20.05.2025
As of 1 June 2025, we will serve clients in LHV Tartu and Pärnu offices only on the basis of a prior appointment booking. While the offices will remain open, we want to meet each client at the exact time agreed - focused, thoughtful and tailored to the client's needs. Pre-booking means that both existing and new clients need to make a separate appointment before coming to the office.
As the best service bank, we value our clients' time and want to deliver excellence in every contact. Pre-arranged appointments allow our service staff to focus even more on a personalised approach and a fast, high-quality client experience.
"Time is every person's most precious resource. Pre-arranged times and advance information help us to ensure that each meeting is approached with preparation and focus. This way, we can offer more value and be there when our clients really need us," says Kristel Paet, Head of Client Services at LHV.
We would also like to remind you that you can manage your everyday finances quickly and conveniently in our mobile or online bank. Our client support team at 6 800 400 is happy to help on weekdays and a trusted partner is available to support you outside office hours.
Booking is easy and convenient
Appointments can be booked conveniently on our homepage for Tartu and Pärnu as well as Tallinn offices.
You can also contact LHV Client Support on 6 800 400 to make an appointment. Most of your banking needs can be handled without coming to the branch, and we can help you by phone if needed. However, if you need to visit our office, we can arrange a convenient time by giving you a call.
A complementary new role for offices: meeting places for financial wisdom
In addition to the practical change, we also want the Tartu and Pärnu offices to become places where inspiring financial wisdom events take place. The growing interest of people in Estonia in smart financial solutions is a sign to us that there is a growing need to discuss, share knowledge and provide support with our clients.
In the coming months, we will start organising various seminars, briefings and meetings. Upcoming events include investment evenings, presentations of different lending solutions and events for young people. We keep our events schedule up to date.
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