14.11.2025
When making online purchases, LHV Pank customers will now see a warning if the payment recipient is listed in the public blacklist of the Estonian Consumer Protection and Technical Regulatory Authority. The new feature helps prevent situations where money is transferred to a company that has not complied with the decisions of the Consumer Disputes Committee.
The warning is displayed for payments initiated through open banking, for example, when a customer pays for a product or service directly in an online store through a third-party service that connects to the bank.
‘Instead of reacting, we prefer to prevent,’ Annika Goroško, the Head of Retail Banking at LHV, said.
‘The new Estonian Consumer Protection and Technical Regulatory Authority’s blacklist check makes online payments safer by warning the customer before confirming the transaction if the payment recipient is unreliable. The final decision is always up to the customer, but our role is to provide better information and protection. This helps people make more informed choices and avoids situations where money goes to an untrustworthy trader.’
According to Kristina Tammaru, the Head of Consumer and Business Counselling Department at the Estonian Consumer Protection and Technical Regulatory Authority, cooperation with LHV is a significant step toward stronger consumer rights protection. ‘This new solution is the first of its kind, addressing consumers directly at the moment of purchase and therefore protecting them from impulsive and rushed buying decisions. It also motivates traders to avoid ending up on the blacklist,’ Tammaru said.
The blacklist of the Estonian Consumer Protection and Technical Regulatory Authority includes entrepreneurs that have not complied with the decisions of the Consumer Disputes Committee and have not informed the authority about complying with the decision or taking the matter to court. Traders remain on the list until they comply with the decision, but not for longer than 12 months. As at the end of October, the list contained 216 traders with unresolved committee decisions.
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