23.01.2026
Yesterday, on 22 January, we identified a one-off technical malfunction affecting transactions that were confirmed on 21 January. As a result of the malfunction, some private and business customers temporarily saw card and cash transactions duplicated incorrectly, which may have affected account balances.
On the afternoon of 22 January, we began correcting the duplicated transactions, and the account balances of all customers affected by the incident were restored by the evening of the same day. We are continuing to handle a small number of individual cases.
We emphasize that due to the need to accurately assess the situation, there was some delay in communicating information to customers. Nevertheless, we stress that we always aim to share confirmed and accurate information with our customers and the public as quickly as possible. The incident led to increased customer traffic across our channels, which may have made it difficult to reach us.
We thank our customers for their patience and understanding. We also thank media organizations for helping us inform our customers.
“All banking services are operating normally and securely, and no new transactions are being duplicated. LHV is and will remain a safe and reliable place to keep your money, and we work every day to ensure that our customers’ funds and data are protected,” said Annika Goroško, Head of Retail Banking at LHV.
We ask customers to remain vigilant regarding potential fraudulent calls and messages. All refunds have been processed by us directly, and any call, email or message asking you to enter PIN codes or other personal data in order to receive a refund is not legitimate but fraudulent.
We understand that this situation has been inconvenient and challenging for our customers.
We sincerely apologize for the inconvenience caused.
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