LHV will handle the complaint without undue delay and will provide a reasoned decision generally within 30 business days, but no later than 2 months from the date of receipt of the complaint.
Crypto Assets Service Complaint
Thank you! We confirm that we have received your complaint
We will review it within one business day and will get in touch with you as soon as possible. If you have any questions, please contact us at maaklerid@lhv.ee or by phone at +372 680 0420.
Complaint handling
If, in exceptional circumstances, it is not possible to make a decision within this period, we will notify you of the reason for the delay and the expected date of the decision.
The procedure for handling complaints related to LHV crypto asset services is available in the disclosure document on crypto asset services.
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