As of this week, Annika Goroško, who has more than 15 years of experience in the banking sector, took up the post of Head of Retail Banking at LHV.
LHV Pank has clearly stated its goal to become the largest bank in Estonia within ten years. According to Kadri Kiisel, Chairman of the Management Board at LHV, Annika’s experience and ambition will support the achievement of LHV’s goals and help to aim for new heights.
‘Retail banking is clearly one of the most important areas for banks, as precisely daily banking services and client service are the factors that build reputation and trust between a bank and its clients. Annika has very broad knowledge and experience of the financial sector, has seen the rapid development of the banking industry, and has a good understanding of how client expectations have changed over time. Our aim is to always be two steps ahead of our competitors, to surprise our clients positively, and to lead them forward in their financial matters, and all this with the best LHV service,’ Kiisel said.
‘It has been fascinating to watch from the sidelines how fast LHV has grown. It is not easy to differentiate yourself in retail banking, which means more daily banking products and services for your clients. However, LHV has always stood out for its high level of client service, innovation, and simplicity – values that are also appreciated by our clients,’ Annika Goroško, the new Head of Retail Banking at LHV, said.
‘Both bank products and clients have their own life cycle. It is very important that as a bank we meet our clients’ expectations and are there with the right product and offer when they need it – whether they are buying a new home or engaging in a new investment opportunity. Clients want to see the Bank as a partner that is ready to think along with them and offer them the best all-round solutions, and that is exactly what we want to do at LHV,’ Goroško added.
Annika graduated from Tallinn University of Technology with a degree in Economics and specialisation in National Economy and has worked in the field of client service, IT, and marketing. Annika joins LHV from Swedbank, where she managed the Baltic business card portfolio in recent years.
The development of banking channels, service and client support, sales, financing for private persons and small and medium-sized enterprises, as well as offering investment services are all a part of LHV Retail Banking.
LHV Group is the largest domestic financial group and capital provider in Estonia. LHV Group’s key subsidiaries are LHV Pank, LHV Varahaldus, and LHV Kindlustus. The Group employs more than 820 people. As at August, LHV’s banking services are used by 359,000 clients, the pension funds managed by LHV have 132,000 active clients, and LHV Kindlustus protects a total of 149,000 clients. LHV’s UK branch offers banking infrastructure to 200 international financial services companies, via which LHV’s payment services reach clients around the world.All news