The Bank accepts the Orders of the Client from 9.00 till 17:00 on the Banking Days. Any Order delivered at a time different from the above is accepted by the Bank only if the Parties have agreed upon it in advance on every instance. The Bank has the right to unilaterally change the time specified in this clause for acceptance of Client's Orders on the Banking Day that precedes a national and/or public holiday.
The Bank can accept an Order for conducting a Transaction only in the case the Client has entered into an agreement with the Bank required for the provision of the respective Service.
The Bank is obliged to execute only such Orders, which have been delivered by the Client or a representative of the Client and which have been given by calling to the telephone number(s) indicated in the Agreement for delivery of Orders and/or which have been confirmed by the Client pursuant to the procedure specified in clause 4.5 of the Agreement.
The Client also has the right to deliver an Order by fax or e-mail.
Prior to execution of a Client's Order delivered by fax or e-mail or orally and/or for additional verification of any data included in the Order, the Bank has the right to confirm the substance and the data of the Order by calling back to the Client on the Client Orders confirmation telephone number provided in the Agreement. The Bank shall execute the Order if the Client confirms the data of the Order after they have been read out on the phone by the Account Manager. The Client agrees that the person who answers the Client Orders confirmation phone number specified in the Agreement has the right to confirm or reject the Order.
The Bank has the right, upon acceptance of the Order, to ask the data agreed upon in the Agreement for identifying the Client and/or the Client's representative. In case the Bank is not given the requested data and/or the Account Manager has any doubts with regard to the identity of the Client, the Bank is entitled not to execute the Order.
Prior to acceptance of any Transaction Order relating to Securities (except for non-complex securities for the purposes of the Securities Market Act), the Bank assesses the suitability and relevance of the respective Transaction for the Client. For this purpose, the Client signs an investment profile.
- Upon failure to sign the investment profile or upon submission of incorrect information in the investment profile, the Bank is unable to assess the suitability and relevance of the Transaction for the Client, therefore the interests of the Client may be damaged.
- An investment profile can be filled in using the internet bank or on the service premises of the Bank branches.
The Bank has the right to record all the Orders given by phone or any other communication device and use the respective recordings for proving the Orders given by the Client or other acts (incl. in legal proceedings) and for solving any disputes between the Contract parties, if necessary.
The Bank executes the Order, if sufficient amount of funds and/or securities are available for this Transaction on the Account(s) on the day of conducting the Transaction. The Client must ensure the availability of funds required for the execution of the Order on the Account(s).
The Bank has the right to refuse to execute the Order, if the Bank has a reason to doubt the person delivering the Order, his or her authorisations or intention and/or if the Order is partially illegible or misleading due to technical transmission errors or any other reasons and/or if the Bank is unable to obtain the confirmation specified in clause 4.5 of the Agreement from the Client and/or if the funds in the Account are insufficient for the execution of the Order and/or if the Order was transmitted at a time different from the time specified in clause 4.1. of the Agreement. The Bank is not responsible for the Transactions or other acts conducted or not conducted subject to such Orders. The Bank is also not responsible for any potential damages arising from failure to execute such Orders.
The Client undertakes to ensure that the Order(s) issued by the Client comply with the current legislation of the Republic of Estonia, standards of Eesti Pank [Bank of Estonia], legal instruments of stock exchanges and securities transfer organisations, the Agreement, General Conditions and the respective Service Conditions and any other relevant requirements and customary practices.
The Bank is not responsible for the substance, economic result of the Transactions conducted subject to the Orders of the Client or any potential tax liabilities arising for the Client as a result of the Transactions.
Upon the request of the Client, the Bank shall send one original copy of the documents relating to the Transactions to the Client.
The Client is obliged to check at least once every month the correctness of the Transactions conducted based on the statements of the Client's Accounts. Should the Client have any claims regarding the Transactions conduced, the Client must present the respective claims to the Bank immediately but not later than upon expiry of 2 (months) from the execution of the Transaction, unless otherwise provided for in relevant Service Conditions or mandatory standards.