LHV has signed a five-year agreement with Worldline, Europe's largest provider of payment and transaction services. According to the agreement, Worldline will take over the servicing of LHV ATMs and will start upgrading and improving the ATM network in the coming months. Machines will also be relocated, so that the network covers the whole of Estonia more evenly.
For the past two years, Worldline has been providing management services for the joint ATM network of LHV and Luminor, but under the cooperation agreement, Worldline will take full responsibility for the development of the network. This move will allow for a more operational management of ATMs and focus on continuous improvement of the service.
According to Moonika Maaring, Head of Retail Banking at LHV, clients will be able to use ATMs in the same way as before – cash deposits and withdrawals will continue to be free of charge. ‘The transfer of ATMs to Worldline will allow us to gradually begin streamlining the network and improving its coverage already this year. We shall consider the actual needs of our clients and bring a recycler ATM to every county centre in Estonia, enabling both cash withdrawals and deposits. While our goal is to offer the best digital solutions for managing finances in a mobile account or online bank, we will also make sure to provide even better opportunities to deposit and withdraw cash free of charge across Estonia,’ stated Maaring.
‘We are delighted to entrust our ATMs to such an experienced and reliable partner as Worldline. Our common goal is to provide the best ATM service to our clients,’ Maaring commented.
According to Zanda Brivule-Jansone, Worldline’s Head of Baltic and Nordic region, the agreement with LHV is recognition of their efforts in developing the ATM network. ‘We are delighted to have been chosen by LHV to upgrade their ATM network. We will continue to innovate to make more cash transactions contactless and securely available even without a card, and to be accessible to clients across Estonia. As a provider of a multi-bank ATM network, we are also inviting other banks to join the network,’ said Brivule-Jansone.
Worldline is the European leader in payment and transaction services, ranking fourth in the world. With its global reach and a commitment to innovation, Worldline is the technology partner of choice for retailers, banks, public transport companies, government agencies and industrial companies in all sectors.
LHV Group is the largest domestic financial group and capital provider in Estonia. LHV Group’s key subsidiaries are LHV Pank, LHV Varahaldus, and LHV Kindlustus. LHV employs over 620 people. LHV’s banking services are used by 290,000 clients, the pension funds managed by LHV have 174,000 active clients, and LHV Kindlustus protects a total of 132,000 clients. LHV’s UK branch offers banking infrastructure to 160 international financial services companies, via which LHV’s payment services reach clients around the world.All news