health and Beauty Loan contract is easy to amend. All you have to do is e-mail your request to us at finance@lhv.ee. If needed, you can apply for a grace period or change the payment due date or the amount of the monthly instalment. It costs 10 € to amend your contract. This amount will be added to your next invoice. If you repay the entire loan amount early, there will be no service charge.

There is no charge for repaying the entire loan amount early. E-mail your request to us at finance@lhv.ee.

Information is available from our customer support by calling 699 9111 or e-mailing finance@lhv.ee. Customer support operates Mon–Fri 9–17.

You must have 2,500 $ or the equivalent amount in euros to open an LHV Trader account. This amount may decrease later without the need to close the account. US stock exchanges have established day trader rules for accounts where the value of suitable collateral is less than 25,000 $. Leverage can no longer be used if the value of the assets in the account drops below 2,000 $.

Real-time market data can be ordered via Trader platform by right clicking at relevant ticker in the trading window and selecting Launch Market Data Subscription Manager. There it is possible to select market and price information sets.

LHV Trader market data prices are displayed at the price list page.

Please read a thorough article (in Estonian) about market data in Financial portal.

If a client concludes 4 or more transactions within the same day (purchase and sale of the same stock, option, bond or single stock future (SSF) within the same trading day), then they qualify as a day trader and in order to continue trading, they must have at least 25,000 $ worth of assets in their account, and a breach of this rule results in transactions being blocked on the account for 90 days. Purchases and sales of the same security within the same day are the only transactions that count, as buying one security and selling another does not qualify as day trading. This restriction does not apply to futures, but does apply to options and short selling.

You have to start by checking for the simplest errors. Check that your Internet connection is working and that you can access other pages. After that, you could reboot your computer (and the modem). The next step you could try is to log on from another computer (all necessary software may not be installed when you buy a new computer). The version of Java installed on your computer may not be compatible with the Trader software.

No. However, you can transfer different currencies from one account to the other (USD, EUR, GBP, CHF, HKD, CAD, AUD, JPY, SEK, RUB, NZD, NOK, HUF, DKK, CZK).

You can enter orders for money transfer at any time, but transfers are made from 9 am to 5 pm on business days. Check the LHV website for information about the exact times when money is transferred on public holidays when foreign markets are open.

You can restore the LHV Trader settings that have been deleted or lost for any other reason. In the trading window of the LHV Trader system, go to File ➞ Restore Settings ➞ and select the last trading day which has the settings you want to restore from the menu.

You have to change the settings of your order to trade on the primary and secondary market. Select Pre-settings from the Global Settings menu in LHV Trader and tick the box ‘Permit order activation or fulfilment outside regular trading hours’. You have to tick the box ‘Fulfil outside RTH’ in the order validity menu if you want to permit single orders to be fulfilled on the primary or secondary market.

Cancelling and amendment of orders is usually free of charge. Option and future orders are exceptions, as stock exchanges have often established charges for these. Usually 1.5 $ per order amendment or cancellation is charged.

All of the most common currencies can be converted in the LHV Trader system. All you need to do is enter the symbol of the currency (EUR, USD, SEK) in the empty line on the trading screen, select Cash and the symbol of the other currency. The transaction is completed similarly to securities transactions.

The minimum account for currency trading is 2,000 $ and the maximum leverage rate depends on currency.

LHV Trader allows clients to use leverage or to borrow money with equities as collateral, which can be used to buy new equities. All equities that cost more than one dollar and are traded on the main US stock exchanges (NYSE, AMEX, NASDAQ) can be used as collateral. You can borrow another 10,000 euros if you have 10,000 euros in your account. You can inflate your account to 40,000 euros within the same day, which means that the client's own funds comprise only 25% of the total amount in the account. The share of own funds must be brought back to 50% by the end of the day. You must keep in mind that options and equities of low liquidity are not considered as part of collateral. You must already have collateral in your account when you trade in futures, which reduces the maximum amount you can borrow. You must have at least $2,000 in your account to use leverage and buy short positions.

The scale of leverage can be viewed at the Leverage section of the account page. There are given the leverage multiplier: if it is below one then no leverage is used, if below two the double leverage is used.

Short selling securities allows you to benefit from decreases in security prices. You can short sell equities by concluding a sale transaction for selling equities you don't actually have by borrowing them from your broker. The position can be closed/covered with the completion of the relevant purchase transaction by buying shorted equities back from the market. Short selling is extremely risky, as potential losses are unlimited. Not all equities can be shorted; the best indicator is to add the shortable column in LHV Trader settings. A Green colour indicates that an equity is shortable Dark Green indicates that the equity is shortable if a counterparty is found and Dark Red indicates that the equity is not shortable at the moment The column can be added to the trading window: Settings ➞ Global Settings ➞ Trading Window ➞ Default Settings ➞ Shortable

The goal of the 2-factor authentication is to avoid possibility that third person may access Trader account using username and password. By activating 2-factor authentication it is not possible to access Trader account by using simply username and password. Instead, it is necessary to use authentication via Handy Trader phone app.

If device has already Handy Trader app then first delete app’s cache. NB! Device settings must allow display of push notifications.

Android

1. Install Handy Trader app from Google Play Store
2. Open the app
3. Select „Register Two-Factor“
4. Select „Continue“
5. Enter Trader username and password, select „Continue“
6. vSelect or enter phone number that will receive text messages
7. Select „Get Activation Code“
8. You will receive a text message to the selected phone number
9. Enter activation code, enter pin code twice
10. Select „Activate“
11. App displays the success message
12. Select „Done“ to exit the activation procedure
13. 2-factor authentication is ready to use.

iOS
Preconditions:

• Device must have either TouchID or FaceID.
• Device iOS version must be 8 or later.
• Device must have either TouchID, FaceID or Passcode enabled. TouchID/FaceID is the recommended choice.

1. Install Handy Trader app from App Store
2. Open the app
3. Enable pop-up notifications by the app
4. Select „Register Two-Factor“
5. Select „Continue“
6. Enter Trader username and password, select „Continue“
7. Select or enter phone number that will receive text messages
8. Select „Get Activation Code“
9. You will receive a text message to the selected phone number
10. Enter activation code
11. Select „Activate“
12. Use selected authentication method (FaceID or TouchID) in order to confirm activation
13. App displays the success message
14. Select „Done“ to exit the activation procedure
15. 2-factor authentication is ready to use.

2-factor authentication can be used via Handy Trader app (Android/iOS). The usage of the 2-factor authentication is for free.

1. Enter username and password at Trader log in window.
2. Device that has Trader app with activated 2-factor authentication displays a pop-up notification to initiate an authication process.
3. Open the notification, enter pin code and and select „Log in“.
4. If the pin code is correct the logging in at Trader is successful.

1. Contact LHV trading desk between 09:00 am and 4:30 pm via phone 6 800 420.
2. LHV will forward a temporary password via SMS. This password is valid only for 20 minutes.
3. Enter LHV Trader account management platform.
4. Log in and open Settings → User settings → Password page.
5. Enter username and temporary password and a new password.

6. Enter displayed Challenge Code at the Challenge field located at Handy Trader app.

7. Enter response generated by Handy Trader to the Passcode field at the account management platform.
8. Once the response and new password have been inserted click Continue. Password has been successfully changed.

1. Enter LHV Trader account management platform.
2. Log in and open Settings → User settings → Password page.
3. Enter username and existing password and a new password.

4. Enter displayed Challenge Code at the Challenge field located at Handy Trader app.

5. Enter response generated by Handy Trader to the Passcode field at the account management platform.
6. Once the response and new password have been inserted click Continue. Password has been successfully changed.

LHV offers multiple opportunities for growing your funds. Use our product filter to choose the right one for you. LHV cannot, though, suggest you specific securities to invest in, as you have to make investment decisions on your own, taking into account your risk tolerance.

Select Buy-Sell Shares in GROWING OF FINANCES if you would like to buy or sell shares. You can enter orders for buying/selling shares 24 hours a day.

Definitions:

• Symbol - abbreviated name of the share. Use the Find Symbol function to search for the abbreviated name.
• Quantity- quantity of the shares you want to buy or sell.
• Order Type - order with reference price, order with market price or stop order. When using an order with reference price or limit order, set the duration of the order.

In LHV it is possible to invest in shares traded on OMX, XETRA, NYSE, NASDAQ and other stock exchanges. We have created a database of all the shares traded by LHV. If you cannot find the share you are looking for in the database then please contact our brokers by calling 6 800 420 or sending an e-mail to info@lhv.ee. Search for traded shares

You can short a limited number of US stocks. The list is constantly changing and even during one day it might happen that a share found in the list cannot actually be sold short Shortable stocks search

Pre-market trading begins with LHV 5h30m earlier than regular trading (generally US pre-market starts at 11:00 and regular trading at 16:30). You can use only day limit orders on the pre-market. Pre-market orders will be active until the end of regular trading and after that they will be cancelled. Those orders will not participate in after-market trading.

Pre-market trading involves a higher risk than regular trading. Please read about additional risks.

When buying funds you have to know whether this fund is tradable or not.

An exchange-traded fund (ETF) is an investment fund traded on stock exchanges, much like stocks. To trade it, you must go to the Securities buy-sell section.

If You want to buy or sell mutual funds go to GROWING OF FINANCES menu and select Fund units buy/sell. Fund Manager will calculate the price for your fund trade on the evening of your trade date therefore the exact trade price will be inserted into your internet bank on the next banking day.

If you want to buy or sell options then go to GROWING OF FINANCES menu and select Options buy/sell or choose the option you want to sell under the Summary statement and click press sell.

The second way to end an option is to exercise it. In order to exercise an option select exercise next to the option you want to exercise or go to Option exercise under GROWING OF FINANCES.

Market orders are used when certainty of execution is a priority over price of execution. This order type does not allow any control over the price received and your order will receive a price once it is executed. The order will be executed in full and you can access it under Pending transactions. An order which is submitted less than one hour before the market close may be executed on the next trading day. Once the order is executed, it is visible under Securities transactions.

N.B. The execution of a market order differs slightly on Baltic exchanges. In order to execute the order, 10% more money is reserved and the largest possible amount will be executed at the best possible price. The remaining part of the order will be cancelled regardless of the fact that it would have been possible to continue the execution with a less favorable price.

Stop Loss (maximum loss) is designed to limit an investor's loss on a security position, once the set level is reached, the security will be sold. N.B. When the specified stop price is reached, the stop order is entered as a market order. This means the trade will be executed, but not necessarily at or near the stop price. A stop loss order can be used when trading US shares and options.

Stop-limit order works similarly to standard Stop Loss order, but instead of converting to market order once the stop price is reached, stop-limit becomes a regular limit order once the stop price is reached. You can enter stop-limit order if you fill out both limit price and stop price field when entering your order.

Limit orders are used when you wish to buy a security for less, or sell for more, than the market price. The order might, however, never be fully executed, if the market price does not match the limit order price. N.B. A buy limit order can only be below the market price and a sell limit order above the market price, otherwise the orders are executed at market price. If it has not been possible to execute the order during the set timeframe, the order will be automatically cancelled and the money will be transferred back to your account in the currency the order was supposed to be settled in.

A Baltic securities account is an account opened with the Estonian Central Securities Depository for holding Baltic securities. You can view your Baltic securities account number by selecting INFORMATION AND SETTINGS, then Contracts.

You can trade during regular trading hours. If exchanges are closed your order will be processed at the beginning of the next trading session. You can check trading hours here: www.worldtimezone.com

Good ’til cancelled order is valid for one quarter. In the beginning of each quarter all orders which have not been filled and are older than one quarter will be cancelled.

Currency is converted automatically at the moment a limit order is entered and when it expires or is cancelled, the money is repaid in the currency in which the order was entered, as it is not automatically converted back to the initial currency.

The money settles in the account in one to six days after you have sold the securities, depending on the exact fund or the market the securities are traded on. Detailed information can be found here. After the stated time has passed, the money can be transferred from the account. Before the settlement the money can only be used to buy new securities.

(1) T - Trade date

Account position and balance are different views of the account. Account position is the default view of a portfolio.

Account position means that a price has been given to purchased securities and their status is ‘Pending', but they are not in your account yet. You can sell the shares that are in your position, but you have to wait until the actual transaction is completed before you can transfer money from the account. The transaction is usually completed on day T+2 if you entered the share order on day T.

Click on account balance in the Portfolio overview and you will see all of your assets that have been settled, i.e. 3 days have passed from a share transaction and 1 day has passed from an option transaction. Account balance is particularly important when you want to transfer money, as you can see when the money (or securities) was received in the account. LHV allows its clients to immediately perform a new transaction with the money raised from the sale of shares (otherwise you would have to wait for T+2 days before you can perform a new transaction), which means that keeping an eye on the account position is more important when trading.

You can see pending orders by selecting GROWING OF FINANCES and Pending orders. Pending orders can also be cancelled there by pressing the cancel button next to the corresponding order.

There are three ways to transfer securities to your account in LHV Bank:

• By changing your account manager
• As a free of payment transfer (FOP)
• As a delivery versus payment (DVP).

The easiest way is to make a free of payment transfer: start an order in the internet bank by entering the security’s name (or its ISIN), its quantity and the price you wish to use for the transfer. Then enter the name, securities account number and account manager of the counterparty.

Please note: Make sure you send the transfer order also to the bank that is the counterparty's account manager when you transfer securities without payment. The transaction order must be identical to the counterparty's transaction.

To make a delivery versus payment transfer, please submit a completed and signed securities transaction form (see How to transfer securities on a delivery versus payment (DVP) basis?). If you would like to change your account manager, please visit our office or contact our client support.

DVP transaction can be used to

• Transfer publicly traded Baltic securities and those non-public Baltic securities (for example, shares of Osaühing) which have been registered in the Central Securities Depository of Baltic states, if the transfer is being made between bank accounts opened in Estonia, Latvia or Lithuania,
• Transfer foreign securities, if the seller and buyer are different, but the transfer is being made between two LHV bank accounts.

To perform a DVP transfer, both parties need to submit a DVP transfer request to their account operators (i.e. banks), whereas both transfer requests have to contain matching transaction details. LHV Bank’s securities transfer request form can be found here.

How to fill out the DVP transfer request form?

1. Fill out both parties’ bank account details. If a Baltic security is being transferred, make sure to also provide both parties’ account numbers in the Baltic Securities Depository.
2. In the section “Type and data of transaction”, tick “Delivery versus payment” and, according to your side in the transaction, either “Purchase” or “Sale”.
3. Fill out the details of the security (security’s name, ISIN, quantity), as well as the transaction price, currency, and the total amount.
4. Enter the trade date and value date of the transaction, considering restrictions below:
   o The trade date can be in the past, but no more than 5 business days before the request date,
   o The trade date must be earlier than or equal to the value date,
   o The earliest possible value date is the date of the request, if both parties submit their orders before 4 pm.
5. Leave Point 2 (“Filled in when placing a limit order”) blank, sign the form electronically and e-mail it to info@lhv.ee.

If both parties submit their transaction requests in time and instructions in both requests match, on the value date, the bank will transfer securities from the seller to the buyer in exchange for cash, which will be transferred from the buyer to the seller.

If the value date is the same business day and both parties submit their transfer requests before 4 pm, the transaction will take place on the same day.

The maximum amount depends on the market value of the collateral held in your account and the general limits determined by LHV Bank. At the moment, you can borrow up to 100,000 (one hundred thousand) euros, or its equivalent in a foreign currency, through our internet bank without LHV Bank’s additional approval.

The value of the collateral is calculated by multiplying the market value of securities and currency held in your account by the collateral rate. View the list here.

The sufficiency of the collateral can be observed under Summary statement at ASSETS AND LIABILITIES.

Margin is repaid automatically. Every amount received in your account reduces the amount of margin used whilst margin always remains available to you to the extent of the available own funds. If you used the margin in one currency and transferred another currency to your account, you have to convert the currency yourself in order to repay the margin, as there is no automatic conversion. You have to pay interest only for the days when you used the margin.

Interest is withdrawn from your account on the 5th day of every month.

When you want to buy or sell bonds, select “Bonds buy/sell” under INVESTING, then choose the desired bond from the drop-down menu, enter the amount, price and the term of validity of the order.

When entering the price it is important to note that clean price is used. Clean price means that in the transaction the accrued interest is added to it and the final market price is the sum of the clean price and the accrued interest.

Clean price + accrued interest = dirty price

Clean price is the price of a bond without the accrued interest.
Dirty price is the price of a bond with the accrued interest.
Accrued interest is the interest accumulated in the period since the bond’s last interest payment.

When submitting the order, first the clean price is reserved on the account along with the transaction fee. When the order is executed, then the dirty price, which includes the accrued interest and transaction fee, is entered for the order.

Send your cancellation request to info@lhv.ee. No service fee will be charged for the current month once the service is cancelled. If you cancel the subscription before the 15th day of the current month, no service fee will be charged for the previous month either. Cancelling the service disables access to baltic analyses.

To start investing in your child’s account, a parent will have to conclude an investment services agreement in the name of the child. To do so, log into the internet bank and select Child Account view under your name at the top right. Then, select Information and settings → Agreements and conclude an investment services agreement. If you would like to purchase securities that are being traded on the Baltic stock exchanges for your child’s account, then you will also need to open a free Baltic securities account.

First steps in the field of investing

If you have conducted securities transactions on behalf of your child and earned investment income, the Tax and Customs Board (MTA) wishes to know about it.

The MTA’s website includes an overview on who is required to file an income declaration.

Here is a practical guide on how to obtain the data you need from the internet bank so you can file a declaration.

Ordinary system – a tax report can be requested by a child or their parent, by logging in to the LHV internet bank and selecting the child’s role. The tax report will open in the section “Assets and Liabilities” → “Tax report”. After checking the data, copy it to the corresponding tables in the child’s income tax return in the e-MTA and submit the return there. In the case of the ordinary system, a tax return may also be filed if you have incurred a loss on sale of securities and you would like to carry it forward to the next year to offset future income accruals.

Investment account system – an investment account report can be forwarded to the Tax and Customs Board by a child or their parent, if the parent logs in to the LHV internet bank with the child’s ID card or password.

The child’s parent can create a password for the child if they log in to the LHV internet bank, switch to the child’s account and select the option “Information and Settings” → “Password management”. If you do not see this option, contact LHV customer support to set up these privileges. The child’s username can be found under “Information and settings” → “Data”.

The investment account report can be forwarded to the Tax and Customs Board from the “Assets and Liabilities” → “Investment Account Report” section of the internet bank. If everything is correct, submit the report by clicking on the button “Saada EMTA-sse”. Then continue completing the income tax return in the e-MTA and confirm it there.

If the child has an ID-card, they can submit the income tax return in the e-MTA themselves. If the child does not have an ID-card, then the parent can submit the income tax return on behalf of the child by logging in to his/her own e-MTA and selecting the child’s role.

The declaration can be corrected later, for up to three years. Do bear in mind that if a tax liability arises for you during that time, interest will be charged on the amount retroactively.

The Tax and Customs Board has also prepared a set of instructions for declaring income.

After you log-in to the internet bank, LHV’s alternative investments service will display the most recent status for your alternative investment accounts. Unfortunately, it is not possible to display historical data on investments. Service is available to all LHV Pank clients.

We display different indicators for each connected account, depending on the platform. Below is a more detailed description of the background information for each platform.

Coinbase

Quantity shows the number of units in the given investment. Purchase Price shows the historic average acquisition cost per unit. Calculation follows the first in, first out (FIFO) method, i.e. the first units purchased are sold as a matter of priority. Realized Income column is not in use in the case of Coinbase. Market Price shows the last available market price per unit based on Coinbase data. Change shows the amount of profit as a percentage of the acquisition price.

Profit shows the difference in Market Value from the Purchase Price, in euros. Market Value displays the entire position’s value in euros (i.e. quantity x market price). EUR row displays the available cash balance in the Coinbase platform.

Crowdestate

In the consolidated view we display the 9 largest Crowdestate loans with ‘Funded’, rest of the loans are consolidated together in the ‘Other positions’ row. Available cash shows your cash balance on the Crowdestate investment account, which can be immediately used or withdrawn.

Quantity shows the number of loan agreements. Purchase Price shows the total cash amount invested into the loan agreement, not taking into account repayments. Realized Income shows all payments made from the loan agreement, for example, interest, interest on arrears, and principal payments. Market Price shows the principal balance of the loan agreement. Change shows the amount of profit as a percentage of the purchase price. Profit shows the difference between the sum of market value and realized income over the purchase price, in euros. Market Value displays the entire position’s value in euros (i.e. quantity x market price).

EstateGuru

In the consolidated view we display only loans with ‘Confirmed’ status on EstateGuru platform. Up to 9 individual investments are displayed in detail. If you have more than 9 different loans, we display the 9 largest investments in terms of market value and the remaining loans are consolidated together in the ‘Other positions’ row. In the platform, on the ‘Available cash’ row, you will see the cash balance in euros, after the reservations have been deducted.

Quantity shows the number of loan agreements, each unique loan has a quantity of 1. Purchase Price shows the initial investments into specific loan agreement, not taking into account repayments. Realized Income shows all payments made from instruments, for example, interest, interest on arrears, and principal payments. Market Price shows the last available principal balance in the EstateGuru platform. The Purchase Price, Realized Income and Market Price express the value per one loan. Change shows the amount of profit as a percentage of the acquisition price. Profit shows the difference between the sum of market value and realized income over the purchase price, in euros. Market Value displays the entire position’s value in euros (i.e. quantity x market price).

Funderbeam

In the consolidated view we display your 9 largest Funderbeam investments individually and the rest of your investments are consolidated together in the ‘Other positions’ row. Available cash shows your cash balance in euros, without considering potential reservations.

Quantity shows the number of units in the given instrument. Purchase Price shows the weighted average acquisition cost per unit. Market Price shows the last Funderbeam trade price per unit. Purchase Price and Market Price are shown in the original currency of the instrument, e.g. GBP, EUR etc.Realized Income column is not in use.Change shows the amount of profit as a percentage of the acquisition price.Profit shows the difference between market value and the acquisition price. Market Value shows the value of the entire position. Profit and Market Value are always shown in euros.

Professional client is a LHV client who meets at least two conditions as follows:

• Has completed 10 security transactions in an significant amount (at least 32 000 euros) per quarter during last 12 months.
• Security portfolio value exceeds 500 000 euros
• Is working or has been working at least one year in the financial sector positions that requires knowledge about security trading.

In order to qualify to the status of professional client send filled and signed form to sander.pikkel@lhv.ee. If evaluation against the conditions is successful a client has full access (purchase and sales transactions) to US-registered ETF-s.

There is no constraint on the purpose of a Consumer Loan. You decide what to use the available funds for. A small loan suits perfectly, for instance, for travelling, payment of costs incurred by travelling, studies, or entrepreneurship, purchase of various products and services, and for unexpected costs.

As a private person, you can apply for a Consumer Loan if

• your monthly income is at least 250 €
• you are aged 18 to 75
• you are a citizen of the Republic of Estonia, a citizen of the Russian Federation or holder of a grey passport, who holds a residence permit and resides in Estonia

You do not have to have a bank account at LHV to be able to apply for a Consumer Loan.

You only need to submit your bank statement if this is requested by LHV Finance customer support.

The easiest way to submit your bank statement is automatically via Mobile-ID or Smart-ID, which only takes a moment. The bank statement can also be taken from the internet bank and sent to us via e-mail. We will send you instructions on how to do so via e-mail.

Once you have submitted the application, we will assign you a limit valid for 90 days. We shall send you an e-mail with the limit decision. Up to this limit, you can conclude one or several small loan contracts. You can conclude a contract conveniently without leaving home, through our self-service](/coflink/auth/login). If you are unable to sign a contract digitally, you can also conclude a contract at any Euronics shop.

We will forward the information about the amount of the first instalment and its due date to you by e-mail once a contract has been concluded. The amount of the instalment and the payment due date are also recorded on the payment schedule attached to your contract. Should you be unable to find the information you need, please call our customer support at 699 9111 or send an e-mail to finance@lhv.ee.