One call can change a lot: LHV Travel Assistance supports you anywhere in the world

On a trip, we want to focus on new discoveries and emotions, not on unexpected events. But if your luggage goes missing, your flight is delayed or a health concern arises, the same question always comes up: what to do and who to call?

The greatest value of LHV travel insurance is knowing that the answer to that question is simple: call the Travel Assistance number +372 680 1122 right away if anything happens. This phone line operates 24/7 in Estonian, no matter where in the world you are.

When is it wise to insure your trip?

It is always worth taking out travel insurance after you have incurred your first expenses (such as plane or ferry tickets, accommodation reservations). This way, you are protected from the very first step and can contact Travel Assistance immediately, if needed.

When travelling with family, surprises can happen even before the trip begins. Checked luggage bound for distant destinations may be delayed and health issues can also arise during the journey.

If you are an LHV customer, arranging insurance is quick and convenient both in the Internet Bank and in the mobile app.

When should I call Travel Assistance?

Call immediately when something unexpected happens. This is especially important in the case of a health issue, for example, hospitalisation must always be coordinated in advance with Travel Assistance.

Travel Assistance helps you find the best and most reliable medical facility, arranges the appointment, and, if necessary, covers the costs right away. This way, you will not find yourself in a difficult situation having to search for hospitals or pay bills upfront.

In addition, the same principle applies to other cases: in case of flight cancellation, baggage problems and other travel disruptions.

Examples of situations where Travel Assistance has helped customers

• Medical care abroad. We find a reliable hospital, arrange the appointment, and, if needed, pay the costs immediately.
• Flight cancellation or delay. We help you find a new flight and accommodation and, if necessary, we purchase the ticket for you.
• Baggage issues. We advise you on what to do and where to turn so the situation can be resolved.

Why is Travel Assistance more than just insurance?

LHV Travel Assistance is not merely an insurance policy or a compensation claim after something happens. There is a real person behind LHV Travel Assistance, answering you right away when you need help. In the first nine months of 2025, we have supported the resolution of nearly 250 cases.

Travel Assistance operates 24/7 in Estonian, wherever in the world you may be.