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E-invoice

E-invoice

An e-invoice is an electronic invoice sent to the Internet bank, replacing a paper invoice. You can order e-invoices from your service provider who provides their clients with such an option.

If you have ordered an e-invoice, we shall prepare a pre-filled payment order according to the e-invoice, which you can review and confirm for payment in LHV Internet bank.

The e-invoice standing order service allows you to pay invoices automatically. You only need to order the e-invoice and set up the automatic payment. The standing order service is convenient because it does not require separate approval of regular invoices.

Concluding an e-invoice standing order agreement and standing payments are free of charge for you at LHV.

You can choose the day on which the e-invoice arrives at the bank as the payment date for the e-invoice, or the payment due date for the e-invoice as established by the company who issued the e-invoice. Some companies provide the possibility to choose a date from their suggested range as the payment date for an e-invoice.

This service is free of charge for LHV clients. We shall not charge you for paying the invoices either.

The easiest way to order an e-invoice is via the Internet bank. To do so, choose Everyday banking → E-invoices → Order new.

You can confirm the pre-filled payment order by clicking „Pay“on your e-invoice post-it note in Internet bank. Upon paying the invoice, it is possible to immediately conclude an e-invoice standing order agreement. The concluded e-invoice standing order agreement shall become valid from the next incoming invoice.

It is possible to conclude an e-invoice standing order agreement immediately when processing the e-invoice order. To do so, in the Internet bank choose Everyday banking → E-invoices → Order new.

If the e-invoice order has been processed, then in the Internet bank choose an e-invoice, for which you want to conclude a standing order agreement, from the menu of e-invoices. To do so, choose Everyday banking → E-invoices → Choose e-invoice → Order details and changing → Invoice payment → Change.

The concluded e-invoice standing order agreement shall become valid from the next incoming invoice.

In the Internet bank choose an e-invoice, for which you want to change the standing order agreement, from the menu of e-invoices: Everyday banking → E-invoices → Choose e-invoice → Order details and changing → Invoice payment → Change.

The changes to the e-invoice standing order agreement shall become valid from the next incoming invoice.

If you terminate an e-invoice standing order agreement but an e-invoice has already come in, then termination does not apply to this invoice and it shall be automatically paid by the bank.

You can cancel the automatic payment. Here you will find an explanation how to do that.

If the issuer of the e-invoice permits the cancelling of the e-invoice order in the bank, then in the Internet bank choose the e-invoice, the order of which you wish to cancel, from the menu of e-invoices. Everyday banking → E-invoices → Choose e-invoice → Order details and changing → Cancel.

If the issuer of the e-invoice does not permit the cancelling of the e-invoice order in the bank, contact the issuer.

If you did not order the e-invoice but only pay it, only the person who has an agreement with the service provider can cancel the e-invoice order.

Please inform the service provider issuing the e-invoice about the problem.

If there are insufficient funds in your account on your chosen payment date for paying the e-invoice, the bank shall try to pay the e-invoice until the payment date shown on the e-invoice.

If there are insufficient funds on the account on the e-invoice payment date, the payment shall not be executed. In this case, you need to pay the invoice manually.

If you have entered an e-invoice standing order agreement for which you have also set a separate limit, the e-invoice was not paid due to the limit being too low.

Check the limit for e-invoice standing order agreements in your Internet bank: Everyday banking → E-invoices → Choose e-invoice → Order details and changing → Invoice payment → Limit.

If you have concluded an e-invoice standing order agreement, then partial payment of the e-invoice is not possible at LHV.

Without an e-invoice standing order agreement partial payment of the e-invoice is possible. When paying in this way, remember that many services shall not be extended before the invoice has been fully paid (e.g. newspaper order, sports club’s monthly pass, insurance agreement, etc.).

You do not have to settle the e-invoice at the bank, since an e-invoice is not an obligation towards the bank. An e-invoice is an obligation towards the company that issued it. If the e-invoice was not paid at the bank, you must ensure that you will not remain in arrears towards the company that issued the e-invoice.

If you have concluded an e-invoice with standing order agreement which is related to the e-invoice, and you wish the bank not to settle the e-invoice automatically this time, you will have to cancel the payment prepared by the bank. You can conveniently do so yourself in the Internet bank: Everyday banking -> Payments -> Pending Payments -> Select the payment you want to cancel -> Cancel selected -> Cancel payment.

If you have concluded an e-invoice with standing order agreement which is related to the e-invoice and in the future you wish to pay the e-invoices manually, end automatic payment of the e-invoice. You can do this conveniently in your Internet bank: Everyday banking -> E-invoices ->Choose e-invoice -> Order details and changing -> Invoice payment -> Change -> Choose “I make my own payments” -> Confirm.

Before preparing the e-invoice order at the bank, forward the information of the actual remitter to the company issuing the e-invoice. In the future, the company will send the e-invoice to the actual remitter; however, without a detailed description of the product bought. The company shall send you an e-invoice that you cannot pay, but on which you can see the list of purchased services.

To distinguish between e-invoices ordered from the same company, you can conveniently add an order name to all e-invoices in the Internet bank. For example, you can specify in the name of the e-invoices whether this is your home or car insurance, or life insurance.

You may enter the name of the order immediately when concluding the e-invoice agreement; however, this is not mandatory. The names of orders can be changed or added at any time in the Internet bank.

If the payment date selected in the standing order agreement (for example, the 18th day) is later than the payment due date of the e-invoice (for example the 10th day), your e-invoice will be settled automatically on the payment due date (on the 10th day).

The table below describes the process of paying e-invoices with different payment dates and payment due dates.

E-invoice payment due dateE-invoice standing order agreement payment due dateWhen will the payment be made?Settlement of the payment was not possible on the chosen date. How long will the bank try to pay the e-invoice?
10th day18th dayOn the 10th dayUntil the 18th day
10th day7th dayOn the 7th dayUntil the 10th day
10th day10th dayOn the 10th dayE-invoice will not be automatically paid.

If the e-invoice is paid after the payment due date, please consider that the company who issued the e-invoice will calculate a fine for delay.

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